Printer HP 1025NW color laserjet - damage of paper jam

Two pieces of plastic fell out of door back when it was opened to remove a paper jam.

Does anyone have a photo from the maintenance manual indicating where these parts must be installed?

Now, the back door opens when the printer is running.  I guess they have to do with the back door closed locking or adjustment of the spring pressure on the black roller at rear.

One piece is black and the other is white.

Thank you

I looked in the user manual and illustrations only and reference is made to the access door back on page 116 jam that addresses by removing a paper from the printer. Since it is a hardware issue, I would call into HP Total Care. The USA and Canada customer number is 800-474-6836. Other clients can find the contact information here. I hope this helps.

Tags: HP Printers

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