Problems installing update PS CS5 new Windows 7 laptop w / prior to PS. already installed

Similar Questions

• I have CS5 on Windows desktop 8.1 which I'm unable to update due to the repeated download error (no error number). I uninstalled and reinstalled CS5 but the same error occurs. I have same CS5 on Windows 7 laptop which seems to be up-to-date. What's wrong

  Issue. I have CS5 on Windows desktop 8.1 which I'm unable to update due to the repeated download error (no error number). I uninstalled and reinstalled CS5 but the same error occurs. I have same CS5 on Windows 7 laptop which seems to be up-to-date. What is the problem please?

  Hi Peter,.

  Please see the updates

  Hope that helps!

  Kind regards

  Sheena

• HP Officejet 6500 a: new Windows 10 laptop - how to get HP Officejet 6500 has installed

  I have a new Windows 10 laptop. I need to install the software for our existing HP Officejet 6500 (E710) has on the new laptop computer. What/where/how can I do this? Thank you.

  @buzz4_nt

  HP Officejet 6500 a Plus/Plus e-All-in-One special edition - complete E710s of software features and the driver

  http://ftp.HP.com/pub/softlib/software12/COL34830/MP-109384-3/OJ6500_E710n-z_1315-1.exe

  HP printer install wizard for Windows

  http://ftp.HP.com/pub/softlib/software13/COL50403/MP-150580-2/hppiw.exe

  HP Print and Scan Doctor for Windows

  http://ftp.HP.com/pub/softlib/software13/COL50849/MP-145514-4/HPPSdr.exe

  REO

• I want to activate my Acrobat 9 on a new Windows 7 laptop.  How can I do this?

  I want to activate my Acrobat 9 on a new Windows 7 laptop.  I don't want to upgrade to X or XI - I do not have the new features. How can I do this?

  Hi Treehouse1200,

  If you have the Setup program and the serial number of the product, you can install and activate it on your new machine.

  However, we recommend to use the compatible software on your machine.

  Also let me know if you get a specific error/warning message while activating the latter.

  Kind regards

  Anand

• Installation problem: other updates and security for Windows Vista (KB981852)

  In my history of update, this update shows as installation again and again "with success" since August, but he is still listed as an update to install.  This also applies to Windows Vista Service Pack 2 (kb948465), who has reportedly updated several times and still is listed as an update.

  Some info: I'm currently using Norton 360 - like Firewall and antivirus.  I also run Spyware Doc.  I was attacked last year, computer failed and I had to wipe my computer. (Assistance with this manufacturer.)  I'm not sure it solved the problem.  Since then, I have had problems with the computer running the browser to leave/run slowly, slowly, the problems to open programs.  This may be due to the loop of 'Windows update '?

  Thanks for any help.

  Hi Silk_Tea,

  First let's start with the question of the update of Windows. You can read the following article and try the steps and check whether you can solve the problem or not.

  Troubleshooting Windows Update or Microsoft Update when you are repeatedly offered an update

  http://support.Microsoft.com/kb/910339

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Pavilion g6 1202-TX: driver problems after update to 8.1 Windows

  Hello

  I've recently updated my product to 8.1 of Windows and even if I have material for a sound SRS surround, I can't find the software patches necessary to return my sound quality to its original levels of Dolby. I have already installed the IDT audio drivers available in support of the Web site forums always the his qualityy is very poor.

  In addition, after installation of the Qualcomm Atheros Wireless card driver from the support forum, my light on the adapter does not turn Orange and stays blue all the time.

  Kindly help me to solve these problems.

  Hi @Yuvraj_Gupta ,

  Welcome to the HP support community. I saw your post about the problems after the upgrade to Windows 8.1. You encounter some problems because there is no driver Windows 8.1 to your model, only Windows 7 and 8. This Driver de Audio IDT high-definition is the most recent that I can find, but I can't guarantee that it will work.

  For wireless light trying to install this Driver HP wireless button.  Once installed, you should be able to switch it off and on again.

• How to revert to the previous version. Last update makes the new windows appear less of a complete new window should appear.

  I have my system tell me when a new update is available. Happened today. I downloaded the latest update. My Firefox now sits at 38.0.1.

