Problem WIFI 9700 blackBerry Smartphones

Similar Questions

• Problem of rebootting blackBerry Smartphones

  What's the solution when a show phone as this (UncaughtException:java.lang.NoClassDefFoundError) cos it make the phone slow during the restart and my card, twitter can't b found and some applications do not work.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Problem with attachments blackBerry Smartphones (PDF format)

  Hi all I need your help.

  I bought a new BB Curve 9360 and transferred the datas of an old BB using Desktop Manager

  I have two strange (for me problems):

  -If I try to open an attachment (especially PDFs) I get an error "application already sent. Send again? »

  -new electronic mail messages is displayed in all of the envelope only and non-envelope @domain.it

  Bye and soon of the Italy, Bruno

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Problem in BBM blackBerry Smartphones - I do not have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel

  I don't have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel. Help, please!

  Thank you!

  Then you can try upgrading the BBM to the latest version available for your device?

  Make that first make a local backup of your BBM contacts, after backup, delete or uninstall any existing version of your BlackBerry. On your home screen, go to Options > Advance Options > application > BlackBerry Messenger > delete BlackBerry Messenger of this list (highlight BBM press on the menu key and select delete)

  KB10040 : How to view or delete the application installed on a blackberry smartphone 

  Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait a min, then reinsert back.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your device.

  _______________________________________________

  Please note :

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 : How to back up and restore the BlackBerry Messenger contacts list

• Problem with the blackBerry Smartphones SMS Inbox

  I had problems with my Blackberry Torch 9860 sms Inbox.  The time and date that are on my phone are correct, but when I go to my sms Inbox, the date is showing that "May 22, 2043" and each message arrives at "12:08" no matter what time it really is.

  This is an easy fix?

  Thank you!

  I ended up remove all the messages of this 'day', so he would not appear in the Inbox and now when I send or receive that he puts the messages in the right time.

  I have nothing else it seemed to have settled himself.

• Problems sync outlook blackBerry Smartphones and blackberry Pearl 8110

  I have a similar problem with my Blackberry Pearl 8110, Desktop Manager 5.01 and Outlook 2003 SP3.

  When I try to synchronize my contacts from my Blackberry to Outlook, the process gets thru 'Read in the device address book' 90 and 90 files without problem.  It starts the process following "Treatment Device Address Book" and gets 86 90 files and stops and a pop error message window: [title bar] Intellisync. It has a red circle with 'X' white and says "Unable to read data from application." with an ok button.

  I uninstalled Desktop Manager 5.01 twice, deleted the folder Intellisync following "KB11703" with no luck.

  In the Intellisync [C:\Documents and Settings\\Application Data\Research in Motion\BlackBerry\Intellisync] folder I found this file: PtTrace.log (see below):

  Tue Dec 08 22:10:40 2009 - Intellisync Log file.

  {22:10:40.593: create an empty table C:\DOCUME~1\SonicXP\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}. CFG\TABLES. ITB a.\startup.cpp line 500
  {22:10:40.609: empty table file C:\DOCUME~1\SonicXP\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}. CFG\TABLES. ITB a.\startup.cpp line 519
  {22:10:42.656: create an empty table C:\DOCUME~1\SonicXP\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{C0116ED9-D020-4BF3-A38E-08A5B02C2528}. CFG\TABLES. ITB a.\startup.cpp line 500
  Tue Dec 08 22:10:44 2009: error 0 x 83110005.-2096037883.0 a.\syncconfigmanager.cpp line 1137
  Tue Dec 08 22:10:45 2009: error could not load CXLServer1.dll in the product directory... 4005.\callback.cpp line 3610
  22:11:07.343:
  22:11:07.343: start Session ILX, Source = Microsoft Outlook, target device =
  22:11:07.359:
  22:11:07.359: from Standard synchronization
  22:11:07.406: Phase = 10, user = XXXXXXXX: reading data from the device address book
  Tue Dec 08 22:11:18 2009: error could not retrieve the field on the device.4238 to the RIM: DeviceIConnector.cpp line 780
  Tue Dec 08 22:11:18 2009: error 4018.4018 to la.\sdk_data.cpp line 2494
  Tue Dec 08 22:11:18 2009: error 4018.0 on line 208 de.\cilfield.cpp
  Tue Dec 08 22:11:18 2009: Birthday.4018.0 error at line 463 la.\cilrec.cpp
  Tue Dec 08 22:11:18 2009: error 4018.0 to la.\ciltrans.cpp line 589
  Tue Dec 08 22:11:18 2009: error 4018.4018 a.\ilx_sdk.cpp line 256
  22:11:18.625: translation unit status: user = XXXXXXXX, rc = 74, Phase = 10, TrErr = 4018, SysErr = 0 to the 596 ligne.\xlatev3.cpp
  22:11:18.640:
  22:11:18.640: end of Session ILX, time = 11,000 seconds

  Don't know what to do, I hope I don't have to do a factory reset on my phone.  ANY HELP WOULD BE GREATLY APPERICATED! Thank you!

