Problem installing printer HP new Windows 8.1

Hello

I have a printer HP Officejet 5610 printer I used quite happy with my new HP laptop which came with Windows 8, and then on the advice, I've upgraded to 8.1 Win.  Use this combo since February this year with no problems.

This morning running the printer and started getting printer 'offline' when attampting to print.  Tried troubleshooting by using HP Web sites (including this forum where I found a thread about the mistake of the printer 'offline').  The final recommendation recommended re - install tried as long as.   It appears the togo through the uninstall & then install for this printer, but after a long while I get an error message telling me "fatal error." and the installation is aborted (i.e. reversed out)

Are leaning on what is still connected to my laptop and, curiously, the fax for this printer is listed but not the printer.

Don't know if this can help, but the HP error log...

  • Location code: 09864322.  Error opening key error - HKLM\software\hewlett-packard\install\{6F5B70F0-EA6C-4A5B-BB16-8390BD66B251} = 2.  Exit code = 87

I spent almost today so far of evil with this & ideas now.

Can someone help?

Hello again, kean,

Welcome to the HP Forums.

I see you have some connectivity issues when you try to print from your computer Windows 8.1 update.

I have some suggestions that in order to solve this problem, we can try.

Click on the first link which explains the uninstall of the printer software.  Windows 8.1 is NOT listed in the instructions, but the instructions of Windows 8 will work the same way.

Software has been removed, restart the computer.  When the computer is back up and running, please do a search for the fax and the printer and make sure that everything has been removed.

The next step would be to reinstall the software and drivers. Click on the following link for HP Deskjet and Officejet full feature software and drivers.  Save the download on your computer desktop so it creates it's own icon.  This will make it easy to find download.  Double-click on the icon and follow the installation instructions.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thank you for your time.

See you soon,.

Tags: HP Printers

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