Problem of incompatibility of file OSPPREARM

I recently bought a new desktop HP Envy with Windows 8. I upgraded to 8.1, then purchased MS Office Home & Business that I downloaded. Worked fine for a few days, then disappeared from all Office except my directory (listed as office 15). When I visit the Microsoft site for my account - it only shows no sign of my download - or my purchase.

When I run the troubleshooting guide - it shows that I have an incompatibility problem with the OPSPREARM file under office 15.

When I search the number phone support from Microsoft, the screen says appeal follows number (then only list one) - as he asks if the information was useful. It was not.

Anyone else seen elsewhere deliver - or have any ideas to help me solve?

Hatewin8 frustrated.

Hello

Have you received a Microsoft product key? You should have received a confirmation of purchase from Microsoft. Sounds like you are running a trial version.

Please see this article about rearming Office.

Here is a document from Microsoft on your product key recovery.

Jaco

Tags: HP Desktops

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