  I use no legs. I want a new separate window for all that I opened. Since the upgrade this morning... when I open a new window, it is fine. But when I click on something in that window when a new opens up and it doesn't seem to be an entirely new window. There is no tool bar and it doesn't seem to be a way to have displayed toolbars. So I have no control over this new window except to reduce to a minimum or nearby. That's all. It does not appear as a tab either.

  It sucks! This was?

  How to return to the previous version before upgrading this morning? Otherwise I'll have to find another application to use other than Firefox, because I don't like it at all.

  Thank you

  ksburrus

  Another solution is to modify some hidden settings related to windows dialog style. Should not you make changes to the way you use Firefox, but sometimes you need to enlarge some small pop-up windows that have been sized for a window with no toolbar displayed.

  Here are the steps:

  (1) in a new tab, type or paste Subject: config in the address bar and press ENTER. Click on the button promising to be careful.

  (2) in the search above the list box, type or paste feat and make a pause so that the list is filtered

  (3) for each preference that begins with dom.disable_window_open_feature. , if it is not 'true', double-click it to true.

  You may find that you prefer this anyway, given that sites can band is more these pop-up windows features.

• Things are "read" aloud with the update - as' Firefox new window '. How can I stop this?

  With the latest version of Firefox and the previous beta version (3.6, I think), my MacBook is 'read' all that aloud--for example, when I go to my favorites, if I go to "shopping", I mean "shopping, submenu." If I then highlight Amazon, I heard "Amazon" and so on. And he is always saying "Firefox is a new window" when I go to a different tab. Given than ever, this happened before the last beta of Firefox and continues with Firefox 4 and since I could not stop via system preferences, I guess it has something to do with the Firefox browser. Help!

  See:

  • http://guides.MacRumors.com/System_Preferences#speech (Voice) (System preferences-> speech; (fn) Cmd - F5)

• Corrupted Windows Installer on the new Windows 7 laptop

  I recently bought a new Dell Studio laptop, running Windows 7 (64-bit).  It is my first experience with this new version of Windows.  After search for and resolve a number of issues, I have still a few that I can't get rid of, and all these point to a corrupt Windows Installer (for example, when you try to install Windows Mobile Device Center, I get a dialog box saying "Windows Installer Service could not be accessed.  This can occur if Windows Installer is not installed properly.  Contact your assistance support team. ».  As is my personal laptop at home, I have no support staff).  I saw a number of detailed instructions on how to fix this in XP and Vista, but nothing specific to 7.  And when I try to find the correct file to download on the Microsoft site, all the ones I looked at seems to say that they are not compatible with my system.  Can someone tell me how to solve this problem?

  First of all, make sure you have Windows Installer installed:

  1. right click on an empty area of the taskbar, and select Task Manager.
  2. click on the Services tab in top then Services button at the bottom.
  3. see if you can find the Windows Installer service and if its started.

  .. .on mine in manual/stopped.

  If its missing or damaged for some reason, try to see if a SFC scan will fix it:

  1. click on start-> Accessories then do a right click on command prompt.
  2. Select run as administrator.
  3. type SFC/scannow
  4. a scan that will take a few minutes to complete turns on. If possible SFC will be auto-fix any problem files.

  All the answers and suggestions are provided by an enthusiastic amateur and are therefore no explicit or implicit guarantee. Basically, you use my suggestions at your own risk.

• Prirnting problem after update to 8.1 Windows

  Hi all

  I am a single user on my laptop using a HP Laserjet 1018. Just updated to 8.1 and seem to have problems similar to many others. Printer worked fine on Windows 8, but not now.  A ran printing HP and doctor Scan and the printer worked fine. I then removed the cable to the USB port on laptop, she and tried to print again. Nothing. Turning the printer off it back and tried again. Nothing. Removed from the printer, added again and new trial system. Nothing. Downloaded the latest driver from HP site and tried again. Nothing. I also made sure that the print spooler and the Notifications and Extensions are running. Still no joy. I find it hard to believe that such a widespread problem has not been examined by Microsoft, HP, or both. I guess it's possible that some printers are no longer supported under 8.1, but would love to be told if this is the case. However, it seems that many users cannot use their printers and I was just wondering when this issue will be resolved by the person who is responsible. If anyone can enlighten me, I would be very grateful.

