Recovery disc breaks down due to corrupt elements

Similar Questions

• Satellite Pro A300 - recovery disc breaks down at the start

  Hi, hope someone can help you.

  Laptop has stopped working - continues to try to solve the problem via windows on startup but that hangs just for hours so I ordered a recovery disk to start a new as I think that the initial problems were caused by a virus. I have no important data to keep so am OK with clearing everything and reboot. Today. I just received my product recovery disk I ordered at Toshiba. I followed the instructions; load the disc, power over the holding of C. Then it continues just as if the recovery CD was not in the drive. The CD player is not turning. Its as if the laptop does not recognize the drive.

  Any ideas?

  Hello

  Well, either i s something wrong with the recovery disk itself or the reader doesn't see the drive correctly

  What happens if you go to the BIOS boot menu (F12 key) and select the CD/DVD drive as the boot device?
  If it doesn't work try another bootable disk to make sure that the drive works properly.

• VISTA Home Basic w/SP 2 or corrupted files. "Home-made" recovery disc can remedy?

  I ran SFC/scannow and discovered the corrupted files that Windows could not repair.  I have a recovery disc I made a few months ago... If this can fix the files?  If so, how?

  Thanks for any advice / help!

  Normally, the recovery disks will be only a recovery to factory settings; as to how it was when you bought it.

  See if you can borrow a Vista DVD from Microsoft.

  You perform an installation upgrade repair from inside a Vista operating system:

  Read this tutorial on how to do a repair installation:

  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  See you soon.

  Mick Murphy - Microsoft partner

• 10-FC06-0002 - HARD drive recovery disc error load XP and Windows 7 very well

  OK, so I have a Toshiba laptop I want to restore because I had used it for school and he had a lot of things about what I didn't need and turned slowly. Rather than take things one by one, I thought it would be better to start from scratch. I jumped in the recovery discs, I created, restarted the computer and booted from the DVD. I have chosen all the settings to restore the computer to out-of-the-box settings and a time window that says «copy files please wait...» "After that the screen disappeared after 10 minutes or so, another window flashes on the screen for a split second (has not yet the chance to see what it was) and then an error window pops up error 10-FC06-0002. The only thing I can do is shut down my computer, and it does not start after that. After trying several times, I decided to come here.

  I know what you say. "Before coming here, search or something, there are tons of problems like that here." Well, I'm looking, and all the results told me to "make a copy of your drive and see if it works, if not its your HARD drive ' tried to make an exact copy of the disk using a tool to copy DVD of Google, no dice. I tried copy the files from the disc on the desktop on disk, did not work. Copied files on an old thumb drive and booted from it. The same problem. Make one. ISO disk image and it has burned, triggered the error as well. No matter how I try to run the restore files, the same error message prevails. This would point to the hard drive being broken, correct? This is where I get lost, Windows XP installs flawlessly and works faster that any other computer I used it, as well as Windows 7 beta does.

  -------

  Does anyone know a fix to this error so I can restore my computer? Should I order new disks of recovery at Toshiba? How much do cost?

  -------

  I created these recovery disks about a week after the computer is turned on for the first time. The only software on the subject was the preloaded software, Mozilla Firefox, and MSN Messenger. These two programs would have caused corrupted recovery discs to bring?

  THANKS FOR ANY HELP IN ADVANCE! : D

  -----------

  EDIT: Should probably tell you some info on the laptop. It is a Toshiba A200 - AH6, try to restore Windows Vista recovery disks created in the Toshiba Recovery Manager.

  Hello!

  To me it sounds like it's your Toshiba Recovery disk is noisy or something else. It seems that the disc can't be read properly.
  I doubt that s a hardware issue because you tried a XP and Windows 7 disk successfully.
  But as Akuma says that this can happen also due a poor quality DVD media.

  In any case, I think you need to order a new drive Toshiba Recovery directly.

  Finally and above all the software that you have installed (Firefox and MSN) didn t cause corrupted recovery disk. Theoretically, you can install what you want before you create the recovery disk. The recovery disk creator burning a disc bootable with the files in the folder HDDrecovery on the second partition. All programs that you have installed must be installed after recovery again.

  Good bye

• Win 7 64 bit has been preinsatlled but I only Win 7 32 bit recovery disc

  Hello guys,.

  OK here is the story:

  My toshiba laptop comes with Microsoft Windows 7 Home Pre 64 bit. This laptop has 4 GB of memory, so it needs 64-bit to use all 4 GB. Today, Toshiba only provided me with a 32-bit rescue disk that installs the 32-bit version of Microsoft Windows 7 Home pre. Stupid huh?

  Today, Toshiba, with an attatude of a 13-year-old told me, we will not provide you with a record of 64-bit, we don't have to do it legally. Telephone Microsoft if you think we are braking the law.

