Question of HP Envy PHOENIX H9-1350

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• Update drivers ATI HP Envy Phoenix H9-1350.

  Hello

  I just bought a Hp Envy Phoenix H9-1350.  I installed all of the update of windows it shows that I need, and in the DXDIAG, it shows the map as being a Radeon HD 7670.  The driver shows no version as I'm too used to the usual ATI cards and the driver date is listed as 21/09/2012.

  When I try to update the driver through the site Web of AMD, the driver will never install actually.  Even with the CCC.  When I go to the HP support website to download the drivers, I get the CCC, but the driver is not updated.  The time is always listed as 21/09/2012.

  Because the drivers are so old, the performance, I get in games isn't what needs to be had with the specifications of the system that the machine has.  The operating system that the computer is running is Windows 8.  How to update the graphics drivers in this machine?  I guess more accurately, I would install Catalyst 13.1, including the updated driver.  13.2 beta would be even better because that specifically improves the performance of Guild Wars 2 a little.  Any help would be appreciated.

  Hello:

  I know not which model you have PC, and what are the specs, and Yes, you could remove and replace the video card.

  I want to say is that since I don't have your model of PC or remotely, that affects to it (I only buy / use of Professional PC HP), I'm not able to confirm that install another video card (or a specific model of video card) is guaranteed to work in your model.

  What I'm saying, it's... I do not see why to remove the current Board and its replacement with one that works within the limits of the power supply, would not work.

  However, several times I read posts where people install video cards in various PC and for some reason, a certain model of video card will not work in this PC and I see no reason for this.  But it happens.

  You have to roll the dice and see what happens, or you can start a new thread and see if anyone knows what that specific video cards will work in your PC.

  I agree that risking $ 100 is a lot of $$$ on a bet.

  I installed video cards in a lot of PC, and that once it has failed to work (even if you have to).

• HP ENVY PHOENIX CTO 810-135QE - 600 watts power supply Question

  In the near future, I would like to upgrade the video card in my desktop HP ENVY PHOENIX CTO 135QE-810 GT 640 default to something a little more powerful and I was wondering if there is any details about the default 600 watts power that will help me in my decision to the next video card.

  I know that some video cards require a number of amps on the 12 volt rail and all the information that I have found previously on the power of 600 watts power supply in the computer is not in that kind of detail.

  What I read, the power is a Petrus 600W e-star 5.0 Bronze, HP Part number 633186-002.

  Any additional details and details on this power to help me determine the next video card would be useful.

  On a side note the video card, I'm currently doing is one of the next Nvidia GTX 750 TI models, thoughts and recommendations on this specific map?

  Thank you

  JCOOPER2

  Hello

  Your PC has UEFI bios, so most video cards should work.  Some video cards will work in UEFI mode and others in legacy mode, that your PC is able to run.

  When the manufacturer of the video card and/or AMD or NVIDIA specify a minimum power supply size then it is best to stick to this recommendation.  Not all power supplies are built to the same standards of quality.  In addition the internal components, temperature, charges unknown and time that the PC will be placed under the maximum load are taken into account at the recommendation of minimum power supply is indicated.

  I have not seen a power of 500 watts with 12v rating of 18A, but this does not mean that there is not. And if that's the case, then the total power rating is suspect. A video card that requires an external auxiliary power connector will also draw power from the PCI-E slot.

  Are there cases where the minimum size of the power supply is insufficient? Yes, those who might be extreme but someone can have connected to power different connectors either to avoid buying a new power supply or maybe around just the food manufacturer minimum power rating. Some may do it thinking 'I'm going on fox the Fox ". It can work, but maybe the questions later start occurred.  I prefer to get the job done right the first time. You don't need a power supply to perhaps of overload and short circuit then internally causing spikes to the components in the PC.

• HP envy Phoenix: power supply question

  fact the hp envy Phoenix 810-430qe motherboard use standandard atx power supply connectors or connectors owners that I was told that it can use up to 900w but need to know for sure

  egaregolden12 wrote:

  fact the hp envy Phoenix 810-430qe motherboard use standandard atx power supply connectors or connectors owners that I was told that it can use up to 900w but need to know for sure

  Yes, it's a standard ATX PSU.  The description of the part for your current installed PSU is as follows: (746177-001) power supply - ATX, Picolit, IPS, 500W, EStar Bronze

• can I install an SSD on an optical drive in a HP Envy Phoenix

  I just bought a custom HP ENVY Phoenix Desktop - 810-350se CTO with a Raid 5 (3 x 2 TB) configuration, but I noticed and did some research it seems that it's better to have an SSD installed for faster computer access data, of course, I want to use for the operating system installed on it.  So I have two questions?