  Thank you very much

  Bobbler

  Hello @Bobbler,

  I thank very you much for the detailed response. I'm sorry to hear that your situation has become worse after trying some of the steps I have provided you and a few extra steps of your choice.

  One thing I want to clear up is because the printers Laserjet 1018, 1020 and 1022 are all in the same series, to continue the research I found that the installer is labelled 1020. The package install itself is labeled: LJ1018_1020_1022_Full_Solution.exe . So, to finally try to remove the Laserjet 1020 that appeared in the list programs and features, you might then see the two installed copies of the Laserjet 1018 on your system. It is strange that after removing one of the entries, both seem to remove it from your computer.

  I have to start by ensuring that the Laserjet 1018 is completely removed from your computer. I think at this moment that we need to focus on getting a clean slate to work.

  Uninstall the drivers:

  Please unplug your USB cable

  1. I would like to you launch by clicking on the following link: Microsoft: the problems that programs cannot be installed or uninstalled and running the tool by selecting the "Run Now" option on the right side.
  2. This Microsoft tool will run on your computer and remove all selected software and drivers who fail to uninstall in the traditional way.
  3. Let the tool to run and when you are prompted to select Uninstall
  4. A list of programs is now complete, do scroll down and look for anything related to the Laserjet 1018, 1020 or 1022. Delete them if they appear.
  5. When the tool has finished, you can open your start screen, and type "Notepad".
  6. Click the notebook to start the program
  7. When Notepad opens, just go to 'file' and select 'Print' and take a look in the print dialog box to ensure that a Laserjet 1018, 1020, 1022 or does not appear. If they don't show, simply close the window.

  Sometimes on Windows 7, Windows 8 and Windows 8.1 printers may not appear correctly in the file devices and printers. An easy way to see if there are duplicates of your product installed is by opening Notepad and simply check the print dialog window to see if they appear in there. If everything looks fine, so there aren't any duplicates installed.

  Solve printing problems:

  1. Then I'll have you click on the following link: Microsoft: solve printer problems
  2. Once the site opens, select 'step 2' on the left side and then click on the "Printing Troubleshooter" link in the middle of the page.
  3. This tool from Microsoft will find and solve different problems on a computer that could potentially cause printing problems. It will also identify and resolve the various problems of the registry on the computer.
  4. When the tool has finished, then we are ready to install the printer.

  Install the printer:

  Note: Leave disconnected USB until prompted

  1. Please select the following link to download new drivers for your printer: HP LaserJet Full Feature Software and Driver
  2. Click Download at the top left and just start the download
  3. Once the download is complete, simply follow the instructions on the screen to reinstall your product
  4. Connect the USB cable only when prompted
  5. Once the installation is complete, try to print!

  Note: The installation should appear with an 'install' option and not a new camera 'Add' or 'repair' option. Should 'add new device' or 'repair' appear it indicates that there are still drivers and software HP hides somewhere on your computer.

  Please let me know if the tools that I have provided and reinstall it solved your problem. Fingers crossed!

