Printer/Scan loses connection

Similar Questions

• HP2540 all-in-one printer/Scan: wireless connectivity cannot be maintained for printer HP2540

  Printer worked fine using my own home router for 2 years. HP2540 printer - firmware Rev. CP1FN1333AR. OS 8.1 win has recently switched to the service where the ISP of router and printer will not retain any connectivity beyond a single print job. Have 1) reset printer and a router using the low power - several times 2) confirm last HP printer updates are on printer, HP Scan Doctor) 3 performance s/w and connected via USB cable to load new network settings) 4 "uninstalled" and resinstalled on PC and network 5) correctly printed Page of HP Network Config after installation wireless. " Connectivity, then abandoned and doctor Scan indicate "no connected printer" and refers to the USB and wireless install routines, which none has solved the problem.

  All net settings (IP addresses of printer, gateway etc. look OK, SSID matches net name, intensity of the GIS is correct, channel 11 assigned.) Bottom of the Gen section' of the page information HP Net Config says Internet 'Not connected' and a warning "Web Services require the printer in order to have a connection with an Internet connection. I try only to print local PC docs generated however.

  Are passed by the majority of the section of HP at the URL - http://support.hp.com/us-en/document/c02790693 for this printer, which a large part is indicated above. Any suggestions?

  Have you tried using a different channel on the router?

• Scan function connects to the Windows 7 computer

  I have a LaserJet M1212nf, CE841A product number and a new Windows 7 computer. The printer works fine from the computer but the scanner is not recognized. I went to this subject through different programs, but nothing seems to work. I also tried to download the latest driver for the printer, but the scanner will not be displayed.

  Hi drandersen,

  There should be an icon on your desktop that say Solution Center, you must also have an icon that looks like a scanner on your desktop. If you click the scan icon can scan you successfully a document to your computer?

  

  HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.
  
  I would like to know what are the errors you receive?
  
  http://www.HP.com/go/tools

• HP Photosmart more B210: printer HP B210 connected to the computer with windows vista is not print documents

  Have had the above printer and computer wireless without any significant problems of printing until yesterday when I couldn't print liked anything from my computer. I disconnected the son / the power of my printer and router, waiting a few minutes and then reconnected the accounts.  Then I restarted my computer and retries impression with unsuccessful results. I then run the wireless network Test and the report does not show any problem.  Anyone have any suggestions to solve this problem.

  Thank you

  Hi @kattok001

  I see that you have had the minimum printing problem in the past, but suddenly you cannot print at all despite your efforts. I'd be happy to help you with this!

  Let's start our trip with HP print and Scan doctor. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

   

• HP Deskjet 1050: HP Deskjet 1050 print, scan, copy error

  Bula sir / maam,.

  It comes from Fiji,

  We used the HP Deskjet 1050 since 2010 until yesterday (25/11/2015), now (26/11/2015) is not printing, copying or scanning.

  Yesterday, I cleaned the bottom of the prnter (printer side), then all of the ink came out almost everywhere. Cleaned, changed (new) the two cylinders and it worked well.

  This morning all the printer lights are flashing (low in ink & so the witness of the paper). Could ' t print, photocopy or scan anything. When I opened the front of the printer check ink, the slotter of ink is not to stop in the Middle than usuall.

  When you try to SNA off-line the following note appears.

  

  Kindly need your advice on what I can do to solve this problem.

  Vinaka...

  Hi @Sevanaia in Fiji! I'd love to help you with your Deskjet 1050.

  Looks like you have had to face some problems all at once. Performing printing and Scan doctor could help. HP printing and doctor Scan is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source: try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to find that the key and the box are both in a green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

• If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

• If you see a red X (), follow the onscreen instructions to fix the problem.

Thanks, I look forward to hearing back on your part.