  (1.) I can change the configuration so that I can add a SSD on an optical drive? (This will be the 4th disc). Since I already use 3 HARD drive on a Raid 5 configuration and there is no more space on the left, I guess I can only use an empty space of optical drive and install a SSD?

  2.) is there a limitation on the number of readers and HARD disk can be installed on the motherboard?

  My proposed solution is to keep the 3 HARD drive and install a 4th disk (SSD) on the optical drive and use it to the operating system (Windows 8.1).

  Recommendations or suggestions is appreciated.

  Thank you.

  3rd generation Intel Core i7-4960 X processor

  •4 TB 7200 RPM SATA 6 G RAID Hard Drive

  Hello

  Your PC is already using a bootloader of Windows 8 and if you load the SSD in UEFI mode, then you will add an another boot loader of Windows 8 for the menu eligible boot device.  This will lead to confusion.  I suggest that you avoid this situation by trying the following procedure:

  1. Don't forget to create the external HP recovery media
  2. Install the SSD on port 1 or 2
  3. Disable startup secure in the BIOS and set the legacy mode
  4. Start the Intel OPROM and rebuild the matrix RAID 5
  5. Boot into the BIOS and UEFI mode
  6. Start the external HP recovery media and load the SSD drive (SSD recommended size is 240 GB or more)
  7. Once you are currently running and then go to disk management and upward and format the matrix RAID like TPG

  The above procedure may or may not work, but that's what I would first try.

• HP Envy Phoenix 810 desktop: Hp Envy Phoenix start loop

  I have a new HP Envy Phoenix Office - 3 weeks. I had the boot loop after the first few days and there are still a few days. Both times, the computer has been re-set to factory conditions. In the meantime, I got the blue screen of death - which was resolved with the support on the website.  Reinstall all the programs is tedious - and tracking down licenses for anti-virus programs that I use etc.

  The latest HP support, stated that the HP updates have now the same as the windows updates - and activate updates. I disabled updates of HP but not windows.

  Support has been nice, but I'm worried that the computer is missing something.  It has a 250 GB SSD - 32 GB of Ram.  I have 3 years warranty at home.

  I asked the technician, if this seems to be a hardware or software problem. No response says.  I had a lot of HP products but never this experience.

  Thank you

  rinkles1

  @rinkles

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• HP ENVY Phoenix 810-445qe: specifications of need on 14.79 GB "Disk 1" labelled "Datadrive1 (e).

  I spent the last few days setting up a brand new HP ENVY Phoenix 810 - 445qe I ordered from HP.com. (Information system down in the case, it may be necessary.)
  
  I did what all the new owners of the system should do after you set up the system: I did a DVD repair system, and am about to do my first image with Windows 7 (64 bit) backup.
  
  Of course, when you perform an image backup (which is like making a photocopy of your hard drive to a point in time) you can not store this backup on the same drive you're imaging, for the obvious reason that you can not write to disk at the same time you are Imaging it. If the image backup dialog box gave me three options of storage location:
  
  (1) Datadrive1 (E)
  (2) WD MyBook external hard drive (G)
  (3) Blu - Ray / DVD / CD drive (F)
  
  I was curious about the "Datadrive1" because I didn't know that's where! I don't me read something about it, then I went to control panel > system and security > ' Create and format hard disk partitions "(under administrative tools on the system menu and security - or the type of management of the computer in the Start Menu) to take a look at the drives and partitions.
  
  This computer was said to come with a SATA 3 TB and because disk 0 is close to 3 TB, with a labeled 100 MB partition "EFI System Partition" a 2779,01 GB NTFS partition labeled "OS (C)" and an "HP RECOVERY (D)." 15,28 labeled GB NTFS partition So, there we have the bootloader partition, the partition of operating system Windows 7 and the HP recovery partition.
  
  But there is also a 'disc 1' labeled 'DATADRIVE1 (E)"formatted as one 14.79 GB NTFS partition. I was surprised to see this data disc, because one of my complaints about HP computers in the past (or at least those available through Best Buy) was that they were always set up with one disc for the operating system and data. (It is always a bad idea to host your data on the same drive that your operating system, because the system disks get use more heavy and are more prone to failure.)
  
  I recognized my Western Digital My Book 1 TB drive disc 2, entitled ' My Book (G) ' and formatted as a single partition NTFS of GB 931,48. It is the external drive only, I am informed, plugged into one of the USB 3.0 ports.
  
