ProBook 650 G1: Encrypted ProBook 650 G1 boot - error of BCD

Hello

We have a Probook G1 650 encrypted with winmagic that won't start. Is imperative to save the data from the hard drive.

We also have the encryption key, but we cannot load because when the screen to load the file there is no way to locate the file.

If you put the hard drive on usb adapter we can not see, obvious, because is encrypted and so we can't change the bcd file.

Please give us a solution!

P.S. in our society, we have 30 laptops (probook 450 and 650) and with 50-60% of them we had this problem, is very frustrating, but now the user who works on this laptop has not record data on time.

Thank you

The work units, to update HP customer Security Manager and HP Drive Encryption to avoid the mistake of BCD. Back up the data before the update.

HP customer 8.3.17.2042 Rev.A Security Manager (3 December 2015) - SP74101

http://h20564.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_158015_1

Player HP encryption 8.6.16.42 Rev.A (15 June 2015) - SP71555

http://h20564.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_156274_1

For units with the BCD error, you must call the HP support team and that we owe to them correct the mistake of BCD. After complete correction, you must update these software.

Tags: Notebooks

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