Printer in use - printer does not

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• Cannot use my printer Officejet 4635 to the Mexico. Printer does not recognize the new cartridge.

  I moved my printer in Mexico City, HP Officejet 4635. It uses #61 cartridges. I was told that the 61 in the United States is the same as the #122 to the Mexico. However, the printer say it does not recognize the cartridge.

  Can someone give me some advice?

  Hi artist1234,

  Welcome to the HP Forums.

  Why the printer does not is because the unit is not regionalized for this part of the country.

  To get the printer to work, you will need to contact HP Total Care so that a representative from HP can regionalize the printer for you.

  If you call in North America, the number is 1-800-474-6836.  Seeing that you are in Mexico, please click here to access the information page you need.

  Thanks for your time.

  See you soon,.

• Printer does not print using Vista Home Prem with SP2

  I have a Canon Pixma iP4500, which has run on Vista with great success to date. Now, I get two messages when you try to print. 1. the printer is offline - it disconnects after that I have ask print to unfold. 2 printer does not respond

  If I connect the printer to my laptop using the same USB, it works.

  Suspect the driver probs.

  Uninstall/reinstall the Canon drivers on your Vista computer. MS - MVP - Elephant Boy computers - don't panic!

• My HP Photosmart C4280 all-in-One printer does not print PDF files. I use Windows 7 SP1.

  My C4280 printer does not print PDF files. Cannot understand it.

  I fixed the problem by uninstalling the printer, then re-install. That seemed to do the trick. Thanks for your help though.

• Hello printer does not appear in the list of IOS Printer Options

  I have a home network with a router of Time Capsule.

  I connected my Cannon MX920 wireless network.

  The printer worked very well for my MacBook Air, my iMac, my Windows laptop, 10, my iPad and my iPhone.

  There are no known pending software updates to devices.

  I connected my HP OfficeJet 6500 (E709a) for the MacBook Air via USB and it works very well.

  I installed on the portable Windows 10 Hello and I can print to the printer OfficeJet @ MacBook Air laptop Windows 10 and the iMac (and of course the MacBook Air) very well.

  In Safari / Bookmarks / Hello on the MacBook Air, ONLY the Cannon printer is listed.  The OfficeJet directly attached via the USB port does NOT appear.

  My QUESTION is how can I make the printer OfficeJet @ MacBook Air appears as option in the printer Options / recent printers of dialogue so I can print to it from my IOS devices?

  This seems to be a pretty simple configuration problem, and I don't see the need to spent $ 20 on the App Store to make it work.  I see some comments along the lines of this problem, but the solutions are quite difficult to follow and seem to depend on having the printer appear in Safari / Bookmarks / Bonjour list.

  I'll appreciate any solution (or explanation as to why it isn't a).

  Hello DevGuy,

  Thank you for reaching out to the Community Support from Apple. I know how useful it can be to have all your devices on the network with a central printer, and I'd like to help offer a glimpse into what could prevent your of you using to print to your HP 6500 iOS devices.

  In order to print from a device iOS, the printer must be connected to the same Wi - Fi network and supports the Air Print feature. After some research, it seems that the 6500 HP does not support this feature directly. You may be able to find a solution based on HP in the App Store app, but this printer does not have Air Print capacity based on support documentation, that I could find at HP.

  For more information about known printing of Air and a list of compatible printers, have look at this article: About AirPrint

  If you have any other questions, please help again. The entire community is here to help.
  -Best regards

• I downloaded the new software recently and now my Epsom printer does not work

  iMac late 2009. Processor 3.06 GHz

  Hi, I downloaded the new software recently and now my Epsom printer does not work and my Wi - Fi on the computer keeps dropping out.

  I spoke with Epsom and they recommended to remove the drivers and reinstall them. Now, I can not install the ad pilots Wi - Fi does not work correctly. The research on this forum I see there have been many problems with the new version of the software. Can someone help me?

  < re-titled by host >

  Try a reboot.

  Make a backup using Time Machine or a cloning program, to ensure that data files can be recovered. Two backups are better than one.

  Try to set up another admin user account to see if the same problem persists. If back to my Mac is enabled in system preferences, the guest account will not work. The intention is to see if it is specific to an account or a system wide problem. This account can be deleted later.

