Problem with Creative Cloud Desktop on MAC

Similar Questions

• Problems with Creative Cloud Desktop on the migration of the old MacbookPro to new MacbookPro

  It is not a question but more my recent experiences with migrating from an old (mid-2010 MacbookPro 17 ") to a new MacbookPro (mid-2015) and the consequences regarding the CC Apps.

  I didn't know that he would have problems with creative cloud during the migration process (or I don't think there should be), but clearly there is something about how Adobe Connect all of the CC following your computer as part of the license agreement which means that you cannot migrate right and it will be honky dory (that's Aussie for you beauty or top notch or large if you) prefer) just like any other piece of software on my laptop that comes with a software "KEY" to the license.  Every other piece of software migrated perfectly and works perfectly without having to reenter the KEYS so he beat me that Adobe makes it so damned awkward... but anyway... it is what it is.  The fact that the license agreement allows you to have the software installed on 2 machines is another reason it intrigues me that you cannot migrate seamlessly.

  What alerted me on an issue after that migration was that Desktop CC crashed suddenly on a cold start.  So I looked at these forums and found a thread that explains how to remove Desktop CC and reinstall.  It worked but later in the day after a reboot it CC Desktop crashed again.  Put it back, once again failed.  Discovered that the preferences Office CC file has not been deleted by the CC Office uninstall App manually deleted, empty the trash, rebooted, reinstalled and it worked.  Next reboot, it crashed it again.  What the...

  Now I'm about to throw the laptop out the window, but it became clear that I had to remove every single application under the CC and then clearing debris NOT removed by uninstall of applications. It became a nightmare after nearly 6 hours of effort.

  From 23:00 last night I gave her one last shot.  Uninstalling, cleaning of CC tool, kill everything, throw it in the trash, reboot and reinstall.  Sam with my fingers crossed and poof, it just.  Winner winner chicken dinner.  Click on install both applications LI and PS, then set the computer laptop do not sleep and stop at the bed.  In the morning, she did, and after a reboot, everything is good.  SO FAR.

  Hope this might help someone else who is having similar levels of grief.

  Chris

  Thank you John, but I already figured that out as you would have assumed my post.  Also, I've marked as supposed message answer because I've sung on the first sentence was that it was more a comment for the benefit of others who experience the same issue.  Not sure how it has changed state is an unanswered question.

• Problem with Creative Cloud Desktop app for Windows 8.1 update

  Hi, I have updated my desktop and laptop to Windows 8.1 over the last day and have noticed a problem with the Cloud Desktop creative application.

  Some menu items when I right click on either the CC system tray icon, or click the menu settings in the interface of the application itself does not show.  I've included a screenshot of the problem.

  I tried to uninstall and reinstall the desktop application, but it did not work.  Any ideas?

  

  If you update to the current version of the creative cloud desktop application should allow you to solve this difficulty.  For more information, see creative cloud desktop has lack of text of point 8.1 of Windows - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.

• I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, in the apps tab there is no error code o

  I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, on the applications tab there is no code error only saying download error out area allowing you to charge applications call does not work... any suggestions?

  Hi James,

  Please follow the article: CC help | Download error in the applications tab of Creative Cloud Desktop Application to get this fixed number.

  Please let us know any questions.

  Thank you

  Yann Arora

• Problems with creative cloud

  I have a Lenovo Windows 10 PC and have encountered some problems with creative cloud recently.

  More important, I'm currently unable to open one of the applications. My membership is up to date when I check on the website of Adobe, but I ran into a problem where some kind of loop connection is produced, never allowing me to open an application. I used alternatives at the same time, hoping that it was a software bug. But recently, I'm only invited to use a trial version of the software and never reach the login screen after that trial is in place, as it is in a loop 'Validation of software '.

  I have many problems with the Pro premier in recent months as well, but this is probably not the forum for these questions. I appreciate any direction or help get the apps don't works for me even once, I'm a bit sick of the use of Pixlr free when I paid for Photoshop.

  Must what information I provide?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I have a real problem with creative cloud.

  I have a real problem with creative cloud. I bought two plan of creative photography of cloud. Then I downloaded Lightroom, but then I saw the button with the marker 'buy', what is it? I need to buy it again? Please, help me!

