Purchase does not

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• International students: country of purchase does not match Adobe ID

  I got a code of redemption of my University, but when I try to activate, I receive a message that States that the country of purchase does not match my code. I am an international student and I bought the code at the same place that I'm trying to buy now.

  Hello

  Please see student software discounts, eligibility student | Adobe

  You can also contact customer service for the same.

  Kind regards

  Sheena

• The country where the card was purchased does not match the country of your Adobe ID.

  I'm from Ecuador and I bought a card edition student and teacher in the United States, but when I want to record the code here in my computer, I got a message says: the country where the card was purchased does not match that of your Adobe ID. You can try to sign with a different ID Adobe or contact us if you need assistance. WHAT CAN I DO?

  "You can try to sign with a different ID Adobe or contact [Adobe] If you need help.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• Pokémon GO in-app purchase does not

  Hello

  Something does not work with Pokémon GO in-app purchase on our iPhones. We have a family sharing put in place for 2 iTunes accounts: woman (iPhone SE) and husband (iPhone 6s), organizer of the family. We have all two beautiful little last released (not beta) versions of iOs. All our purchases worked for centuries and that they were using the credit card of the husband (VISA). Husband bought successfully in-app stuff in Pokémon GO, but woman buying does not work, it reflects the basic errors, something like "payment could not be done." See all the steps and combinations, I've tried:

  1. Despite everything has worked in the past, we have checked that everything is configured correctly - credit card data are valid and verified and family sharing is OK. Tried to make a purchase - did not work.

  2. next, we removed the woman from family and added it, tried again once - did not work.

  3. then we removed the woman of family and tried to make a purchase with a credit card (MasterCard), card verification succeeded, but the in-app purchase did not

  4. then we entered the husband the wife apple credit card account, card verification succeeded, but the in-app purchase still does not work.

  It is very annoying and it seems now that the problem lies within the wife iTunes account, cause Pokémon works so the Bank also works... Guys do you have any idea what I might be missing? Or maybe its simply a bug and somebody has a solution for this?

  Thank you!

  Hello

  Given the steps that you have already tried, I suggest you contact iTunes Support for assistance:

  https://getsupport.Apple.com/

• Download of streets & trips purchased does not work

  I've been using streets & trips 2011 and were prompted to download 2013. I finally decided to download the demo version of 2013, requested by the pop-up. The trial has expired, I went to the Microsoft Store and purchased the downloadable version of streets & trips 2013. It took an hour (Windwos 7 64-bit) and when he was done, I installed and then tried to run. I got was the old "The Trial Version has expired. I clicked 'Next' and was prompted to enter a product code. Yes, I did. He returned as code ivalid. I went to all programs > research and found 2013, but it was still the Trial Version has expired. I bought the product, have a valid product code, but the program does not download or install and I can't run it.

  I want my money back so I can by a CD version, or a way to find and run the streets & trips 2013 I paid for. I received an email and the product code with my payment confirmation. How can I find my program downloaded and paid?

  Hello

  The Microsoft Community is a site of support of peer reviewed for Windows
  and some other products from Microsoft and has nothing to do with Microsoft
  Store or any other retailers. So you will need to contact the Microsoft Store
  direct.

  If you work with the Microsoft Store.

  Microsoft Store - sales and support
  http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Site_Contact_Us

  1 877-MA-MS-SHOP (1-877-696-7786) for the determination of your order
  status.

  Microsoft Store - orders and shipping
  http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Orders_Shipping#ms_help_topics_at6

  ==========================================

  Check with streets and trips in support of the community and Forum.

  Streets & Trips
  http://www.Microsoft.com/streets/en-us/default.aspx

  Streets & Trips - help and Support
  http://www.Microsoft.com/streets/en-us/support-and-training.aspx

  Streets and travel community
  http://www.Microsoft.com/streets/en-us/community-and-news.aspx

  Streets and travel Forum
  http://social.Microsoft.com/forums/en-us/streetsandtrips/threads

  Support for MapPoint, streets & trips and Highway
  http://support.Microsoft.com/ph/851

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• App purchases does not not in 10 Blackberry devices. The App to close brutally forces

  
  

  I'm glad to hear that. It seems that you have done the necessary changes. I looked before and found no complete example of payment in our samples on GitHub. I thought we had one, but it does not appear.

• In-app purchase does not work

  I am trying to add in app purchase features in my iOS App I use soft planet nativeExtension

  (AirInAppPurchase.ane) .while I compile, it traces 'App purchase is not supported... "

  Things that I used.

  1 adobe Flash pro CS6 (AS3).

  2 adobe AIR SDK 17.

  3 window 7.

  I properly connect nativeExtension (AirInAppPurchase.ane) in my project

  I have correctly configured my iOS app for in-app about iTunes purchase.

  " I got the native extension of freshPlanet of ' https://github.com/FreshPlanet/ANE-in-app-purchase "

  I think I made mistake in documentation...

  Things I want to know

  1. where to put my product id in my project (classs as3).

  2. What is the use of

  Capabilities.manufacturer.indexOf ('iOS') >-1. Capabilities.manufacturer.indexOf ('Android') >-1; »

  which is in InAppPurchase.as.

  3. What is the use of ExtensionContext.createExtensionContext ("com.freshplanet.AirInAppPurchase", null);

  4. What is the clear documentation for in-app for iOS - app purchase.

  Please help me... That's why I'm fighting. I couldn't go further step...

  Contact cool Earth for help with their extension.

• "Transfer purchases" does not work

  Impossible to use the function "transfer purchases" using the iTunes program independently to know if I try to do it by using the 'Sync' option when you're connected to my PC or the ' transfer of files/devices/purchase"option."