• Support to network with Hello printing/scanning

  I currently own a network printer all-in-one HP PSC 2600. With my printer series 2600 PSC, can I print using the built-in Mac OS x (and) Windows drivers. Using Hello function of the web browser Safari (Bookmarks), I can find the printer by name, then analyze, check ink levels, and change the configuration of the printer using the web interface that provides the printer. I really like it because I don't have to install any additional software on the computers in my home or at work, and visitors can print/scanning (once connected to my secure network) without having to install anything except Windows Hello (if they have a Windows Notepad).

  In any case, I think replacing it with a HP Photosmart Premium all-in-one or an all-in-one HP OfficeJet 6500 Wireless. I downloaded documentation and prospectus for sales of HP for printers and I can't tell whether a printer can be used for printing and scanning without installing the HP software.

  Just to be clear:
  * The printer will be connected to my network using Ethernet.
  * Printing and scanning will be mainly Mac OS. However, we often have visitors with Windows laptops who want to print and scan.
  * I won't have to install more software HPs for print or scan. I would like to be able to print via the installed system drivers and scan through a web browser interface.

  Is this possible with the all-in-one HP Photosmart Premium or the all-in-one HP OfficeJet 6500 Wireless?

  Thanks in advance.

  Both of these printers have the Webscan application on the built-in web server.  If your friends have XP they will not have a print driver.  OS X, Vista and 7 have built-in print drivers (SL, of course, also built the scanning driver).

  Of the two, I would recommend the Photosmart.  The 6500 (and 8500) have had connection problems which are still pending (search this forum for a lot of messages).

• OfficeJet Pro 8600 all-in-One connected as network printer loses connection

  In December 2011, I bought a HP Officejet Pro 8600 all-in-One to replace an Officejet 6500 as my network printer home. The 6500 worked very well on my cable, but his screen did not, I tried some of the features offered by the 8600 and I got a good price on a new warehouse of BJ. I have the 8600 connected via ethernet (not wireless), with a static IP address. All my computers on the network are running Windows XP Pro SP3 and are up-to-date with Microsoft updates. However, from one day to the next my 8600 will lose connectivity scan (Scan of the computer shows it as being disabled on all my computers at the same time, and I can't reconnect), and if I do not have anything he'll (as in a few hours) also lose connectivity impression. The only way to restore connectivity is to uninstall the HP Officejet Pro 8600 device software basis of all computers, and then reinstall the printer. I had a phone conversation and two debates with HP Technical Support; They suggested that the problem is in the firewall on the computers (but if that were the case I don't think that the loss of connectivity would occur on all computers at the same time), the IP address setting (doesn't make sense) and the printer driver is not not the latest version. I tried all the suggestions, and none of them have solved the problem. The last counselor "has raised the issue to the next level", which proved to be a Manager with no technical expertise and his only suggestion was that I have to return the printer to the merchant. I think the problem is the firmware in the printer (which, according to the 'update' on the printer option, is the latest version). Any other suggestions or experience?

  After a lot of research and find the settings that I did not know that Windows XP offered, I found that the following appear to have solved the problem I've known - at least the printer is now operational for more than 48 hours without losing printing or scan connection. Here are the steps I used:

  1. Start Control Panel  connections network and Internet

  2. Choose "network connections."

  3. Right click on "connect to the Local network.

  4. Choose "Properties".

  5. In the top window is the name of the Ethernet computer connection port, select "Configure" next to this window

  6. Select the tab labeled 'Power Management'

  7. Uncheck the box "allow the computer to turn off this device to save power".

  8. Select the "Advanced" tab

  9. Select the entry "power saving Mode".

  10. If this entry is set to change 'On' to 'Off '.

  11. Select 'OK', and then close the windows that were opened

• HP ENVY 5660: Connected printer & print desktop PC and tablet. Print & Scan doctor says he is not and cannot be.

  A couple of weeks ago, we changed Internet providers & I plugged our devices (desktop, tablets, phones & printer) in the new system.  We now have AT & T U-verse with a cable of optical fiber to a hub not far from our House & a circuit dedicated copper from there to the router/gateway. They claim that we have a regular service of Mgbps 18.