  Isolate a problem by using a different user account

  If the problem is still there, try to start safe mode using your usual account.  Disconnect all devices except those necessary for the test. Shut down the computer and then put it up after a 10 second wait. Immediately after hearing the startup chime, hold down the SHIFT key and continue to hold it until the gray Apple icon and a progress bar appear. Startup is considerably slower than normal. This will reset some caches, forces a check for directory and disables all start-up and connection, among other things. When you restart normally, the initial restart may be slower than normal. If the system is operating normally, there may be 3rd party applications that pose a problem. Try to delete/disable the third-party applications after a reboot using the UN-Installer. For each disable/remove, you need to restart if you do them all at once.

  Safe mode - on El Capitan

  Start Mode without failure-El Capitan.

• Printer does not print not complete pages.

  When I give print command, the printer (I use MS Works), the printer starts to print a page and then, after a few lines, will be offline prematurely. The printer does not turn off. It sounds the signal that the job is done and ejects the sheet of paper. Maybe 5 lines are printed until the printer ends prematurely.

  Hi Davy40,

  I understand that you are having problems with your printer only give you partial pages, but acting like it printed the entire page. I'm sorry to hear what is happening, but I will certainly do my best to help you.

  I just need to ask you some questions to help you better!

  1. what model printer work?

  2. you are working with a Windows or a Mac computer?

  3 do you get errors when trying to print?

  4. how the printer is connected to the computer? USB or wireless?

  Once I have this information, I should be able to help!

• Printer does not print black

  My HP4620 all-in-one printer does not print in black.  I put in all the new HP ink cartridges.  I used the 'tool' function to clean the printer heads (floors 1 and 2).  I downloaded the HP doctor and ran the diagonistics.  Nothing seems to have worked to get my printer to produce black text.  Once when I was feeling my test page appeared to them as an attempt very, very small printer to print black, but it is unreadable.  Any help would be appreciated.

  loml

  Hi @YvesD_fr,

  Welcome to the HP Forums!

  Now, Yes, you should be able to request a replacement. Will you please just phone technical support team in your area and they will help you better that they can

  Let me know how things are going for you!

• HP Deskjet F2410: The printer does not print

  I have a problem with my printer after reformatting my PC.

  Product name: HP Deskjet F2410 not

  Operating system: Microsoft Windows 7 (64-bit)

  Drivers and software are already installed.

  I have the new black and color ink cartridges

  When I send command my printer does not print but in the Panel, devices and printers, in "see what's printing", everything is correct written: the Document name, status, Pages, submitted, Port. ""

  Is it possible that my printer has stopped working properly because I changed the operating system from 32 to 64-bit?

  Thanks in advance for answers

  Elena

  Hi @Elena_Kh,

  Welcome to the Forums of HP Support! I see that you have recently formatted your PC running the Windows 7 operating system and now you cannot print to your F2410 not HP's Deskjet.

  I would like you to follow the steps below:

  Please, try disabling your firewall and perform a clean boot. Now, follow the steps below:

  1. disconnect the USB key if you use a direct connection.

  2. remove the software HP Deskjet F2410 not to uninstall from the control panel of your computers an option of the program.

  3. restart the computer.

  4. make sure that all them that software Deskjet F2410 has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.

  5. now, go ahead and download the software and drivers for your Deskjet F2410 (DO NOT connect USB until the software prompts you to):

  HP Deskjet F2400 all-in-One series Full Feature Software and Driver

  6. go ahead and print a test page.

  7. If you are unable to print a test page, please run HP print and Scan Doctor > www.hp.com/go/tools

  -It was designed by HP to offer users troubleshooting and problems of the functionality needed to solve many common problems experienced with HP print and scan the products related to Windows computers.

  Please let me know if it was successful!

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

• HP envy 5530: E print app on my phone says this printer does not exist.

  I am trying to add my printer to my application on my phone and I get the error "this printer does not exist or you do not have access to him."

  I went on HP Connect site and it shows that my printer is online and ready to use.  I checked to make sure that everything has been updated. I'm not sure what I'm doing wrong.

  Here are a few extra in case info

  HP Envy 5530

  Windows 7 64 bit

  Thank you

  Hi @mcmoran2004

  Welcome to the Forums of HP's Support.  I understand that you get an error message when you try to add your printer to your HP ePrint app on your mobile device.