  This problem exists on my laptop AND my desktop computer.

  All other functions work correctly. All purchases appear in the "cloud."

  If the option is there in iTunes, what's wrong?

  Running IOS 9.2 on a 6 and 9.2 IOS on iPad iPhone mini 2 also running iTunes 13.2 on a machine Win - 10.

  This product ALSO running Win 7.

  Pls advise if someone has a solution!

  Thank you

  Ron

  A feature introduced with iOS 9 called thinning or slicing app app allows each device to download just the code and resources required by this device, resulting in smaller downloads and a better use of the storage on the device. Therefore the device is no longer the universal version of the application that can be installed on any device to transfer applications is no longer supported. I hope that Apple will bring some changes to how it works, but in the meantime, you can download past purchases from iTunes or activate the automatic shopping app downloads to ensure that iTunes has always the apps you want on your device. As long as you make sure that all of the apps are present and updates in iTunes before you attempt a restore there should be no loss of data. I cannot confirm, but it seems a way to recent update all data are restored and apps that are not in the library are waiting to download from the iTunes Store over Wi - Fi, in a similar way to the restoration of the iCloud way works.

  TT2

• My Xbox video content that you purchase does not work on Xbox or PC after changing regions.

  I have recently moved to the United Kingdom, however, shortly before this, I bought more than $ content $100 Xbox video (tv series). However, after the change in my area, I was horrified to discover that none of this content worked more.

  All content is available in the United Kingdom (I checked, and they are all UK programs in any case), so I expected no problems.

  My transaction history says that all this content has been purchased and I was wondering if there was some way that this problem could be solved, or maybe my Microsoft Points refunded?

  Apart from that, I also bought (while in the United Kingdom) the complete series of The Mighty Boosh. I bought this on the Xbox, but in the Xbox video PC (for Windows RT) application, a single episode appears. It works fine on the Xbox, and the only episode that appears on the PC works fine as well. I don't know if this problem is related, but if it is not, then, I'm a little disappointed by the number of serious problems with the Xbox video service (which had problems not solved with no video Xbox bought categorization of media, as well as worked fine before the update).

  Any help would be greatly appreciated.

  Hi Thomas,

  Have you checked with the Xbox support Forums about the issue?

• My purchase does not appear on my profile, even if I got the confirmation e-mail. What should I do?

  I already had an account set up to get the Lightroom trial for one of my classes.  A family member covered the year of all the apps for me as a gift, and I gave him all the information required to do so, including that my school email which I received the confirmation of purchase.  I assumed it meant I like being able to open the PIN creative cloud on my computer (Mac) and start to download the programs, but they always say 'Try' as if I did not buy them.  I looked on my profile and it wasn't that anything that is listed in my order history either.  I thought that maybe there was a delay but after reading online I don't think it is supposed to be.  I connected with the creative cloud downloaded apps on my Mac and connected, but also updated back to see if it would be updating the browser, but that did not take the case either.  I am new to adobe and know the programs for the school, better advice! Thank you.

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Lollipop in App-billing v3 Test purchase does not have Android 5.0.

  I installed developer preview Android 5.0 on Nexus 7 (2013). ( L android Developer Preview |) Android developers )

  
  In App-billing-V3 test purchase is currently working on Nexus 7 with Android 4.4.2.

  But the Android returns error,

  14:17:53.126 11-11: D/Finsky (1403): PurchaseFragment.handleError [1]: Error: PurchaseError {type = subtype 3 = 12}

  14:17:53.126 11-11: D/Finsky (1403): PurchaseFragment.fail [1]: purchase failed: PurchaseError {type = subtype 3 = 12}

  and system dialog box below.

  This version of the application is not configured for billing by Google play. See the Help Center for more information

  
  

  Another application (do not use AdobeAIR) works very well on Android L...

  All solutions?

  Hello

  Could you please try initiating the in-app purchase now? The problem has been resolved by google for their purpose. Please let us know if still have problems you.

  Thank you

  Adobe Air

• In app purchase does not even with the correct password, keeps telling me to contact support Apple, anyone else?

  CCan can't purchase of gems in the app, I get the correct password, and then it requires I answer the security questions, then he said I need to contact Apple support, even though security questions correctly answered like a password! That is what it is? TO

  Click here and ask for help from the staff of the iTunes Store. Only, they know.

  (140077)

• My purchase does not appear in the clouds Creative!

  How can I make this work? Cannot get in touch with someone for the support!

  
  Very frustrating!

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• CS6 purchase does not the

  On 12 January, I bought a copy of the CS6. It has been 2 days at the time of this post, and he said that my order is still in process. When I called Adobe customer service, I was told via automated message that Adobe can't stand this product and to consult the Web site, which, to my knowledge, has no way other than this to complain about this problem. The message when I look at my order clearly states that enforcement must deal with in 24 hours, and yet, 2 days later, it said that the order deals. I don't know what to do. I was hoping to use it already. Does anyone have any suggestions?

  Contact Support again and be persistent with trying to get your set command.  First of all indicate that you have placed an order but it is nit yet completed their treatment.  Save telling them it's last CS6.  They could jump the gun if you say CS6 too early.

• Serial number for Photoshop elements 14 provided by Adobe After purchase does not work, can be validated

  What the following possible?

  After buying Adobe Photoshop elements 14 online via the Adobe.com site I can't install the software after downloading because the serial number provided by Adobe causes, the following message is displayed:

  'We are unable to validate this serial number for Adobe Photoshop elements 14'

  Check your hosts file.

  help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html