  Everything seems to work very well. We had anything drop and do not cause any problems. However, our range of printers HP says that it is connected to the Internet. It provides all the correct information and it works very well in our devices. But the Asus desktop computer insisted that the printer is offline, even if I print documents from him. Today, Windows did an update and when I checked the update report that he said he could not update the printer because it is in offline mode and it will not be printed. Then I printed something again.

  This update failure is my real problem. When I checked in the settings in Windows 10 on the desktop, it also insisted that the printer is offline. So I clicked on the icon of the application for the Print & Scan doctor. He also insisted the printer is not connected and that it is unable to connect from the Internet. Yet once again, the printer prints despite this reported disconnection.

  I don't know if the printer is actually updated even if update report says that it is not. I have had no problem since the printer from the reconnect the devices and printer or the update today. After I've done 4 or 5 tries to install the software with printing & Scan app, I checked in the settings of Windows 10 and again, he has insisted that the printer is offline.

  However, earlier, I checked in the settings, printers and scanners again in 10 Windows on the computer from Asus desktop & for the first time it reports "Series of 5660 HP ENVY (network)" & "Serial number (5660 HP ENVY series)" as the customs declaration.  The first says that it cannot print when I tried a test page; but, the other printed a test page. Is the first representative of the scanner and it cannot print because no document has been selected?

  When I created this Asus desktop / printer in February when I bought them, I did it using WIFI only, using no USB connection, to do and the printer has always worked our devices just as it continues to do so.

  Again, my real problem is declared failure to Windows 10 update.

  Thank you for taking the time to browse this message and I thank you for your help.

  Hello
  
  Thank you for using the HP Forums.

  Can you try using a TCP/IP port?
  
  Creating a TCP IP port
  
  1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
  2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
  3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
  4. Enter the IP address of the printer.
  
  This video resource will show you how do:
  
  Create & use TCP IP port
  
  Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)
  
  Let us know if it works

• Photosmart HP 7520: All wireless network devices will lose connectivity after printing

  Dear all, 
  
      I have a problem with my HP Photosmart 7520 printer where all wireless network devices will lose connectivity after a printer has been sent to the printer.
  
  * Summary
  Wireless network unusable after sending one print to HP printer
  No device ( computers nor smartphones ) can use the Internet nor access internal networks ( 192.168.0/24)
  
  * Details
  Turn HP printer on.  ( wireless direct is off - never turned on )
  HP printer connects to working wireless network.
  Other devices ( phone/computers ) already connected and working.
  From any device, send a document to the printer.
  Printer prints document successfully.
  Immediately after printer has printed all devices cannot access internet IP range ( including HP printer ) nor Internet nor router ( 198.168.0.1 ).
  
  * Reproducibility
  Always
  
  * Work around
  Disconnect all devices from the network.
  Power off printer.
  Reboot Internet router.
  
  * Attempted solutions
  Removed wireless configuration.
  Factory reset.
  Added wireless configuration back.
  Powered on and off printer.
  
  * Printing tested with
  Tested with Macbook10.11/Windows 8/Ubuntu 12/Android 4.4.2
  
  * Not tested
  Ethernet cable directly connected to router.
  
  * Internet Router
  Netgear CG 3700
  

  Number of brand and model of the router?

  These settings are to set up your printer wireless (or wired):

  • Stay connected to your router
  • Trouble printer status 'offline '.
  • Wake mode 'sleep'
  • All wireless devices stay better connected

  While the DHCP is convenient, devices like printers (wired and wireless) should always be assigned a (fixed) IP address manually to avoid conflicts on your wireless network and must be outside the range of the router DHCP.  After the adjustment of the static IP address the computer must be updated to show a Standard TCP/IP port with the IP address of printers under printer properties/Ports.

