Problems when printing with USB or wireless - offline message

Hello world

I use a HP ENVY 4500 with a laptop Acer Aspire laptop and a desktop computer HP Pavilion 500, both with an Intel i7 and Windows 8.1. Initially, I configured the printer to work with both PCs wireless. The wireless network is provided by the modem of my provider (Telenet), so it is not very strong I increased it with Devolo powerline adapters. Print is fine, only when I want to print more pages then 3 print job is stopped in the middle of page 4. I get a message that the printer could not print the document, and the page comes out half print. I connected my printer with a USB cable and configured to work with USB, but also wireless. But that Don t always works, today, I tried to print a document from Mozilla Firefox and it would not start. The printer can be used on both sides without choosing the connection?  Also I get the message that the printer is offline and cannot print the document, even if it's actually printing.

When I open the doctor print & scanning everything seems to be ok wth the printer, no defects are detected. Wrong me?

Hello @DenOuwe and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you run into connectivity errors.  I would like to help.

I would recommend using this thread on missing/partial prints & printer offline on Windows 8/8.1. by @JERENDS

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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