"Problem reports" and Solutions do not work

Similar Questions

• "Problem reports and Solutions" does not

  After scoring in my Windows Vista machine, I am bombarded with notifications "Problem reports and solution" does not. I tried to disable the service, but I still get notifications. I can't find PRS in the control panel. In the event viewer, I found the following:

  Error
  Log name: Application
  Source: Application error
  Event ID: 1000

  WerCon.exe application, version 6.0.6002.18005, time stamp 0x49e026db, module wercplsupport.dll, version 6.0.6000.16386, time stamp 0x4549d345, exception code 0xc000001d, offset error 0x000000000000ce84, 0xda0, failing application start 0x01cd140e4c7b7770 process id failed.

  I can't confirm or deny that usrename of the local administrator account has been changed. It is quite possible. I know that usernames on the pc have been changed to instead of creating new user accounts. I just can't confirm if one of these accounts was a local administrator.

  Any help would be greatly appreciated. It is a major pain in the back.

  SG

  Hello

  1. Your computer is connected to a domain?

  2. don't you make changes to the computer until the problem occurred?

  I suggest you to see link below and check if it helps.

  Windows Error Reporting and reports on problems and Solutions feature in Windows Vista: http://technet.microsoft.com/en-us/library/cc709644(v=ws.10).aspx

  Hope this information is useful.

• Problem reports and solutions providing incorrect information because of Adobe.

  There seems to be a problem with Adobe Reader X generating a crash and an error when it is stopped. Windows "problem reports and solutions" said Adobe updates are available, but they are not and the version of the player is the last. This question is also on the Adobe forums.

  In reality, Adobe Reader seems to work OK so why it generates this error I do not know.

  This is the Windows error reporting,

  Signature of the problem
  Problem event name: APPCRASH
  Application name: AcroRd32.exe
  Application version: 10.1.1.33
  Application timestamp: 4e64e4e2
  Fault Module name: AcroRd32.dll
  Fault Module Version: 10.1.1.33
  Timestamp of Module error: 4e64f98b
  Exception code: c0000005
  Exception offset: 000218f8
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 2057
  Additional information 1: fd00
  More information 2: ea6f5fe8924aaa756324d57f87834160
  Additional information 3: fd00
  Additional information 4: ea6f5fe8924aaa756324d57f87834160

  See,
  http://forums.Adobe.com/message/4028803#4028803

  I run Vista and MSE only and tried Adobe Reader X on a clean install with the same error.

  Hello

  You can see this article which talks about known issues with drive X.
  http://kb2.Adobe.com/CPS/877/cpsid_87775.html

  See also:

  http://kb2.Adobe.com/CPS/860/cpsid_86063.html

  If the problem persists, contact support Adobe as mentioned above.

• How do I remove an element in Windows Vista "Problem Reports and Solutions"?

  I have this problem here in my pc which is said in the "Problem Reports and Solutions" window, "Antimalware Service Executable" which seems to be irremovable. Even if I click on 'Clear the problem and the solution of history' it does not disappear, it just says: "cannot delete the 1 article.

  Help, please

  I checked again and what da you know... it's GONE already as he was not there. u

  Thanks for the 1 Viewer. ALT + 0252 = u

  Try the steps mentioned in the article

  http://www.calendarofupdates.com/updates/index.php?showtopic=13967

• problem reports and solution:

  my window vista show me problem reports and solution, but it doesn't give me any solution. Tell me how can I solve this issue?

  How to fix Windows Update, Microsoft Update and Windows Server Update Services installation issues:
  http://support.Microsoft.com/kb/906602

  1. see the "need help?" Tell us what problem you are having"section of http://support.microsoft.com/ph/6527

  2. you cannot install some programs or updates
      http://support.Microsoft.com/kb/822798

  3. check your WindowsUpdate.log (% windir%\WindowsUpdate.log) to find errors associated with the download/install.

  How to read the WindowsUpdate.log file
  http://support.Microsoft.com/kb/902093

  3 b. errors compared to those listed here: http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 or go to http://windowsupdate.microsoft.com > click on help and Support link in the left pane > solve problems on your own.

  ================

  How to reset the Windows Update settings?
  http://support.Microsoft.com/kb/971058

  ================

  Launch a collateral request for assistance free Windows Update:
  https://support.Microsoft.com/OAS/default.aspx?Gprid=6527

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Do I really need to download Windows Vista SP1, if I already have SP2? Problem reports and Solutions says to download.

  I ran, "Find new solutions", in the problem reports and Solutions and a new solution was found for Blue error screen and he recommended that I have download Windows Vista SP1. I have SP2, so I need to download the old version too?

  Hi JJ,

  I took the lead and it moved to the Performance and maintenance Forum. In response to the original question don't you're useless to download SP1 again since you have installed SP2. However, it would be preferable to follow with PA support to troubleshoot the Stop Code you receive.

• I connected to my computer and towards the high jumps "Problem reports and solution" page with a problem. It says "unable to diagnose? fix network problems"has not reported.

