Problems of desktop software and BlackBerry Smartphones Blackberry Media Sync

I bought a new laptop (windows 7 64-bit) and downloaded media sync + desktop apps from the blackberry site software, after installation I plugged my blackberry and he asked me my device password which I entered (or so I thought) and it turns out that the password is incorrect, even if it's the only one I use to unlock when my phone is password lock!

So, my phone resets and then restarted but decided to restart with a wiping bar instead of the loading... bar so I have no contacts/bbm contacts and all the stuff stored on the device has been cleared...

Y at - it anyway re proceed as he had some important information before wiping randomly...

Thank you

Hi and welcome to the Forums!

You have stumbled into one of the most delicate things BBS. For security, you can assign a device lock password which, if your BB is lost or stolen, will take care of wiping the BB correctly clean once someone fails to enter the password too many times. This password is also, as you have learned, required when you attached to the PC.

The thing that happened is that the password you typed on the PC keyboard was not him you have assigned to the lock of BB. Even if you thought that you type the right keys, you weren't. The BB keyboard is so small that each key has to do a lot of different functions, and they change according to different control keys (alt, caps, etc.). Therefore, when you created the password on the BB, you thought that you type one thing when you were actually typing something completely different. When you attached to the computer, that you have entered the same thing that you thought that always typing you on the keyboard of BB... but this was not correct, as the PC keyboard and the BB keyboard are different. After that you have not 10 times, he dutifully wipe it all away from your personal data (this thing of security measure). One thing that you could have done, before reaching the 10th test was to untether, then enter the password on the BB keyboard - which would have reset the counter to zero (this is the same counter regardless of the method of entry).

So, when you then create a password, pay special attention to the real characters that are sent when you do so... you'll be surprised by what the real character is. You should get a moment to see each character in the clear before it turns into a *.

Now the sad part - there is no way to "undo" what happened. If that were possible, then this security measure wouldn't be worth much. Where you are now is to "start over". But at least now you have learned (the very hard, I admit it) one of the difficult things to own a BB.

Good luck!

Tags: BlackBerry Smartphones

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