  So I called the support for questions on disk 1. Where is he? Is what kind of drive? Is what brand? Etc, etc. HP support officer did not know the answer to that! She told me that my system only comes with an internal hard drive and therefore that * must * be an external drive belonging to me. I have an external USB drive connected but it's G drive.
  
  The only USB devices connected physically are: dongle USB wireless keyboard and mouse from HP; My WD My Book drive; and a HP Photosmart C5180 all-in-One printer with nothing plugged into its card reader, who can't stand not anything on the order of 14.79 GB anyway.
  
  I would like to know the details about this DATADRIVE1, because) I don't really know what it is and if I should write data there and b) do not know how stable the device is. Thanks in advance for your help.
  
  ***************************************************
  
  System specs
  ---------------
  
  Computer: HP ENVY Phoenix 810-445qe desktop computer
  Operating system: Windows 7 Professional, 64 - bit
  Processor: Intel i7-4790 CPU with cache, etc.
  RAM: 32 GB (four connectors DIMM DDR3)
  Storage: (see below)
  Video: NVIDIA GtForce GT 640
  Audio: RealTek sound with Beats Audio card
  Network card: 802.11 b/g/n Dual-Band 2 x 2 wireless MIMO with Ethernet, Bluetooth (not out), etc.
  Keyboard & mouse: HP USB wireless keyboard and optical mouse
  
  Storage card
  ----------------
  
  System disk: HDD SATA 3 to with separate cache (Boot, OS, recovery partitions)
  Mystery disc: 14.79 GB NTFS (single partition)
  CD/DVD: Super Multi Blu-Ray/DVD/CD-Writer
  USB ports: 4 USB 3.0 and 4 USB 2.0 ports
  Card reader: 5-in-1 Multimedia Card Reader
  
  What is physically attached
  ------------------------------
  
  Video cable
  Dongle USB for HP Wireless keyboard & mouse
  USB cable for Western Digital 1 TB external hard drive
  USB cable for printer all-in-one HP Photosmart C5180
  Audio output to speakers

  Hello

  Look at least one "storage card" and you will see "separate cache. Which tells me that your PC may have a separate cache device (16 GB).  See the image below.  Check your motherboard for this device in the designated area.  What do you see?

  

• HP ENVY Phoenix Deskto 810-209: keyboard

  Just got my new

  HP ENVY Phoenix desktop PC 810-209 (ENERGY STAR)

  But no instructions for the keyboard. There is no serial number so I can't find the instructions for.

  It is the image. Please helpplease help

  Sorry, but the graphics is not always displayed.

  Here is the link to the product page for your PC: http://support.hp.com/us-en/product/HP-ENVY-Phoenix-810-Desktop-PC-series/6879036/model/7105499/solutions

  If you have any questions using the keyboard with Win10, there is a understanding and using Windows 10 document available from the HowTo button on the product page.

  Good luck

• Phoenix 810 ENVY: ENVY Phoenix 810 with AMD Radeon R9 270 problem

  System:

  HP ENVY Phoenix PC 810

  Model 810-250se

  10 64-bit Windows

  Video:

  AMD Radeon R9 270

  My PC had a screen black/reboot during the ten days about problem. My son, who plays games on it, believes that the video card above is at the origin of the problem. There was a recent series of Windows included 10 updates a driver for this hardware, but after several attempts (including RESETS of Windows with a picture CD 10) installation via the update or directly from March 28 AMD download, the furthest I get is a black screen after trying to install the driver software. I did it with Windows Defender disabled. I tried Mode safe mode with and without networking, but the Crimson AMD software will not run here. I used the utility from dismantling of AMD as well.

  The problem earlier, before I start all the diagnostics, was a reboot loop.

  Having said all that, at a time given, I ran the HP BIOS utility that scans everything for chess... guess what, video memory FAILED:

  ID 0LM8HS-00082V-QFFV7F-Q2WM03 failure

  Is this an indication that the card is toast, or that the pilot and the chipset is just missing/messed up?

  Another symptom is a weird game of vertical strips on some graphic characteristics.

  So I guess my question is, where I go from here to get the PC up?

  Thank you

  Phil

  Hi @Tutescrew,

  Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you have a problem with the video memory FAILURE. I'll be happy to help you.