• There was a problem of reset your PC - new Windows laptop, 8 problem

  Hello

  I just bought a new laptop Windows 8, but it was the demo model so I want to reset to factory settings before using it, but I keep getting the message "there was a problem of reset your PC. The refresh option works well, it is just reset that I have problems with.
  Any ideas?
  Thank you!
  I had the same problem, my new laptop dv6 HP Envy series of reset, and nothing seemed to work... I've uninstalled and reinstalled the drivers, tried setting the registry and updates, and pretty much abandoned when I came across something that finally worked.  Your mileage may vary, as seems to be to use a HP tool, but other laptops probably have similar software.
  1. first of all, go in the menu settings of Windows 8 in the bar of charms
  2. Select "General" on the left, then select "Advanced Startup" down to restart
  3. now, after the laptop starts up to the blue options screen select "Troubleshooting" and then select 'Advanced Options', then 'settings of UEFI firmware.  Reset by selecting or refreshment of the options screen always gave me the error message and it was to square.
  4. now, I get a Start Menu ASCII with several choice of function keys, including "System Recovery", which is what I chose.
  5. now I'm prompted to my keyboard, and then I get another blue screen "Choose an option" a bit different from the one in step 3, and then select "Troubleshooting", but then "Recovery Manager", and "Windows 8".
  6. I get the recovery of HPs Manager menu, when one of the options is "Minimizes Image Recovery", which restores the operating system to a State of minimal factory.  Choose this one and wait for about 45 minutes, while the installation of HP software tool does its thing.  It seems to take a little more time to reset the system in this way does it in the usual way for a reason, but you do not get near the amount of bloatware.
  I don't quite understand why this works and is not the usual way of resetting of the operating system, but I guess that something is messed up in the registry or config file, preventing Windows 8 by using some of the Tools System.  By selecting the UEFI firmware settings, however, gives us a way to launch the system from the recovery partition tools.  I'd be curious to know if anyone else gets it works, or has any idea why it works.
  In any case, I think that it's major design flaw: the possibility of calling to zero/restore the operating system should not be heavily dependent on the OS installed, because usually people want to do that once the OS itself is messed up.  In addition, the fact that you have to plow through so many menus to find the good solution is also an indicator of poor design (this criticism applies to a large part of Windows 8).
  -b.

• HP Pavilion g6 2202TX problems after update to 8.1 windows

  Hello

  Background:

  Recently, I updated my windows 8 operating system windows 8.1 (64-bit)

  2202TX assists in integrated Intel HD graphics 4000 & AMD Radeon 7670 M card (1 Gb)

  Problem:

  I noticed that my amd graphic card does not provide operating system. coz

  • in the dxdiag box I could see intel HD 4000
  • When I right click anywhere on the desktop and try to run the graphic properties, I got error that:
    "Catalyst Control Center cannot be started. Currently, there are some parameters that can be configured using Catalyst Control Center. »

  So I checked assistant HP support for an updated driver, there is not. I had also installed all windows updates.

  So I contacted HP and I have been asked to manually download drivers that are for version 8.1 of windows 2202TX.

  Then, I installed it;

  There, after I was due to problems.

  1. in the graphic section, first of all I installed driver Intel graphics high definition (HD) (sp63753), in the process, that I got following error:

  "This computer does not meet the minimum requirements for installing the software.
  which is very strange because 2202TX meets the requirement set out in req system mentioned in the driver page.

  2. then, I installed the graphics driver AMD high definition (HD) (sp59936), which has been installed successfully. but after restarting my laptop, after awhile I got following error:

  "Catalyst Control Center: the host application has stopped working."

  and I get the same error when I right click on the screen area and click graphics properties.

  3. then when I installed Qualcomm Atheros QCA9000 series Wireless LAN Driver for Microsoft Windows (sp64255), I got following error:

  "802.11 a/b/g/n wireless adapter device not found:
  The device may not be present or could have been ejected/disconnected from the system.
  abandonment of the installation, please insert the card and try Setup again"

  So I run the Device Manager, and the driver for the network card "Ralink RT3290 802.11 bgn Wi - Fi adapter ' proved to work correctly.  and also the rest of them in that tree.

  In addition,

  4. "HP support assistant has stopped working" error if I try to open the same.

  5. when it is run: dxdiag, I am following error:

  "DxDiag has detected that there could be problem accessing Direct3D the last time this program was used.             You want to bypass Direct3D this time? »

  Yes: I have not tried that!

  No.: programs stopped working and closes.

  6. when I right click any where on the desktop there is no user interface for Intel HD 4000 option, now it disappeared after the installation of the AMD graphics driver, where can I get the intel HD 4000 UI application?

  Things I'm still trying:

   

  Should I install this driver from amd's official website:

  Check driver tool AMD Mobility Radeon™

  http://support.AMD.com/en-us/download/mobile?OS=Windows%208.1%20-%2064

  &

  This

  AMD Catalyst™ 13.11 Beta Driver for Windows

  http://support.AMD.com/en-us/KB-articles/pages/latest-catalyst-Windows-Beta.aspx

  In short:

  problems with the graphics drivers and Catalyst Control Center

  Problems with HP support assistant

  Problems with atheros drivers qualcomm...

  Please help me to resolve these issues.

  Hey NiksDroid,

  At this point the steps above should have solved the problem. Before installing the following drivers, please make a backup of your system, files and images. That way if something happens to the computer you won't lose any of your items.

