Qosmio G10: Keys detachment

Several of my Qosmio G10 keys are suspended a thread! (Alt, 2 small button) My PC is still under warranty, but Toshiba have written that, since it is a 'physical' problem, repair (and the survey) will be at my expense. I think it is outrageous. Others have this experience? If so, let's talk... Hubert33

Hello Hubert

I'm not an expert for names, but this time I think you are of the Germany. Am I wrong? ;)

Back to your problem: I guess your Qosmio is one year (date of registration on this forum) and it is possible that there is a physical problem. AFAIK this kind of problems are mainly caused by the user himself. All Toshiba keyboards are built on the same path and I really can't believe that the Qosmio was worse than mine old Tecra 9100 keyboard (still works perfectly).

I can understand that you are surprised by the response that you got by service, but in my opinion it is a normal reaction, because many users damage books himself and want to use warranty valid. In my opinion, you must call and explain the situation without negative tension. I'm sure that you get a new keyboard.

Good luck Hubert

Tags: Toshiba

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