  It is a hardware issue, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

• Want to 810qe of Phoenix: upgrade graphics card on desktop HP Envy Phoenix 810qe

  If earlier I wanted a new Phoenix 810qe Desktop (windows version 8) with the following customizations: 4th gen Intel i7 - 4790 k @4.0 Ghz, 16 GB DDR3 - 1600 Mhz (2 DIMM), 2 TB 7200 RPM SATA Hard Drive, cache SSD 16 GB mSATA, HP WLAN 802.11 DB 2 x MCard BT WIDI 2 ac, 15 in 1 Multi Media Card Reader slot , 6 USB ports (front/back), Audio [before 4USB2.0, 2USB3.0 top of the page], 4 GB Nvidia GeForce GTX 745. I want to know if I could put in an Nvidia Geforce GTX 980 instead of the 745 GTX graphics card. Reading this post on the forum (http://h30434.www3.hp.com/t5/Desktop-Hardware/Upgrade-My-HP-ENVY-Phoenix-810qe-Desktop/td-p/4679014) I know that the computer has a power of 500w. But in the post, that it seemed that the person asking the question just had basic computer and had not adapted it, and I still have to wonder if the customization that I did for my computer took more watts of the PSU.  Now that I know that the GTX 980 would need 500 all the watts that my computer can offer that I want to know if my computer is perhaps still able to run this beast of a GPU. Anyone have any ideas? If this isn't the case, I think I can just settle for a Geforce GTX 960 because who needs to 400 w of total power of the system. But I'm not even sure that would work on my current computer either. Any help?

  Hello

  HP Partsurfer has the NVIDIA GTX 980 in stock.

• HP Envy Phoenix h9-1333: upgrade CPU Cooler

  Hi all
  So today, I have a problem that drives me crazy. I have a HP Envy Phoenix h9-1333 with a Core i5 3570 processor, 10GB of RAM DDR3, 2 TB Seagate Barracuda (drive C), 16 GB SanDisk SSD caching, and an Asus GeForce GTX 650Ti upgrade. So I went the process of upgrading my CPU cooler to a cooler much more efficient, quieter, then I jumped on the air cooled by the train running and bought a Cooler Master Hyper 212 Evo. The day before, I moved the components of my Phoenix in a NZXT Phantom 410 Mid Tower case. However when I went to install the stand-offs for the cooler I found that the stand offs were too big for the holes in the motherboard. After you create a scene in front of my dogs full of swearing, I put the old ice on and now makes me here. Yes, the Evo of 212 Hyper will fit in the case, I went up to now this question. My problem is that the stand offs do not fit into the holes and another problem that arises is that there is a back plate which is hard at least to my knowledge but I thought I could work but actually I could not. Is that what I can do so that I can't take back the new cooler?

  Hello

  You must have been struck by lightning the issue with your other post.

  HP generally uses screws to the holes in the motherboard to ensure a fit for the heatsink of HP.  Cooler Master may have some suggestions.

  Saw a post here if someone claims that the back plate can be removed. It still leaves you an adjustment problem. I suggest make you a model of the sink top of page area of editing and send to Cooler Master and ask for advice.  The Cooler Master 212 EVO is an industry best rated air cooler.

• HP ENVY Phoenix 810-230qe: PC upgrade as a whole

  Hi all!

  I am writing to talk about upgrading my PC, a HP ENVY Phoenix 810 - 230qe, as a whole. Initially, I bought a PC with a FX-8320 and a little sad back in 2013 graphics card and bought a carepack with her. Once the graphics card has failed and has been replaced three times in a single year, I called HP support and a nice case manager (thank you Lorraine!) hooked me up with this one - a k 4770, 12 GB of RAM and a beautiful 270 r9. However, I'm not comfortable with the temperatures of the PC under load because there is only a single fan for all of your PC and it is blocked by water from Asetek 92 mm cooling for the CPU package.  So, I was looking to upgrade the PC as a whole around my birthday later this year. I had planned on keeping the CPU, GPU, RAM and 2 TB HDD, but I was left confused - the PC came with a 16GB mSATA 'Cache', and I know not whether or not the 2 TB of HARD drive or the mSATA drive has my Windows OS on it - if it has Windows, I'm having a few problems. A photo of two devices are here. Furthermore, I don't know how the CPU is. I was wondering if anyone knew or not that the CPU has been mounted normally or if it has been welded on - motherboard was made by MSI and the model name is "MS-7826.

  If someone wants to see my upgrade of the list or make suggestions, it can be found here. I hope I can get some tips on the PC as well as help with my questions!

  Adam, welcome to the forum.

  I'll add my comments in a space next to your questions.

  AdamF wrote:

  Hi all!