  The problem is in "Network Diagnostics Framework V2" Microsoft provider, and the OwnerHC is WinInetHelperClass. Files that describe it are: Eventlog.etl, which I did not open as my security system said it could be a virus and opening may harm my computer. There are a lot other categories and numbers on the report too, but I didn't know if I should include those. Help? Also, I can't install Adobe Flash Player, but I tried all night last night, without success. I can post a copy of the report, but I'm afraid I might give too much information that could come back and bite me in the yoohoo. Safety information that hackers live. Thank you.

  Hi amal.

  I couldn't figure out how to go in safe mode. Then I went to the event viewer and crossed logs and couldn't find the one I got. As sson as I can I'll add it to this topic.

  When I install Falsh Player, it goes through the installation process, then disappears when I try to pull up. Not in the files on the desktop, nowhere to be found. Then I download the uninstall wizard, even though I have no idea if it was installed, then uninstall it. After the uninstall is complete, it says "Uninstall successful" or something to that effect. That if, I try to re install the same. He has done several times and abandoned.

  So, it's the situation. Sorry it took me so long to get back to you. I appreciated your quick response however. I always have problems, but I used the Microsoft Mr. Fix, and I did not have error messages since then.

  Thank you

  Mary

• Where is the problem report and solutions? And how there?

  E-mail address is removed from the privacy *.

  Have you tried typing "problems and solutions" in the search Windows box?

• Update problems - touchpad and keyboard do not work!

  After you install an update, the touch pad and the keyboard on my laptop won't work.  I was able to use a wireless mouse, after a few failed attempts.  Any suggestions?

  Hi jennkjohns,

  1. what happens when you connect the keyboard to the computer?

  2. what update has been installed on the computer?

  Method 1

  First of all, I would say you visit your laptop manufacturer's website to download and install the updated driver for the touchpad and check if it works.

  Check in the Device Manager, the State of the keyboard.

  Get help with Device Manager errors

  http://Windows.Microsoft.com/en-us/Windows-Vista/get-help-with-Device-Manager-errors

   

  Method 2

  Checking update was installed before that the problem occurred.

  (a) updates installed open by clicking the Start button, click Control Panel, click programs

  (b) and then, under programs and features, click view installed updates.

  Once you know the update's KB number then visit the Microsoft Download and put the number in the search box, download and install the update manually after placing the computer in a clean boot state.

  http://www.Microsoft.com/downloads/en/default.aspx

  To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  See the link below to learn more about how to clean boot.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Reset the computer to start as usual

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  (a) click Start, type msconfig in the search box and press ENTER.

  (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

  (c) under the general tab, click the Normal startup option, and then click OK.

  (d) when you are prompted to restart the computer, click on restart.

  See the link below to learn more about how to clean boot in Windows XP.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  I hope this helps!

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Problem network and restore do not work.

  I have a computer that I used throughout the past two years.  I have programs on it to keep and I also have pictures and emails, I don't want to lose.  I don't know it's a software problem, I know because I bought another hard drive identical to the one I had installed inside and reloaded windows Xp and drivers everything works fine. I noticed that the last night, I used this PC when I went to turn off windows indicates there is a notification of update, I went ahead and let him do his thing the next day is when the problem manifested itself to the power upward.  I tried to immediately restore no good just stop. The next thing I noticed is that there no Favorites showing network, my ethernet went, my card controller spent, wireless no internet connectivity at all.  My question is - what the machine starts fine and a files seem normal y at - it an easy solution for this without completely formatting and reloading windows so I won't lose my programs I do not have access to the original disks to recharge?

  Hello

   
  1. What are the updates that have been installed recently?  Provide us with the number of these updates?
  2. What is the brand and model of the computer?
  3. you receive an error running the system restore?
   
   
  Method 1:  Try to perform a restore of the system into safe mode with command prompt.
  How to start the System Restore tool by using the option of safe mode with the command prompt in Windows XP
  http://support.Microsoft.com/kb/304449
  
  If this does not help, you can consult this article to troubleshoot the System Restore tool.
  http://support.Microsoft.com/kb/302796
   
  
   
  Method 2: Wi - Fi and in Windows network connection issues
  http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows?T1=Tab03
   

• Problem report and Solutions; APPCRASH/mqsvc.exe/ bucket ID: 5356433

  Signature of the problem
  Problem event name: APPCRASH
  Application name: mqsvc.exe
  Application version: 6.0.6000.16386
  Application timestamp: 4549c31b
  Fault Module name: MQQM.dll
  Fault Module Version: 6.0.6002.18005
  Timestamp of Module error: 49e04161
  Exception code: c0000005
  Exception offset: 000000000011071c
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Information additional 1:5541
  More information 2: ae6d921b34944c3ff667425587aa2204
  Information additional 3:2032
  Additional information 4: f97085e2787d959769f5e9d89c72ad15

  Files helping to describe the problem (some files may be is no longer available)
  Version.txt
  AppCompat.txt
  minidump.mdmp

  See a temporary copy of these files
  WARNING: If a virus or other security threat caused the problem, open a copy of file can harm your computer.

