Presets does not work; 10.5.8; OfficeJet Pro 8000n

Hello all-

I have been using a Business Inkjet 1100d for many years without difficulty.  I created several gifts that worked perfectly.  Currently 10.5.8 System.

I just bought a new Officejet Pro 8000n and installed all the new software from the CD provided.  I have conducted an audit of the updates and there is not.  The new 2nd printer appear in the familiar print as well as the old printer dialog box.  Each printer can be selected and will work.  However the presets do not work.

I created new presets with the new selected printer.  I tested the print configuration I saved the preset with and it prints properly (plain paper, rough paper, 2 faces, 8 1/2 x 11 letter, etc., auto source, etc...)  However when I use the preset created for printing it does not work.

When I change to the new printer to a job, changes in paper size to 8 1/2 x 11 borderless, 2 sides print is disabled, paper is on HP Advanced Photo paper, quality is set to Normal and Source is set to 1 Board.  Selection of one of the presets, for the old 1100D or those newly created for the 8000n have no effect and do not change any of these settings.  I have to manually change each setting whenever I print.

If I leave the printer selected as the (default) 1100D old presets work correctly (but not the other).  I tried to delete and re-create the new preset several times without success.

Most of the posts on this topic, I found in looking here seem to relate to the system 10.6, 10.5. not, and so far I have found no obvious answer.  I can't take the time to go through all the settings and change each one for each print job manually.  85% + of my print jobs are project, 2-sided, paper tray 2.

I've seen a number of messages about problems with the presets does not not in research, so I guess I'm not alone.  Someone at - it any other suggestions?  Thank you.

Symptom: when you try to use a "Preset" either he does not when you press print or preset will not apply at all.

Cause: some settings in the print dialog box are specific Application (YOU), in other words, when you call printing, parameters are passed by the application to the print dialog.  What parameters are ALSO may be different with different applications.  For example, HP says that in Safari are WHERE: matching colors, manipulation of the paper, cover Page and Planner.

In applications that have a 'layout' menu, Type of paper, Orientation, and scale are ACE and NOT stored in the presets (or default rollover of the application). They are passed to the dialog box print from 'Page layout' of the application.

If no settings in your conflict set with any of the AS specifications that have been put in the dialog print, your willingness to preset NOT work.  For example, if your Type of paper of PHOTO, but your preset specifies the project, or 2-sided printing.

1-step workaround: the good news is that AS the parameters are modifiable.  Go to your dialog box print and change the setting that conflicts with your preset. For example, replace Type of Photo paper to US letter. Now, when you apply your preset, it will work correctly.

Solution: most of the conflicts can be addressed in the layout of the application menu. Go to the menu and change the incompatible parameter, for example, Type of paper.  (You may need to save the new configuration to the default settings Page.  If you do not want these new Page Setup default settings for this application, you must create a new preset with specifications that are compatible with existing by default the Page Setup application)

Exception to the Solution: many (but not all) applications Apple have an anomaly (in the system 10.5, not sure about 10.4) where they pass all parameters AS well.   Examples of affected Apple applications include Safari, TextEdit and preview.  Apple applications that are not affected by this issue include both disk and network utility, QuickTime Player, editor of Script and Automator.  (It may be little 3rd party applications affected as well).  A complete list of applications assigned and unassigned (found on my system) is listed in the message 2 above.

Apple's technical support attributes this to the fact that OS 10.5 is not 100% compatible with the new printers HP (software).  (10.6 is 100% compatible they say).  Apple suggested that Safari and other applications Apple passing the wrong Type of the dialog box's default paper print do due to the partial incompatibility of the system 10.5 with model new HP printer software.  They had no work around to suggest.

Bottom line, for Safari, TextEdit, and other problem Apple apps I listed in my applications list (see above), my solution of 1-step workaround apparently is the only solution available.  When you upgrade to Snow Leopard, you should no longer have the problem.  But, if you're on a Power PC Mac and impossible to move beyond Leopard, you're stuck with my 1-step solution.

1-step workaround above works with all the applications involved however.

Tags: HP Printers

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