  I am writing to talk about upgrading my PC, a HP ENVY Phoenix 810 - 230qe, as a whole. Initially, I bought a PC with a FX-8320 and a little sad back in 2013 graphics card and bought a carepack with her. Once the graphics card has failed and has been replaced three times in a single year, I called HP support and a nice case manager (thank you Lorraine!) hooked me up with this one - a k 4770, 12 GB of RAM and a beautiful 270 r9. However, I'm not comfortable with the temperatures of the PC under load because there is only a single fan for all of your PC and it is blocked by water from Asetek 92 mm cooling for the CPU package.  So, I was looking to upgrade the PC as a whole around my birthday later this year. I had planned on keeping the CPU, RAM, GPU and 2 TB HARD drive, but this left confused me - the PC came with a 16GB mSATA 'Cache', and I don't know whether or not the 2 TB HARD drive (this hard drive will be installed on this Windows operating system) or mSATA drive (this disk is used as a cache and does she not have any programs.) has my Windows OS on it - if it has Windows, I'm having a few problems. A photo of two devices are here. (The 'Recovery Image D:' partition on your photo is actually on the 2 TB HARD drive.  The mSATA drive is not listed because it is not used as storage). Furthermore, I don't know how the CPU is. I was wondering if anyone knew if the CPU was normally mounted (here are the specifications of the motherboard.  The processor has a standard outlet and can be easily upgraded.) or if it has been welded on - motherboard was made by MSI and the model name is "MS-7826.

  If someone wants to see my upgrade of the list or make suggestions, it can be found here. I hope I can get some tips on the PC as well as help with my questions!

  What you are wanting to do can work.  However, whenever you have high end components in a matter of smaller size, you will have problems with the HEAT.  You're right to worry.  Heat will cause all components to fail prematurely.  If you try to move the motherboard for another case, you must ensure that the holes in the match of the motherboard the accessory in the case.  In addition, some of the connectors cannot be the same as in a case of HP.  HP has their motherboards designed specifically for them.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP Envy Phoenix h9-1355: map graphic upgrade in HP Envy Phoenix h9-1355 [7770 Radeon Radeon R9 series)

  Hello!

  I have a HP Envy Phoenix h9-1355 with graphics of AMD Radeon HD 7770.

  I want to upgrade my graphics card a Radeon HD 7770 to a series of Radeon R9 390 - preference. I want to do this especially because I want to connect multiple computers on struggling Display Port (DP) and my current Radeon HD 7770 card has only one exit of DP.

  I have a few questions:

  1 can I switch to the R9 series and he'll be back in this Office Tower?

  2. is it easy or difficult to unattach the old card and set a new? Requires an expert and if someone competent enough can handle this task?

  Thank you!!

  P.S. is there something else that should I worry about (e.g. from unexpected side effects) to make this update?

  Hello

  I'm confused about your statement to "'connect multiple computers ' to display ports."  Did you mean to say you want to connect several monitors via the ports of the display on your computer?  I think that's what you hear.

  The ASUS TURBO GXE 960 is a nice graphics card. I like the provisioning of multiple DP.  The ASUS card should work in your PC.   If you plan to run a large number of monitors high resolution then you should consider a graphics card that has a larger memory.  The tests that I reviewed during the execution of the 4K displays with modern games isn't all that favorable with mid-range graphics cards.

• HP Envy Phoenix desktop 810-080 - stock

  Hi, I'm interested desktop hp envy phoenix 810-080 but disappeared from stock. HP will get shares more? also how long hp will sell for?

  It is a peer-to-peer forum. Your question would be more for the Department sales BTW, if your in the United Kingdom

• Add memory to HP ENVY Phoenix 800 - 070st - free space for the locations of memory behind the radiator.

  Hello

  I ordered a HP ENVY Phoenix 800 - 070st with 16 GB of memory and is to be delivered Friday. My question is how much clearance is here to the sticks of memory in the slots behind the radiator and the radiator has to be removed for adding memory to these two locations. Will it take low memory footprint, or is there room for mem sticks with heat sinks. It won't be here until next week, if just trying to plan ahead.

  Thank you

  Bryan

  Gateb, welcome to the forum.

  I can't find any warnings about any of your concerns in the specs of HP.  However, having said that, I suggest wait you receive the computer to make purchases.  HP isn't necessarily embracing third-party updates.  Memory performance with heat sinks can be very important, as you know, or you have asked the question.  Better safe than sorry.  Just my $. 02.

  Moreover, it is a great computer.

  If your problem is solved, please click "accept as a Solution.