  You only need one subscription

  To cancel a see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link cat from Monday to Friday

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  Your subscription to cloud shows correctly on your account page?
  If you have more than one email, you will be sure that you use the right Adobe ID?
  https://www.adobe.com/account.html for subscriptions on your page from Adobe
  .
  If Yes
  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
  .
  If no
  This is an open forum, Adobe support... you need Adobe personnel to help
  Adobe contact information - http://helpx.adobe.com/contact.html
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  -Select your product and what you need help with
  -Click on the blue box "still need help? Contact us. "

• problem with creative cloud of emergency!

  Hey I have a problem with creative cloud, I can go on it, but the apps tab is plow me download error download creative cloud so I download, but this does not make any meeting, because the app it self is plow me to download free whaaa? so I search things on OOBE & update of the application support stuff online, but nothing seems to work when I try this stuff it changes to a blue spinning download error loading thing can do everything a please help me I want to download after effects its really important and it seems that the only way is to throw away the creative cloud!

  Mac https://forums.adobe.com/message/5470608 spinning wheel

  -Similar to Windows https://forums.adobe.com/message/5853430

• Hola, tengo mi Suscripcion a problem with Creative Cloud, al momento los programas use sale me el message of Quebec tengo version prueba puedo hacer para el problema delivery

  Hola, tengo mi Suscripcion a problem with Creative Cloud, al momento los programas use sale me el message of Quebec tengo version prueba puedo hacer para el problema delivery

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Creative Cloud Desktop for Mac

  Download for Creative Cloud Desktop for Mac error. Error message is. Error starting creative cloud. Ed. cookies cannot do cookies folder: permission denied (error 13) of the suggestions?

  Hi MistyTom,

  13 error looks like a permission problem.

  Please, try to login as user root and install Adobe Creative cloud under this account.

  You can find details on how to log in as root on OS X Lion mountain:

  Enable and disable the root user - http://support.apple.com/kb/PH11331

  In addition, please refer to the next question 13 error forum thread.

  http://forums.Adobe.com/message/5628798#5628798

  Kind regards

  Sumit Singh

• Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to Inte

  Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina

  Hi Nina,

  This link might help: cloud creative activation and troubleshooting of sign-in

  Kind regards

  Sheena

• Huge problems with creative cloud, it breaks down twice a day and we have lost a very important folder.

  Huge problems with creative cloud. I have a VIP account, 5 licenses. Everyone knows the app crashing. As a result, I lost a huge document that could potentially cost the company of thousands of pounds. (Fortunately, I had a pdf) the file is now completely corrupted. So, I try to use the cloud storage if synchronization, im told is still available for me to locally to do because im saying that this feature is sindou in 'lots', even if the website of adobe says "as a member, you have the right to download and use the new features as they are released; you get the best tools immediately "." I tried to call on the phone and if the person was very helpful, little has been identified as a possible cause. The cat twice and the best advice was to sign, and then insert it again. Please help, view of the threat to become corrupt because of daily accidents of the files is completely unacceptable. What can I do?

  Hi david.leonard,

  If you have CC apps crashing please consult the KB: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html .

  You can ask to get a quick access to sync via this link: https://creative.adobe.com/earlyaccess.

  Kind regards

  Romit Sinha

• What is the problem with Creative Cloud connection update

  What is the problem with Creative Cloud connection update?  I tried 25 times to update, but it does not work? Can you please help?

  Double-click on the creative process of cloud.  which opens another window that contains a button exit.

  or, click the process (to select) > click on view > click process to quit.  This method brings up a window that contains the two resignation and force them to leave (in the case of quit smoking does not work).

• Problems with creative cloud: will not display Apps, won't uninstall anything!

  Problems with the creative cloud and iMac 27 "8 GB running Yosemite (10.10.3)
  Creative cloud does not display any apps or tabs within its interface. (see first attachment)

  I tried the update of the creative cloud app, but it doesn't matter.

  I tried to delete the file opm.db

  I tried to delete all the content of the OOBE folder,

  I have tried to uninstall creative cloud - but can't because of the dependent applications.

  I have tried to uninstall the individual CC Apps that I had installed (CC, CC2104 and CC2015) - However, it says that I need Application Manager to do.