  Additional information about the problem
  Bucket ID: 5356433

  Hello

  Use the startup clean and other methods to try to determine the cause of and eliminate
  the questions.

  ---------------------------------------------------------------

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.

  
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Problem recurring in windows problem reports and Solutions to hpslpsvc32.dll

  I have a HP Photosmart Premium C309g-m printer with a wireless connection to my desktop PC running Windows Vista Home premium with service pack 2. When I turn the PC on a message come saying that windows may help resolve computer problems. When I look in the Solution and the problem of Windows Center under the information on other problems and then view the history of the problem there are a problem listed. This tells me that host process for Windows Services has stopped working.

  The details are:

  Product

  Host process for Windows Services

  Problem

  Stopped working

  Date

  06/01/2012-22:45

  Status

  Solution available

  Signature of the problem

  Problem event name: APPCRASH

  Application name: svchost.exe

  Application version: 6.0.6001.18000

  Application timestamp: 47918b 89

  Fault Module name: hpslpsvc32.dll

  Fault Module Version: 140.0.323.0

  Timestamp of Module error: 4b63e260

  Exception code: 40000015

  Exception offset: 0002c 089

  The system version: 6.0.6002.2.2.0.768.3

  Locale ID: 2057

  The underlined line seems to indicate that the HP dll file is causing problems although everything seems to work Ok with regards to printing. What is he trying to tell me and what I have to do something?

  Hello Brian

  If your up, try to uninstall the software using the "scrub". The method of "scrub" clean HP printer drivers and withdraw completely from the system. This should allow a new installation of the software. Just follow the instructions below:

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  Complete software features Photosmart C309g

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  Complete software features Photosmart C309g

  10. run the download to reinstall the printer

• reports on the problems and solutions has stopped working message all the time

  I can't access the control panel reports of problems and solutions and constantly get one - problem reports and solutions has stopped working, message on the screen.

  How can I disable or fix this problem.

  Hi NickMeyer,

  1. have you made a recent software or hardware changes to the system?

  You can check if there is information in Event Viewer which may help us to solve the problem:

  What are the information contained in the logs of the event (Event Viewer)?

  You can also temporarily disable the security software and firewall installed on the system and check if the problem persists.

  Note: Be sure to enable the security software on the computer after checking.

  Hope this information is useful.

• Anyone know how to get your money back?  My CC application does not start and I have tried the suggested workaround solutions listed above and they have not worked for me.  The amount of problems listed here in the forum, I have to ask the product is real

  Anyone know how to get your money back?  My CC application does not start and I have tried the suggested workaround solutions listed above and they have not worked for me.  I'm new to the CC Apps but use the versions installed for years.  The amount of questions listed here in this forum, I have to ask the product is really stable?

  Thank you.  I've deleted and reinstalled.  Seems to have solved the problem.

• Vista Home Prem64 runs just older games (compatible XP) fine and suddenly will not work the games and id is 'a problem' without code or soln.

  I have a newish Vista Home Premium 64 NB and HAD no problem playing games, I played on my DT Pro XP until a few weeks ago. Now, when I go to open games, windows tells me that "there is a problem and needs to close the game" and "If a solution can be" it will inform me! Using compatibility, updated drivers, uninstalling and reinstalling have not worked. I do not understand why they worked very well and now they do not? Anyone have any ideas? It looks like my Direct X? changed to 32 bits, for some reason any-is it a problem? The Direct X is 64-bit? I also notice that it is very skittish about some other applications that I try to DL as well now - IE Puran Defrag. Thank you

  Hello
   
  Welcome to the Microsoft Windows Vista newsgroups!

  Try the following steps:
   
  Step 1:
   
  Select the game in the State of clean boot and check.

  Try to perform a clean boot. Follow the steps below:
  1. sign the computer by using an account with administrator rights.
  2. click on start, type msconfig.exe in the box start search and then press ENTER to start the System Configuration Utility.If you are prompted for an administrator password or for confirmation, type your password or click on continue.
  3. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)
  4. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all.
  5. click OK and then click on restart.
  6. try to play games and check.

  See the link below for more details:
   
  http://support.Microsoft.com/kb/929135

  Step 2:
   
  Try to restore your computer to a time where it was working fine.

  It uses system restore to return your system files and settings to an earlier point in time, without affecting personal files, the restore points.
   
  For more information such as how to perform a system restore, you can follow the link below:

  http://windowshelp.Microsoft.com/Windows/en-us/help/517d3b8e-3379-46C1-B479-05b30d6fb3f01033.mspx#EI

  Step 3:

  Try to reduce the hardware acceleration on your computer and check.

  To reduce the hardware acceleration on your computer, perform the following steps:

  Click Start in the lower left corner of Windows Vista.

  Click Control Panel, click appearance and personalization, click personalization, click display settings and then click Advanced settings.

  Click the Troubleshooting tab, and then click on change settings.

  Note: The settings will be disabled if the graphics card driver does not support disabling hardware acceleration.

  Move the hardware acceleration slider to reduce it. It is the basis of acceleration.

  Kind regards

  Savan - Microsoft technical support.