  Thank you very much for the information and images. My suggestion would be to first update your Chipset drivers.
  Driver and Intel Chipset Installation utility
  Intel Management Engine Interface (MEI) driver
  After installation, restart your computer.

  Then the next step would be to update the graphics drivers. Make sure that you first install the Intel driver and restart your computer before you install the AMD driver.
  High definition (HD) of Intel Graphics Driver
  AMD graphics driver high definition (HD)
  Please restart your computer once more, after completing the installation of AMD.

  Please let me know the results of the update, thanks.

• Problem with update of security for Windows XP (KB973768)

  My system is Windows XP Media Center Edition version 2002 with SP3 and I've had problems with KB973768 for awhile now and I've done everything. I used the "MS Fix it" software and it wasn't able to do anything. I tried to install it manually and I get this message whenever I try "Setup has encountered an error: Setup cannot continue because one or more prerequisites necessary for the installation of KB973768 failed.» For more details, check the c:\windows\KB973768.log log file'

  Reading the newspaper, it seems that it has something to do with Media Center, whom I have problems with ehshell.exe, in addition to this, but do not know whether or not it relates. Anyway here is the link to the post here I asked who submit click here

  I'll be very grateful if this problems can be solved.

  The newspaper reads:

  [KB973768.log]
  2.938: ================================================================================
  2.938: 09/12/2011 23:24:35.062 (local)
  2.938: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
  2.969: impossible to activate SE_SHUTDOWN_PRIVILEGE
  3.031: hotfix started with following command line: - q - z - er /ParentInfo:24420ae31ab21e47aba2083273c1a6f9
  3.063: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  3,516: return value of IsMediaCenterPC = 1
  3,516: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  3,516: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  3.531: Check condition for line 2 of prerequisite returned FALSE
  3,641: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  3,641: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  3.703: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  3.703: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  3.703: Update.exe extended error code = 0xf0f4
  0.047: ================================================================================
  0.047: 09/12/2011 23:37:05.093 (local)
  0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
  0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
  0.047: hotfix started with following command line: - q - z - er /ParentInfo:a26bbd9947135e40bf0120f81249c59d
  0.047: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0.062: return the value of IsMediaCenterPC = 1
  0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: Check condition for line 2 of prerequisite returned FALSE
  0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.062: Update.exe extended error code = 0xf0f4
  0.079: ================================================================================
  0.079: 09/12/2011 23:42:35.062 (local)
  0.079: g:\2d3e53d0171f7240a9b33c76814c\update\update.exe (version 6.3.13.0)
  0.079: hotfix started with following command line:
  0.079: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0,141: return the value of IsMediaCenterPC = 1
  0,141: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0,141: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,141: Check condition for line 2 of prerequisite returned FALSE
  0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0,141: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0,141: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  22.422: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  22.422: user input: OK
  22.422: Update.exe extended error code = 0xf0f4
  22.422: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
  0.078: ================================================================================
  0.078: 09/12/2011 23:43:08.703 (local)
  0.078: g:\19f0871e5f3390545f21\update\update.exe (version 6.3.13.0)
  0.078: hotfix started with following command line:
  0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0.125: return the value of IsMediaCenterPC = 1
  0.125: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0.125: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.125: Check condition for line 2 of prerequisite returned FALSE
  0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.125: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  3.938: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  3.938: user input: OK
  3.938: Update.exe extended error code = 0xf0f4
  3.938: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
  0.078: ================================================================================
  0.078: 09/12/2011 23:50:00.765 (local)
  0.078: g:\efcac2da495c5681649bbb0931e188ab\update\update.exe (version 6.3.13.0)
  0.078: hotfix started with following command line:
  0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0.156: return the value of IsMediaCenterPC = 1
  0.156: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0.156: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.156: Check condition for line 2 of prerequisite returned FALSE
  0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.156: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.156: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  2.390: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  2.390: user input: OK
  2.390: Update.exe extended error code = 0xf0f4
  2.390: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
  0.062: ================================================================================
  0.062: 09/12/2011 23:53:35.078 (local)
  0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
  0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
  0.062: hotfix started with following command line: - q - z - er /ParentInfo:e1af80918c7c3647ac8bf32656674b10
  0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0.078: return the value of IsMediaCenterPC = 1
  0.078: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0.078: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.078: Check condition for line 2 of prerequisite returned FALSE
  0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.078: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.078: Update.exe extended error code = 0xf0f4
  0.062: ================================================================================
  0.062: 09/12/2011 23:55:39.078 (local)
  0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
  0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
  0.062: hotfix started with following command line: - q - z - er /ParentInfo:1ab7c07acdd60748bb5cdab1da30d925
  0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0.062: return the value of IsMediaCenterPC = 1
  0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: Check condition for line 2 of prerequisite returned FALSE
  0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.078: Update.exe extended error code = 0xf0f4
  0.094: ================================================================================
  0,110: 2011-12-10 00:03:56.187 (local)
  0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
  0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
  0,110: hotfix started with following command line: - q - z - er /ParentInfo:108421735f40f94ab5b1fa36d03364ec
  0,110: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0,110: return the value of IsMediaCenterPC = 1
  0,110: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0,110: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,110: Check condition for line 2 of prerequisite returned FALSE
  0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.125: Update.exe extended error code = 0xf0f4
  0.047: ================================================================================
  0.047: 2011-12-10 00:15:31.765 (local)
  0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
  0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
  0.047: hotfix started with following command line: - q - z - er /ParentInfo:a836904d171d054a9105353041d24dfb
  0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0.062: return the value of IsMediaCenterPC = 1
  0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.062: Check condition for line 2 of prerequisite returned FALSE
  0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.062: Update.exe extended error code = 0xf0f4
  0.141: ================================================================================
  0,141: 10/12/2011 11:28:16.421 (local)
  0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
  0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
  0.157: hotfix started with following command line: - q - z - er /ParentInfo:5a0a1480332b504299b1ddd3cb9afff6
  0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0.157: return the value of IsMediaCenterPC = 1
  0.157: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0.157: Check condition for line 2 of prerequisite returned FALSE
  0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0,172: Update.exe extended error code = 0xf0f4
  0.250: ================================================================================
  0.250: 2011-12-10 11:42:55.437 (local)
  0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
  0.250: hotfix started with following command line:
  0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  0,843: return the value of IsMediaCenterPC = 1
  0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
  0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
  0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
  0,843: Check condition for line 2 of prerequisite returned FALSE
  0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
  0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file

  This issue is now resolved.

  I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.

• HP Envy M6 64 bit problems after update to 8.1 windows

  Last night I updated to windows 8.1 8 and have had problems since. I have a 64 bit HP ENVY #C2L94UA # ABL m6 after update, I tried to play Devil may Cry game that worked perfectly under 8.0 and then he comes to start charging the computer turned off. I did research online and exhaustion possibilities why including the abolition of the xbox drivers and reinstall the game but nothing doesn't always turns off the computer. I then opened AMD vision, to try to adjust the settings, I noticed I was now just as 3 options of things to settle. I could just adjust power consumption on the processor dependimng on if the computer was plugged in or not. Went a whole optiuon to adjust graphix and all the things to do it graphically disappeared. Then I redownloaded the catalyst drivers and tried to reinstal. Once the computer off again. Every time I have try and update the graphics it stops. Site Web HP says that all my drivers are up to date. Then, I rebooted the computer by pressing ESC and tried to do a system refresh. He failed. All the options of wiping my computer clean and refreshing failed. I said that it lacked a partion for one of them. Even system restore will not work. It shows my Ati video card in device manager. Please help me ty

  OK I solved my problems that I did start the computer in safe mode and then I uninstalled my cards video from Device Manager. I then restarted the computer and installed the version of catalyst that was said to work with 8.1 and switchable graphics cards. I have restsrted and have more no video issues at all.

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  Recently, I moved my copy of CS5 to a new PC.  I disabled the license on the old PC and activated on the new PC.  I did the installation by using the original CD (which have been purchased directly from Adobe).  When I try to run the Update feature in the Help menu, it comes up with several required updates.  However, after downloading the updates, I get the error message "there was an error downloading this update. Quit and try again later. "I tried for 3 days now.  Any suggestions?

  Adobe - Photoshop: For Windows