  1. Set a static in the printer IP address (click here) outside the range of the DHCP of the router (check your manual). It is for Linksys routers, but can be used for all routers. Check your DHCP range and change this first if necessary. More Help Wireless Printing is here and here and still more here.  Video here explains the problem and how to solve the problem. <--> So watch this!
  2. Or check in the printer "Auto Off/sleep/Energy Saving Mode" is disabled the System Mode Time Out is set to zero (0) Use the built-in webserver (EWS) by visiting the printer address IP address in the address bar of your browser, click on settings tab/Auto Off. Or use the printer, printer Home Page (EWS) Wizard. Also check your printer properties.
  3. If the printer supports and has IPv6 enabled, disable the IPv6 option in the printer.
  4. Make sure that the printer is connected directly to a socket wall and not to a UPS, power strip or a lightning arrestor. This will cause the printer to drop offline connection and disconnection (checked yes!).

  Additional measures to take if you continue to have the problem (if they are posted)...

• HP4215 printer can be used without phone connection if want to print, scan or copy

  Have a HP4215 printer that has not been used for a few years. Keep allow the family member, who use only a cell phone, and an old Apple laptop for 1 year, to be able to use it to print, scan and copy only - no fax.  If it downloads the driver, and hooks the USB, the printer can be used without a line of phone being installed?

  Hello

  Yes, given the portable computer Apple has USB ports, you can connect your printer to the laptop via a USB port, but you will not be able to print from cell phone. If you want to print anything from cell phone, the quick and easy way: send or copy on the laptop from Apple to print.

  Kind regards.

• HP settlement 8710, 8720, 8730, 8740: HP Officejet Pro 8720, 8710 unable to print/scan/setup or connect via ethernet and wireless

  Hello

  I'm unable to print/scan/setup.  I can't connect without wireless or ethernet, both wireless and ethernet connection are turn off... what should I do?

  Hello

  Try these:

  1. on the printer Panel, drag to the bottom of the drop-down list and select the Configuration icon.

  2. on the Configuration tab, select 'tools '.

  3. choose "Restore Factory Default.

  4. you will see a message appears asking if you are sure you want to restore the default settings.

  5. tap Yes. A message appears indicating that the default printer have been restored.

  6. press the home button () to return to the main screen.

  7 run the "Wireless Setup Wizard" from Control Panel if you need of a wireless connection.

• printer wireless 3050 j611 guard lose connection

  My printer wireless-3050 j611 guard a lose connection. Sometimes the Internet work to a crawl when this happens. I have run all kinds of utilities, virus checkers, re - install printer DCP. When he gets back online, the Internet seems to run at full speed. It's embarrassing. I am connected via ATT Uverse.

  Hello hollywodBDA

  I work on the assumption that you are running Windows 7 that you have not specified a operating system that you are running. I will give you is a called HP support document: troubleshooting your wireless network and Internet access (Windows 7). If you are not running Windows 7 just Google search "Troubleshooting your wireless network connection" and Internet and pick the one with your operating system. Now, this document should help you identify what is happening on this is the cause of your network to go down. It is not a coincidence that you lose the connection to your printer when your network goes down that it communicates on the network. Think of it as a phone line, you talk to someone to say New York, and the telephone system breaks down. It is not a problem with the person you're talking to New York, but the network which has cut off the communication.

  Now, this does not mean that a printer can't get a network, it is just unlikely. I would consider the most obvious causes such as computers on the network and even the router itself.

  If you want to identify which device is take them down to remove network devices one at a time until the problem stops and/or Exchange on to see which is causing the problem.

  I hope that this will lead you to the solution on what take down your network. Thanks for posting this topic on the Forums of HP feel free to re-post if you still need help. Have a nice day

• My Dell V313w stopped printing/scanning mode wireless or with a direct USB connection after working flawlessly for 2 years

  My Dell V313w stopped printing/scanning mode wireless or with a direct USB connection after working flawlessly for 2 years - any changes made on the network wireless to our knowledge.  Printer works fine in USB mode on old Windows 2000 office.  Network sees the devive asked to detect devices.  Wireless to the printer hardware is perhaps not handshaking...?  Please let know us that he is a very curious pnnc.

  Windows 7 is updated as well as the print driver.  Thank you.