  I tried to install Application Manager, however, I get an error of installation (see second attachment), which advises that I have 'Get Adobe Support Advisor'.
  I tried Adobe Support Advisor, only to be told by the link that the product is no longer supported.

  I also tried making a secure boot, then launch creative cloud - has always had the same results

  I zapped PRAM to see what would help - nuthin'...

  When I go to Adobe.com, it shows that I am connected. However, I get nothing in the application of the CC.

  CC Apps seem to work properly - for the most part, but I can't access CC libraries which is essential for the work I am doing now.

  Please notify.

  Thank you

  

  

  If you have not tried steps below, try it once:

  Launch the activity monitor and the force quit all associated Adobe process as well as processes such as installation, Setup, PDAPP if installation running.

  N ° 1)

  Click on the Finder and search options listed next to icon located Apple in the upper left of the screen and click on the "Go" menu button and select 'utilities '.

  (Applications > Utiliites)

  Look for a CC Adobe and Adobe Application Manager folder under utility window and trash both folders.

  Step 2)

  Trash Adobe Creative cloud folder from Applications as well.

  Step 3)

  
  

  (1) right-click on the icon in the Finder, then select the option "Go-ToFolder .

  (2) you will get a text box, type in the following command and then press the 'return '. (Don't miss ~ symbol)

  ~/Library

  (3) then navigate to Application Support > Adobe.

  Open file Adobe and trash folders named AAMUpdater and OOBE.

  Step 4)

  (1) right-click on the icon in the Finder, then select 'Go - To' folder.

  (2) you will get a text box, type in the following command and then press the 'return '.

  / Library

  (3) then navigate to Application Support > Adobe.

  Open file Adobe and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

  Step 5)

  Click on the link below and download & run the cleaning of Adobe tool:

  Select the option "Adobe Application Manager for Mac OS X 10.6" and click on ""clean Selected " ."

  http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg

  Step 6)

  Click on the link below and download Adobe Application Manager and install the same:

  http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager9.0_all.dmg

  Once installation is complete, niche is going disappear, and then open the Application folder and locate the icon to launch Adobe Application manager, double-click it and update.

  Once the update is complete. He shud launch Adobe Creative Cloud app.

  Note:

  About uninstalling Adobe creative cloud app, you can also try Uninstaller CC running:

  Uninstall the Adobe Creative Cloud desktop application

• Problem with creative cloud and El Capitan 10.11.4

  Just updated to El Capitan 10.11.4 and now creative cloud will not work (pop-up box says it may be damaged or incomplete).  When I try to download and reinstall, it stops just during installation.  What can I do about it?

  Hi bertramm63196564,

  Please try to uninstall the "Creative Cloud Desktop App" and run the "Creative Tool Cleaner Cloud".
  Then, reinstall the Desktop application.

  " Uninstall the Adobe Creative Cloud desktop application

  Kind regards

  Maurice

  
  

  This answer was helpful? Please consider marking it as 'Useful' or 'Right answer' to help future customers with the same problem. Thank you!

• I have problems with creative cloud.  5 times now, I was in the chat with Adobe and they say the problem is solved and so far it has either not been corrected or there 1 night and then I get this message again

  So to continue with my problem.  I could not open CC, or if I sound only for 1 day, then I get this problem again...

  Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged.  Please download and install a new copy of the creative from cloud

  ' http://www.Adobe.com/go/adobecreativecloudapp '.

  I was in the chat with Adobe 5 times now for hours in a row and had to re download my times apps and use my data allowance and I'm sick of it! After every time Adobe says: the problem is corrected and I will have no more problems, and that's not true.  The last time I was in the chat was last night and it reassures me, the problem has been solved once more and it worked today and tonight it's the same thing.  I am a student online and am so far behind that I have not been able to use my apps, Illustrator and Indesign as CC keeps having this problem.  I am very frustrated and I don't know what to do. If I go again being discussed, I know they will do the same thing and I am not convinced that they will never fix this problem.  They assure me this is not my computor but it is a corrupt file or something on it.  I pay a monthly subscription for the products that I can't even use

  Please, try the following steps:

  • Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
  • Reboot the computer.
  • Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop