problem with obtaining security (Spy - Bot and SuperAntiSpyware) to run or install applications

I made a mistake. It was preventable, and I knew that I made the mistake, but the curiosity is sometimes too strong.

The result was once I downloaded and "installed" an update to adobe flash player (who turns out be a virus), SpyBot S & D and SuperAntiSpyware would not open their main windows.

First of all, to treat the virus, I immediately shut down the computer. I had to do a force quit. I rebooted and never even got the screen that would allow me to boot into safe mode. I forced stop again, and this time, I unplugged the computer and removed the battery (it's a laptop). I noticed that the battery indicator has continued to do is market / stop flashes a few times more before, he finally stopped.

I put the battery, plug the computer back in and started upward. This allowed me to go in safe mode, and I used that to do a restore to the last control point, which was yesterday morning. I caught the virus last night at about 17:30 or more.

Which seems to work, but I have had a recurring problem since then. When I start up I get a message about an application that need to access a protected file. I keep clicking Cancel, because the window looks like a window of Win 2000, and I've never seen this message before. The application is named A with a highlight (as opposed to a line of underscores).

In addition to this, I had to uninstall SpyBot S & D both SuperAntiSpyware because neither would open their main eindow and I would like to do a scan. I downloaded the installers again and tried to reinstall the two of them.

SpyBot installed, but I still can't get the main window to open. SupeAntiSpyware will not install. The installation program will not even start. I'm sure that all of these things are related to this virus, because I didn't have these problems before you download.

I ran Microsoft online virus and spyware last night. It has taken nearly 6 hours to complete the scan and found 7 problems, which I allowed to remove. The problem persists, because I still can't install SAS and SBS & D stil open its main window.

What can I do to fix this? This is an image of the window that asks permission to access a protected file:http://wolf3dmall.zxq.net/PNG/what.png

The virus file is contained. At first, when I double-clicked it, the file that I downloaded disappeared from my file my received files. After I got the system working again, I returned, set bookmark the pages concerned, re-uploaded the file, immediately the file zipped and deleted the file. I'm not sure who to send to find out what kind of virus it is, but he's a bad guy.

I will try to provide more information, if necessary.

PC: HP/Compaq nx9020 laptop
OS: Windows XP Professional SP3

Thank you.

"Wayne.C" wrote in the new message: * e-mail address is removed from the privacy... *

"Wayne.C" wrote in message news: Email removed for privacy...

What security software you are using (McAfee, Norton, Avast, AVG, Kaspersky, etc.)?  The provider of your AV program probably offers a facility to submit files infected for analysis.

Your computer is still infected - and the virus or other malware interferes with SuperAntiSpyware and other remedies.

Have you tried Malwarebytes?  The infection may prevent you to install and run Malwarebytes.  However, you can sometimes overcome this problem by disguising Malwarebytes, so that the virus cannot recognize the program.  You'll find a great set of instructions at http://tech.amikelive.com/node-144/tdss-trojan-and-bediddle-adware-removal-guide. Although the instructions refer to the TDSS Trojan, you can use the same procedure to remove the other infections.

You can also try a different approach, that might work. Try to connect to www.eset.com/online-scanner and perform an online scan.  If that does not work, in Mode safe mode with networking and try again.

I have AVG but it has expired. I've been unemployed for a couple of years now, and I have no money to pay for the renewal of the contract with. I used SpyBot S & D and SuperAntiSpyware as my main defense since my AVG expired. I also try to make a habit of od stay away from sites known to the virus.

It was my own stupidity, and I guess I deserve it, but I want to just fix this. I keep hope that something will change, and I'll get a job again, but so far nada. I can't really afford to lose this computer. It's been 6 years, and if he dies, I'm in a world of pain.

I will try your suggestion and I'll post here what is happening.

Thank you.

Edit: I downloaded Malwarebytes, following the instructions on the site you provided. I ran the scan in safe mode, and it has found 19 problems. Then, when I rebooted, the guest even appeared requesting permission to access a protected file. I ran the scan again in normal mode, and it found nothing.

After the restart again (the first analysis took less than an hour and a half, and the second scan took more than 3 hours), Yahoo Messenger started to run as soon as I got this stupid window again. I don't know what to think. My computer * seems * still works ok, but SpyBot S & D will not open its main window, and SuperAntiSpyware installer does not always. I will try reinstalling SpyBot again, but I am not sure that this thing is fixed.

Unfortunately, no security software cannot be never 100% effective. Even if you have up-to-date protection AV, "bad guys" can always get through.  The absence of a comprehensive antivirus program with updated definition files increases the risk of significantly.

While Spybot S & D and SuperAntiSpyware to your arsenal useful additions, they do not provide the full AV protection or resident and are totally unsuitable for primary protection.

With Spybot S & D, you must also perform a manual update at intervals of a week, followed by vaccination.  Once you have run the weekly 'vaccination', Spybot S & D uses standard Windows and the browser to block access to known malicious Web sites. However, the key word is "known." The 'search and destroy' service manual can remove some infections and the option "TeaTimer" feature provides additional protection against unauthorized to your registry changes.  However, Spybot S & D does not have a complete AV protection and cannot protect against many infections initial.

SuperAntiSpyware and Malwarebytes are tools for deletion, which are very good to eliminate infections who missed the other utilities.  Unfortunately, they cannot protect against the initial infection.

The infection of your computer interferes with SuperAntiSpyware. Try the portable version of SAS (seehttp://forums.superantispyware.com/index.php?/topic/3424-superantispyware-portable).

So, if you have not already done so, please perform an online scan, using www.eset.com/online-scanner?  You can also try the Windows Live OneCare safety scanner.  Learn tips to www.microsoft.com/security/portal/Shared/Help.aspx#infected

You must also replace the version of AVG expired subscription with adequate antivirus protection.  The free version of AVG, the free version of Avast OR Microsoft Security Essentials free program would be alternative appropriate.

Please note that you must have only one AV program reside on your computer, so it is important to eliminate all traces of your old AV program, before installing a replacement.  You will find tools to remove AVG at www.avg.com/us-en/download-tools.  If you have already used McAfee or Norton on your computer, you should also download and run these emissions removal tools.

Unfortunately, there is a risk that the infection could prevent or interfere with the installation of any other anti-virus program.  This is why I recommended a scan online, before you remove the subscription version of AVG or install a replacement antivirus software.

If you install Avast, you must perform a complete analysis standard, followed by an analysis of 'Boot', which will check your computer when you re - start in Windows.  (A Boot scan can remove infections that are hidden, after Windows starts).

I have SuperAntiSpyware and SpyBot S & D to work. I followed the same convention that I used with MalwareBytes. I've renamed South spybot and its opening. I installed SAS as sup and it worked as well. Even after using both of them, which resulted in the SAS, but not in Spybot, the window requesting the ever-present authorization, usually at the time that yahoo Messenger connects to the network.

I'll follow your suggestions. I wasn't aware that AVG has a free version. When I bought the installation I have now, it's because the only 'free' version, that I could find was a trial version that only lasted 30 days. I can't replace my anti-virus every 30 days, just because I can't pay for protection. A man who even sounds like extortion. :(

This seems to be the correct approach.  However, Malwarebytes and SuperAntiSpyware did not remove the infection, and I fear that the malware prevents the installation of updated AV protection.  I hope that you will be able to install the free version of AVG, and if so, I hope that it will remove the infection.

I recommend also to download and install a utility named 'Hijack this'-http://free.antivirus.com/hijackthis.  Run "HijackThis.exe" to generate a log file and save the log to a directory on your hard drive.  Do not try to use HijackThis to fix the infection.

At this point, you will need additional assistance which I am not qualified to provide.  However, there are a number of Web sites that are occupied by volunteer experts who can offer help step by step.

Register for a free account on www.bleepingcomputer.com and click on the Forums tab.  Forums security scroll and select the forum "Virus, Trojan, Spyware and Malware Removal Logs".  Create a new thread and view the details of your problem.  You also paste the full text to hack this journal in your inquiry.

You may need to wait a few days.  However, one of the Bleeping Computer experts will analyze the log and I hope, will be able to provide removal of the step by step instructions.

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