  Hello abir.

  Thank you for giving us the opportunity to help you with your concern for Windows.

  From your post, it seems that you cannot print from Windows 7-based computer.

  When you say "no changes made on the network wireless to our knowledge", which is the type of network you're talking about? (Workgroup, domain)

  It is a difficult problem to diagnose because there are many printers on the market and many reasons why it could not work.

  We will try the steps from the following link and check if this solves the problem.

  Why can I not print?

  http://Windows.Microsoft.com/en-in/Windows7/why-cant-i-print

  You can also check this link:

  http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Response with the State of the question, too, let us know if you need help with Windows problems and we will be happy to help you.

• HPOfficejet Pro 8620: Lockout admin and can not only restore factory settings no printing, scanning or fax

  HPOfficejet Pro 8620

  Once the upgrade to the last of my printer Mac security bug fix didn't work, printing, scanning or fax, tried to fix more than once as resinstalling followed etc. software instructions.  Then accidentally disabled the settings and now when I try to reset it or add printer returns Web services disabled etc. or feature was locled by your administrator, which is me... Help because I need it for work...

  You do one of 2 things @Chelle007, you can reset the printer back to the factory settings and set up again, or you can connect the printer to the computer or router Ethernet cable and use the wired IP address to access the Web integrated (Embedded Web Server) server. If you choose to install an Ethernet cable, go to the network settings on the front panel of the printer to get the IP address. Enter the IP address in a Web browser, and when the printer page opens, you can go to settings. You will be able to reactivate it. Please do not forget to select each element one at a time instead of select allow all, because if you turn on all you will lock the front panel.

  If you are unable to do so, or rather do the simple reset check your Inbox for instructions.

  I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Printer resets: What You Should Know by @Bob_Headrick

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  

  If one of the methods I suggested the problem, please click on accept as Solution below my post so that others can easily find what worked for you. Thank you.

• Want 4500: I get a message saying that the "the printer is not connected.

  I just bought a HP Envy 4500 all in one printer.

  I can't print to it without having to restart it every time.

  I get a message saying that the "the printer is not connected.

  I can access the built-in web server, so I am sure that it is connected.

  It seems that he is going to sleep but cannot be awoken by activity.

  I checked network settings changed and tried to change the Hello Service of priority higher to 9100 (because the default Internet Printing Protocol) seems odd, but makes no difference.

  The State indicates that the power of the wireless signal is 5 - that sounds just because it's six feet from my PC that has a great wireless signal.

  I uninstalled and reinstalled the printer.

  The restart is only viable if the printer is restarted and sent instantly - work if you wait a few minutes (energy saving option is set to 15 minutes and it's inside that) is the same thing - the said printer dialogus "Opening conection printer" and then, almost immediately, "the printer is not connected.

  If I try to scan I get an error-9923

  Hi @jpkeates,

  Welcome to the HP Forums!

  I understand that you can not print with your HP Envy 4500, once he falls asleep on your computer Mac OS X 10.11. I'm happy to help you!

  Please, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X). It is also important to ensure that:

  Make sure that the multicast is supported

  If you use a wireless network, make sure that muticasting is supported and enabled on your router.

  If the new connection is working, you know that the printing problem is tied to the computer.

  If the new connection does not work, then the printer may need to be repaired or printed using a different type of connection.

  Disable IPv6 (network connection)

  Disable IPv6 on the printer to make sure IPv4 is used on your network.

  If your printer has a control panel with display, find the IPv6 settings in the advanced network configuration menu and set it to Off or disabled.

  If your printer does not display, use the built-in web server (EWS) to disable IPv6.

  From a computer on your network, type the IP address of the printer in the field URL of your Internet browser.

  NOTE:

  If the Web page appears empty, try another Internet browser.

  Click on the tab network or network, and then open the section or page corresponding to your type of network - wired or wireless.

  Select enable IPv4 only (or similar).

  Figure: Configuration example IPv4 using an integrated Web server

  

  If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope this guide and help the steps!