Problem restoring from backup files

Because I had to reformat, I tried for days restore files from backups. Backups are on a removable hard drive, I have: who is connected to my computer, and I can see the files by right-clicking on the folder.

So I go to the center of backup and restore, click on restore files and get the message, "There is no backup on this computer." (Even though I know there are).
If I click on advanced restore and restore files from another computer and check files from a backup made on a different computer. I'm sailing on the 'I' in the car. In the Date and time column, he later shows several backups, but in the other column, it says: "backup location is not available."
How can I get the program to recognize that the "I" drive is, in fact, connected to the computer?

I gave up and called the neighborhood guru. He discovered that it is possible, by searching the backup files, to copy the selected files directly in the records desired on the main drive, without going through the restore function. I don't know why it works like this, but I get back my files. Thank you for all the time spent on my problem.

Tags: Windows

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