  If you get this error message when you try to add the printer to the application using the ePrint printer e-mail address, then follow the steps below.

  1. Please delete the app on your mobile device.
  2. Please turn off your camera mobile for a total of 30 seconds, and then power back on, please.
  3. Once your mobile device has completed its startup routine please download and install the application again.
  4. Please activate the application using your personal email address.
  5. After the activation of the application please try to add the printer by its address of email ePrint.
  6. If you still get any error message then, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

  Please let me know the results.

• Why my printer does not print with Windows 8?

  Why my printer does not print with Windows 8?

  Did you just upgraded or purchased a new computer with Windows 8, and now you can't get your printer to work?  If so, this can help you.  Many people have questions about the installation of their printer on a new OS.  This will help you answer these questions and make sure you get everything installed.

  Before you start

  Before you try to install the printer on a Windows 8, you should check to make sure that the printer is compatible with the new OS.  The link below will give you a list of printers that will work in Windows 8.

  http://support.HP.com/us-en/document/c03168175

  If you have upgraded your computer to Windows 8 formed another version of Windows, make sure all software uninstall complete of your printer.  It should still print, but to use all the features, you will need to reinstall the software, if available.

  Another thing to consider is how you want to connect the printer to the computer.

  1. USB.  You must ensure that you have a USB cable which does not exceed 6 feet (about 2 m).  Be sure to connect the printer directly to the computer.  Do not use a USB hub.
  
  
  2. Ethernet cable.  Make sure you have the network configuration, you have a free cable port on the router, and you have an available Ethernet cable.
  
  
  3. Wireless.  You must ensure that you have the configuration of the wireless network, and you have the password of the wireless network.

  1. installation Via USB

  Installation via USB in Windows 8 became much simpler for users of HP printer.  In other versions of the Windows operating system, you need to launch the installation and wait that it asks for the USB connection.  If you do not, you will need to uninstall the printer from the devices and printers folder and then launch the installation.  In Windows 8, which won't be a problem.  If you plug the USB cable from the printer and then install the printer software, work remains.  Now for in depth instructions on installing the printer via the USB port click on the link below.

  http://support.HP.com/us-en/document/c03521864

  2 installation Via an Ethernet network connection

  For an Ethernet connected printer, the installation is disconcerting.  All you have to do is to connect the printer to the network.  Once you have done so, Windows 8 will automatically install the drivers for you.  Then, all you have to do is install the rest of the software, if available.  It's really as simple as that.

  http://WWW8.HP.com/us/en/support-drivers.html

  3 installation Via a wireless network connection.

  For a wireless printer, network installation is disconcerting.  All you have to do is to connect the printer to the network.  Once you have done so, Windows 8 will automatically install the drivers for you.  Then, all you have to do is install the rest of the software, if available.  It is roughly the same as just Wireless Ethernet installation.

  http://WWW8.HP.com/us/en/support-drivers.html

  Alternative installation methods

  With Windows 8, the drivers of many printers are installed with the operating system.  These are called pilots InOS, since they come built-in to the operating system.  If you have one of these printers, you should have to do simply connect it to the computer via USB, or connect to the network via Ethernet or wireless.  Once you have that makes Windows will take care of the rest.  There are other methods of installation of your printer if normal methods don't work for some reason any.  You can install the printer is using the printer, or through Windows Updates Setup Wizard.

  Set printer wizard:

  http://support.HP.com/us-en/document/c02681060

  Windows Update:

  http://support.HP.com/us-en/document/c03460648

  Note: The drivers of Laserjet for the Asia-Pacific and the Japan will come only at a later date.  See below the link support site for the availability of the driver.  I will update this post once they become available.

  http://WWW8.HP.com/us/en/support-drivers.html

  Hope that answers some questions.

• Apps print does not print with eStation C510a. Draws thin line at the top of the page.

  My C510a eStation printer does not print using printing applications.  Only, it prints a thin line at the top of page.  Everything works fine until I feel.

  All other functions seem to work.  It prints computer via WiFi.  It prints when I send an email to it.  It copies via the Zeen.  It does not print using printing applications.

  Does anyone else have this problem?  What is the solution?

  2010-12-23 15:00.  I just got got off the phone with a HP engineer.  She said that the station is still in TESTING phase and to call to report problems, allowing them to improve the product.  (I thought that the product would have been fully tested before being released to the public!)

