Qosmio DX1210 - ODD does not read discs

Hello, I was asked to help fix a friends computer its an
Toshiba DX1210 all-in-one desktop.

its about 1 years with no problems until today the hard drive has suddenly stopped reading discs completely it custom similarly recognize that there is a disc inside.

I know there is a possibility that the laser is broken, but I want to eliminate everything before I propose to replace the ODD.

ODD:
HL-DT-ST BD - RE BT11F

I have looked everywhere for an answer and did everything I learned to do in the past, but nothing has worked.

I used restore points.
Uninstalled the driver then rebooted to reinstall it (installation is a breeze and everything works).
Reformatted your entire computer (created a backup and restored everything after that she did not).

I'm stuck on this 100% and really want anyone who might have the answer for me or even to suggest something that would be a great help.

With regards to your friendly IT Junkie

MSG to the moderators if this is the wrong thread for this, please direct me to the right pair

Hello

Have you tried to clean the laser lens?
Do this by using a fluid tip and alcohol of wadding.
Be very careful and don't use force

I had problems reading some discs and cleaning the laser lens has solved most of my problems with CD/DVD player.

Tags: Toshiba

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