  Anthony

  [It was an original message on 03/03/2009 and I still have the same described problem above.] sdgardne replied to my post:

  Try the steps in this KB:

  • KB02048 "Unable to read application data" error when configuring or synchronization of data from the organizer with BlackBerry Desktop Manager

  Honestly, it sounds like a bad record... If you can refine what folder and delete it, maybe then things move on.

  But the KB02048 is therefore more accessible because RIM has either deleted from the Knowledge Base or?

  Help! I STILL NEED HELP WITH THE QUESTION, I WAS NOT ABLE TO SYNC MY CONTACTS FOR OVER A YEAR NOW!

  I couldn't find a solution for this, ANYWHERE so I just decided to fix this problem just upgrade to the new version of the BlackBerry Desktop version 6.0.0.40 software. And now, ALL my contacts synchronize with a problem.

  Also from the beginning of this problem and now I have also improved my Outlook 2003 to 2007 and then to 2010.

  So I do not know if the combo of doing all this software update fixed the issue of the contact crupt but its market not now and that's what I need.

• Problem with number blackBerry Smartphones

  Hi all

  A few days ago, I had my cell phone number changed because I had malicious calls from unknown numbers ect. But my old number still shows upwards in line 1 when I discover call logs and it also appears when I connect my BB to my computer.

  How can I change line 1?

  Hi and welcome to the forums!

  Try the steps listed in the attached article.

  Thank you

  Bifocals

  KB01889 "My number - unknown" is displayed instead of the number of the user on the BlackBerry smartphone

• Problems with unlocking blackBerry Smartphones

  Hello, I have problems with my Blackberry Storm (Verizon). I got an unlock code and followed the instructions correctly, and he said that the code has been accepted. I put in my China Mobile SIM card, and sometimes it will fit and work properly (at the top and 'edge' under the signal bars, said CHINA MOBILE), other times it won't (go see just travelling triangle and '1 X' under the signal bars). Maybe nobody knows what could be the problem? Both times he will read the same info under 'Status' and 'SIM card' in the Options on the phone.

  Thanks for any help!

  I can tell you this...

  1 X is CDMA

  and

  Edge is GSM

  If you pass (correctly or incorrectly) in both directions between the signals. IN the management of connections > Mobile network > network technology, you can choose one or the other, why not try only GSM or 1XEV for awhile and see how it locked to one or the other.

• Strange problem BIS of blackBerry Smartphones

  Hello

  I have a bb torch that has been saved to my former network uk, I got the orange uk/bis registered torch (and double checked), anyway I live in Spain and have signed a unique contract sim blackberry now. I wiped the fone, jumped out of the sim card in and let it boot. I got the message "your device is now registered with the wireless network" and the 3G is in capitals with the bb icon, but I can't use anything. And when I go in the State, he told me that I am not connected to the BIS, which is strange, I got the bb next to the signal issued. If I open the e-mail Setup Wizard, it tells me that I am not connected and request password of bes etc..

  I can't return the directories of service cos I can't connect!

  Can anyone help?

  Hello and welcome to the community!

  It is always difficult to get a BB to work on another network. I'll assume that your level voice services work very well... otherwise which may indicate you need to unlock your BB from its original support.

  It is possible that Orange is not completely unregister the BIS account. Sometimes you can run on another carrier still using your old BIS carriers for a short period... to catch up and completely remove account. In any case, it's the service books of your new provider you need.

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If your new carrier natively your model of BB, that would put the SBs downwards. (Note that, in this KB, there are several methods to ask the SBs, including talking to your carrier and making them push).

  If, however, your BB model is not supported by your operator, then they can have the ability to push the Service books on you... much only push for accurate BB models they support. If this is the case, then you'll have very delicate things to do in order to get it to work fully on that carrier... is feasible, but it is quite difficult.

  So I suggest, you make the foregoing and keep working with your new carrier to try to get this resolved. You'll have to maybe talk to Orange once again just to be sure... you new carrier should know very soon... a BB PIN can have that one in the world, your new carrier BIS account would be impossible to create a BIS for your PIN account if Orange didn't him has not fully released. You may also need them (your carriers) to climb ABOARD for formal support from there.

  Good luck!

• Problems of new blackBerry Smartphones...

  Hi again.  I am having some problems with my Blackberry of replacement.  It seems that the only thing I can get are texts and phone calls.  My three e-mail accounts do not seem to receive anything.  I even did a test by sending an e-mail to me and it has not sent.  any ideas?

  Nevermind! I solved this myself, haha.  I went to my carriers BIS site and discovered that my old PIN was again activated on my settings.  I just had to move the esn and PIN for new phone and im good to go.

• Problems with WIFI with the Bold 9700 blackBerry Smartphones

  My daughter recently bought a Bold 9700 and has problems with the help of the feature wi - fi.

  It seems to connect OK to our wireless router, but the performance is pathetic & often give up entirely. It's so bad, she renounced the use of a wi - fi connection and must now connect via 3G. Obviously it's costs downlaods, plan and money, then I'll try to trouble shoot why wi - fi works so bad.