  She had me reset the zineb display by pressing the volume keys during power on.  This erases everything that had been done on the Zeen by me and gave rise to no HOME screens, which will need to be implemented by me.  The only application at the bottom of the blank home page was Yahoo!.  The app of the printer was still missing.  I had to move the tray app home page.  Now, I have to spend hours, once again, setting up the Zeen.

  After the reset, the printer apps seem to work now.  The Zeen will copy by using the application of the printer.  My computer seems to still be able to print and scan to/from the station.

  The printer station eStation C510a and zineb display are very exciting.  However, they are not for someone do not want to spend the time necessary so that it can work properly.  If you have a cell phone, be prepared to use a lot of minutes while on the support.

  The HP engineer said that soon will be a new version of Android on the Zeen enabling it to be faster.

  Note: I've updated the original post with new information.

• Wireless printer does not work

  I have a HP Pavilion G60 laptop and an HP Photosmart c309g printer.

  When I try to print from the laptop using the wireless feature, the printer does not respond. The printer works with my desktop computer and laptop shows the printer as default printer. He had previously worked, and stopped for some unknown reason.

  Try completely disabling Norton and then try to print. Its mostly likely block the port used by the printer that is causing the problem.
  
  Thank you!
  Sean

• Printer does not print despite the installation apparently OK

  I have a HP Deskjet F380 all-in-One.  I know it's old, but that's all I can afford.  I am running Vista Home Basic.  Again, I know it is old but... Long ago he began to resettle whenever I used it.  This problem has been fixed and he started that recently still do.  Until copy 11.

  I tried to reinstall the driver and that seemed fine, but now the printer does not work.  He made all the right th 'noises', but nothing happens.

  I'm REALLY desperate.  Even though I know that printers are also good markets that... these days, my budget running on fumes abd replacement is not a viable option at this time.

  REALLY hope someone can help.  Thank you very much.

  Hello

  Try to install the following hotfix, restart your PC and check differences:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-69585-1&cc=us&DLC=en&LC=en&OS=2093&product=1128296&sw_lang=

  If that doesn't help try to install this patch as well:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=OJ-69124-1&cc=us&DLC=en&LC=en&OS=2093&product=1128296&sw_lang=

  However, ensure that the harware is unctioning by creating a copy of the device itself, if it works and all the fixes above does not help, try replacing the cable USB... so make sure that it is not longer than 2 meters long and directly connected to your PC (and not by extensions or hub USB.)

  Kind regards

  Shlomi

• Want 5530: Printer does not print in black ink

  I recently updated my HP 8.1 Windows of Windows 10 laptop.  I have the same type of printer (Envy 5530) installed at my other House and updated my desktop computer for Windows 10 and had no problem with printing, but now I'm with the laptop.  I try to print documents now and the printer does not print anything using black ink.  Color ink prints, black ink just not. The two jets of ink are filled.  I did all the "try these patches" suggested Windows and HP Print doctor.  I uninstalled and reinstalled the printer twice.  I rebooted the computer several times.  I'm no tech person by any means and have no one to help me or ask what else to do. Can someone help me understand this please?  Thank you!

  Hi @KKLfromIA,

  Welcome to the HP Forums!

  I understand that you can not print in black with your printer to HP Envy 5530 on Windows 10. And I'm happy to help you!

  You use genuine HP cartridges or refills?

  One of your ink cartridges, low or empty?

  In the meantime, try the following solutions:

  Solution: remove the black print cartridge

• 7510 Photosmart HP printer does not print

  I have problems with my printer does not print.  I printed a report successfully, but when I go to print from Photoshop, printing that says "print page 1, 0% complete" and nothing never goes out.  I turned off the printer and restarted the computer, and then he turned his back.  I unplugged the power cord to the printer and the wall, has waited more than 15 seconds, plugged everything back in and nothing has changed.  I have requed the print job whenever I did these things to solve problem above, but nothing has changed.

  I used to be able to easily print wireless from my Mac.  Then one day it stopped working.  Then I connected the USB cord to connect it to my Mac, now it does not work.  All boards with one or two printing problems would be greatly appreciated!

  OK, check the router firmware is updated.

  Then download and install this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96959-2&cc=us&dlc=en&lc=en&os=219&product=5070121&sw_lang=