ProBook 455 G1: "Osoitin ei kelpaa" error ("invalid pointer") shown in trying to open a session

Hello

I'm computer fixing of my mother-in-law. The problem is the following: once installed it updates and phone rebooted it couldn't connect because the screen started to Flash (i.e. turning black and then show the new login screen). I start the computer in safe mode and loaded the last restore point. However, now I am unable to connect because once I selected (only one available) account in the login screen is shown a different login screen. "Another user" text ("Korean kayttaja" in Finnish) is on the logo and message 'check' password ("Tarkista salasana" in Finnish) under him. Below are the fields id and user password. ID field is prepopulated with his user name. After I typed his password a "invalid pointer" error ("Osoitin ei kelpaa" in Finnish) is shown.  Therefore, I can only connect in safe mode.

I checked the most recent restore points and seems that there are a lot of updates until the original flashing problem has occurred. I tried to restore but restore points not chance.

5.9.2015 09:36 «Microsoft Visual C++ 2012 11.0.51106 Redistributable (x 64)»

5.9.2015 09:36 "Microsoft Visual C++ Redistributable (x 86) 11.0.51106 2012"

5.9.2015 09:24 "HPSF app updated"

5.9.2015 09:19 "HPSF app updated"

5.9.2015 09:18 "HPSF app updated"

4.9.2015 21:48 "HPSF app updated"

Do you know how I can fix the problem so that it can connect normally? Ask if you need more information. I would appreciate if someone could help it!

I found this solution while Googling autour:

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-Security/Windows-7-logon-issue-with-message-invalid-pointer/7ff7277f-D940-4761-9268-3115c424159c

' 1) safe boot mode.

(2) run MSConfig

(3) select the Diagnostic startup option on the general tab

restarting...

you will get a "generic" windows login screen and be able to get your desktop... but almost all the services will be disabled and stopped, so will not work

(4) open Services.msc, find and double-click the Windows Installer, manual exchange service and run...

(this will allow you to uninstall programs)

(5) Control Panel, programs and features

(6) uninstall the HP software: file sanitizer, drive encryption, Manager access of devices and finally Client Security Manager (it is the security that must be uninstalled, but others must be removed first) - I chose the option "do not save stored configurations" (because I believe this is what is actually prescription foo ("pointers" between user names) passwords and settings stored fingerprints database)).

(7) MSConfig again, change the Normal start".

(EDITED ON10.9.2015. Thanks rcoffey69 for the tip!)

If you cannot remove the Manager of HP devices access to step 6:

7) go to control panel > remove programs and instead of delete access Device Manager, choose 'repair '.

(8) restart and go into safe mode.

(9) run MSConfig and change Normal startup, restart.

(10) connection to normal mode and now you should be able to remove the HP device access Manager, restart.

(11) remove Client Security Manager, choose 'do not save stored configurations', restart.

Now everything should work ok again.  Don't panic if you see errors when trying to log on after step 10. You should still be able to connect. In fact, you might be able to uninstall HP device manager access (+ Manager client security) right after step 7 without the need to reboot in normal mode (?) I did not try it.

-------------------------------------------------------------------------------------------------------------------------------

(Former message):

However, I can not remove the HP device access Manager because it displays an error message (translated version): "1720 error: there is a problem with the Windows Installer package." A script required for installation to complete could not be run. Contact your provider to support personal or package. Custom action script-2147023838 error UninstallDriverFromINF. Line 10. Column 2.

This is why I can't delete the client security manager that is probably causing this problem.  I tried to remove it by using Windows Installer CleanUp Utility, but it did not help. Anyone know how to get rid of HP Device Access Manager so that I can remove HP Client Manager Security? )

Tags: Notebooks

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