  I ran the diagostics wi - fi and connection details are below. However I do not know how to interpret it and what other things to check. The report of wi - fi and other details on the phone & rtouter that we use is below. BTW all of our other wireless devices work correctly through the router.

  I hope someone can help.

  Thank you

  Dog_Breath

  Wireless diagnostic report

  Security type: pre-shared Key (PSK)
  Signal level:-53 dBm
  Data connection speed: 54 Mbps
  Status: Acquired network

  Modem

  Billion 7404

  Handset

  BlackBerry® 9700
  Smartphone (3G, Wi - Fi)
  V5.0.0.743 (Bundle 1254, platform 5.1.0.165)
  3G bands 1,4,8
  The kernel v3.8.5.85 encryption
  Brand version: 1.0.70.695I
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 2.7.0.84

  Thank you all.

  It took a while, but I finally managed to update to OS 6 and wifi is now humming along nicely. I was getting a lot faster than forward speed.

  Certainly looks like my version of the OS 5 was the problem.

• Problem with Wifi of blackBerry Smartphones

  There is a problem with the wifi on my 8520 because whenever I'm on wifi I have to turn on the data service and use my credit. My friends who have a blackberry say they do not have to activate the data service

  Please help someone

  Kelly

  When you connect to WiFi, you see the symbol blackberry as the image I linked above?  If so and it still does not work, you will need to take it to the store.  You should not disable your data service either.  With the symbol next to WiFi, it's that the connection of the device is using ge on the web, etc.

• Problem with restore wiped 9700 blackBerry Smartphones

  I have a 9700 "BOLD" giving me connection problems so I thought to change the operating system on the phone. I installed proceeding on my curve 9300 7 times, and he was free of any problems. I tried to do the same thing with my bold 9700 and I wiped it until I start. I tried to install 6.0.0.241, a 6.0.0.666 of Vodafone, but the application loader gave the following message: "the blackberry Desktop software doesn't have a blackberry device software for the device you have connected to the computer. Contact your mobile service provider or system administrator. "I tried to delete the vendor.xml file but it says the same thing. I tried to use the Desktop Manager, but he says no update available. Then, I decided to downgrade it to version 6.6.0.195 A6.0.0.526, but the same error given application loader. So basically am stuck, the application loader does not load the OS on my device. I found an online forum where I was advised to find a BONE for my carrier, but unfortunately, there is nothing available at Airtel or MTN Zambia. Please advise me on what to do.

  Hi chikwa

  Welcome to the Forums of the BlackBerry Support

  Most often when you perform a manual updrade, the charger does not just because of any PROVIDER. File XML in our PC. It was important to ensure than any SUPPLIER. XML is left undone, on your Pc change your records option to show the hidden files/folders and search again that there may be 2 or 3 SELLER. XML files also remove or uninstall any other BlackBerry Device Software is from your PC.

  Make sure that you use the latest BlackBerry Desktop Software, or download it from BlackBerry desktop softwarehere.

  So please check these things again.

• Problem connecting Wifi HELP blackBerry Smartphones

  I just bought my blackberry "BOLD" 2 weeks ago, I've not always been able to use my wifi. It says that I'm connected, she named my connection next to the claimant but the wifi icon remains Gray and there is no checkmark beside the Tower wifi on the thing. When I go to the borwser this message always says "unable to connect to he internet, please try again." If the problem persists contact your service provieder. One of the reasons why I bought this phone was because of the wifi and now I can't even use it. It would be great if someone could let me know how to solve the probelem

  Help, please

  Thanks in advance

  Hello

  I have a "BOLD" myself and WiFi may tend to be very tempremental but the best thing would be to try a hard reset on the device, but make sure that you back up all your information on the device on your computer before you do. Then go to Options > Security Options > General settings > "Button Blackberry" Menu and "wipe Handheld".

  That seems to work for mine, even if it is a bit tempremental but if that doesn't fix it then I say back to the store and exchange it.

  JD

• Problem with my Bold 9700 blackBerry Smartphones

  Friday my Bold 9700 I had for about 3 months now started rebooting on its own. Roughly 50% of progression in the activity bar, it could happen again. After over an hour of this, I tried to sync to Desktop Manager. I received a message that my operating system has been corrupted and followed the instructions given on the Desktop Manager to reload the software. After that was finished, my BB works normally with the following exceptions:

  1. I don't have have a separate icon to test SMS messages and cannot find a way to create it.

  2. I don't have have an icon for BB Messenger and can't find it in any folder.

  3 the Brick Breaker game icon disappeared. (not that this is a serious problem, but I liked to kill time with this game.)

  If anyone can give me any advice on these issues, I would appreciate it.

  Tom

  2. use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install again the Messenger application.

  After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.

  3. go in c:\program files\common search in motion\apploader\ and double-click on "Loader.exe."

  Navigate applications listed and CHECK the Brickbreaker module to load. Following the other guests to complete.