Problem with "HP Solution Center" for HP Deskjet F2492
When I try to open the "HP Solution Center", I the fllowing message: Parsing error in thread C:\Program Files (x 86) \Hp Digital Imging\bin\hpqscloc\1033.xml.
Result: I can always copy through the keys on the HP Deskjet printer, but I can't not "analysis"
Solution?
Thank you
Hi RnRMusicMan,
Yes!
All right.
Thanks a lot for your help and have a nice weekend
Tags: HP Printers
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The digitized files disappear after that scanning with HP Solution Center update
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Two questions actually related to each other.
Please, try the following:
Make sure that the HP Solution Center is closed.
Enter C:\Program Files (x 86) \HP\Digital Imaging\bin and search for the file hpqxmlul.dll .
Move this file to a temporary folder elsewhere as your office, just to backup porpuses.
Download and save the following file to your desktop, remove it by double-clicking, a new hpqxmlul.dll file appears on your desktop.
Move this file in C:\Program Files (x 86) \HP\Digital Imaging\bin.
Today the launch of the HP Solution Center and test analysis, check any changes with the sweep for list as well.
Please let me know of any changes.
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Hi people,
I searched many threads and found some tips to remedy this, tried and had no chance.
I am running Windows 7. All updates are underway. When I bought the printer, I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center has stopped working.
Uninstalled all HP software to reinstall. I could only reinstall HP Update. I was able to load the basic print and scan drivers, but not following any software, including solutions Center. Installation stops abruptly after "install updates".
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Thank you
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Screenshot of the update section:
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I got an OfficeJet 6500.
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Hello JimTrail
After watching this on the web, it seems that you is maybe to something. From what I found, GIMP uses a lot of resources, especially true for larger images. He isn't able to handle the scanning of an image as large as 4800dpi without additional RAM or virtual memory to compensate for the RAM.
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You can also see the article below on the Tile Cache GIMP.org.
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[KB973768.log]
2.938: ================================================================================
2.938: 09/12/2011 23:24:35.062 (local)
2.938: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
2.969: impossible to activate SE_SHUTDOWN_PRIVILEGE
3.031: hotfix started with following command line: - q - z - er /ParentInfo:24420ae31ab21e47aba2083273c1a6f9
3.063: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
3,516: return value of IsMediaCenterPC = 1
3,516: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
3,516: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: Check condition for line 2 of prerequisite returned FALSE
3,641: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3,641: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.703: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3.703: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.703: Update.exe extended error code = 0xf0f4
0.047: ================================================================================
0.047: 09/12/2011 23:37:05.093 (local)
0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.047: hotfix started with following command line: - q - z - er /ParentInfo:a26bbd9947135e40bf0120f81249c59d
0.047: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: Update.exe extended error code = 0xf0f4
0.079: ================================================================================
0.079: 09/12/2011 23:42:35.062 (local)
0.079: g:\2d3e53d0171f7240a9b33c76814c\update\update.exe (version 6.3.13.0)
0.079: hotfix started with following command line:
0.079: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,141: return the value of IsMediaCenterPC = 1
0,141: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,141: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: Check condition for line 2 of prerequisite returned FALSE
0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,141: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,141: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
22.422: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
22.422: user input: OK
22.422: Update.exe extended error code = 0xf0f4
22.422: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.078: ================================================================================
0.078: 09/12/2011 23:43:08.703 (local)
0.078: g:\19f0871e5f3390545f21\update\update.exe (version 6.3.13.0)
0.078: hotfix started with following command line:
0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.125: return the value of IsMediaCenterPC = 1
0.125: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.125: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: Check condition for line 2 of prerequisite returned FALSE
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.938: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.938: user input: OK
3.938: Update.exe extended error code = 0xf0f4
3.938: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.078: ================================================================================
0.078: 09/12/2011 23:50:00.765 (local)
0.078: g:\efcac2da495c5681649bbb0931e188ab\update\update.exe (version 6.3.13.0)
0.078: hotfix started with following command line:
0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.156: return the value of IsMediaCenterPC = 1
0.156: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.156: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: Check condition for line 2 of prerequisite returned FALSE
0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.156: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.156: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
2.390: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
2.390: user input: OK
2.390: Update.exe extended error code = 0xf0f4
2.390: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.062: ================================================================================
0.062: 09/12/2011 23:53:35.078 (local)
0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.062: hotfix started with following command line: - q - z - er /ParentInfo:e1af80918c7c3647ac8bf32656674b10
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.078: return the value of IsMediaCenterPC = 1
0.078: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.078: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: Check condition for line 2 of prerequisite returned FALSE
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: Update.exe extended error code = 0xf0f4
0.062: ================================================================================
0.062: 09/12/2011 23:55:39.078 (local)
0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.062: hotfix started with following command line: - q - z - er /ParentInfo:1ab7c07acdd60748bb5cdab1da30d925
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: Update.exe extended error code = 0xf0f4
0.094: ================================================================================
0,110: 2011-12-10 00:03:56.187 (local)
0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
0,110: hotfix started with following command line: - q - z - er /ParentInfo:108421735f40f94ab5b1fa36d03364ec
0,110: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,110: return the value of IsMediaCenterPC = 1
0,110: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,110: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: Check condition for line 2 of prerequisite returned FALSE
0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: Update.exe extended error code = 0xf0f4
0.047: ================================================================================
0.047: 2011-12-10 00:15:31.765 (local)
0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.047: hotfix started with following command line: - q - z - er /ParentInfo:a836904d171d054a9105353041d24dfb
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: Update.exe extended error code = 0xf0f4
0.141: ================================================================================
0,141: 10/12/2011 11:28:16.421 (local)
0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.157: hotfix started with following command line: - q - z - er /ParentInfo:5a0a1480332b504299b1ddd3cb9afff6
0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.157: return the value of IsMediaCenterPC = 1
0.157: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: Check condition for line 2 of prerequisite returned FALSE
0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,172: Update.exe extended error code = 0xf0f4
0.250: ================================================================================
0.250: 2011-12-10 11:42:55.437 (local)
0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
0.250: hotfix started with following command line:
0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,843: return the value of IsMediaCenterPC = 1
0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: Check condition for line 2 of prerequisite returned FALSE
0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log fileThis issue is now resolved.
I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.
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