  So im guessing they thought I wouldn't, well I did :)
  Here are the highlights of what Microsoft has said,
  Toshiba using our Direct OEM license and there to provide end users with support to restore the system operating at the same version that preinstalled. Thanks to Windows 7 OEM 32-bit and 64-bit OEM support options they should be you offering two options. However, they are only legally to provide 64-bit because it is pre-installed.

  I explained to him that Toshiba refused to provide me with the media and said to themselves, they then trasnfered me the string (basiclly I talked to 4 people) I got threw to the UK head office which is now dealing with my case. They turned round and said that Toshiba are just being clumsy in the fact that they said that they are not breaking the law and to contact Microsoft becauseinfact, they are in violation of the license OEM Direct from Microsoft and Toshiba betwean.

  So what is happening now?
  Well Microsoft will now contact Toshiba about this, Director at Headquarters is going to try to get her ANDS on a copy of the OEM disc for me, if it is unable to do, so she'll contact Toshiba and tell them that they must give me with her. They will also investigate Toshiba on this beach.

  So my question to Toshiba,
  Why when I called today your sure support decided to take a bad tone of voice, raise your voice and try to argue with me when I was polite and calm with him?
  Why when Microsoft told me that you were in violation of license you said that I was not faithful?

  As I rip this message Microsoft Head office phoned me, they called Toshiba, Toshiba said Microsoft, they are not in violation of license due to Toshiba which allows users 'Software' to create their own media, Microsoft disagreed with them because of the license indicating to provide to the user the media not a metod to create the media and handed the case to the Legal Department here and Microsoft are now send me one commercial version of Microsoft Home Premium 64-bit for free myself.

  Anyway, if a member of the staff may answer my two questions above, I would be grateful.

  Thank you

  > My computer toshiba laptop comes with Microsoft Windows 7 Home Pre 64 bit. This laptop has 4 GB of memory, so it needs 64-bit to use all 4 GB. Today, Toshiba only provided me with a 32-bit rescue disk that installs the 32-bit version of Microsoft Windows 7 Home pre. Stupid huh?

  First of all, I guess you don t know that it is a forum for user to user... here in the forum you can get a recommendation of the users regular laptops like you and me ;)

  Second, you can find the info in the user manual which was preinstalled on your laptop, which a tool called Toshiba Recovery Disk Creator has been pre-installed that allows you to create recovery disk for Win 7 64 bit and this is the reason why the 64-bit recovery disc has not provided with the laptop.

  Like many, I know this is a common process and my Satellite U400 has not provided with the drive too because I could use the Toshiba recovery disc creator to create the recovery disk.

  I think that it's my personal opinion, Toshiba and Microsoft are business partner and they know exactly the own enterprise.

• Factory.wim file in the recovery disc

  There is a 4 GB file on my recovery disk named factory.wim, which I cannot open.  I also get error messages stating that my recovery disk is almost full.  What is this file, it belongs there, and if not, where should I put it?  In addition, a nearly full recovery disc cause my computer to slow down?  I have a Dell Inspiron 1525 with Windows Vista Home Premium, aged for only 4 months.  Thanks for any information anyone can provide.

  Jillcee,
  Just to add to the excellent advice of Michael to keep your D: partition as it came from the factory - it is for recovery in case your system never breaks down and needs to be completely rebuilt from scratch.  To answer your question, the file named Factory.wim is the recovery file main that came on your computer and contains information necessary to rebuild your PC if necessary.  Do not delete it under any circumstances.  You can delete all the files that you have saved on the D: partition because they shouldn't be there.  You should back up your data to an external hard drive, a second hard drive internal physically separate, CD, DVD, or USB key.

  Let us know if we can be of further assistance.

  Thank you
  Gloria
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I have Windows Vista - I'm a msge saying that the recovery disc (D) is almost full. How can I transer to OS (C) Disk that has plenty of room to the left?

  I have Windows Vista.  I'm a msge saying that the recovery disc (D) is almost full.

  How can I transfer to OS (C) Disk that has plenty of room?    Thank you.

  Hello

  I'm sorry, but you cannot move the D: Partition recovery or its contents; It will not work if you do.

  Your recovery Partition was photographed on your hard drive during the production of your computer by the manufacturer for all of these reasons.

  1. If you want to reinstall Windows from in the case of a failure of the system, based on individuals or the keys at startup.

  F10 or Alt + F10 or F11 are a couple of different manufacturers use sequences.

  You will need to ask your manufacturer for proper sequence.

  2. to make the recovery disks on if your drive hard breaks down, so that you can then reinstall the operating system on a new hard drive.

  Also ask them how to make records.

  Your D: Recovery Drive is should not be used for backups, defragmented, etc..

  There are backups on an external hard drive.

  To resolve the problems that have arisen with the recovery D: Partition, you will need to contact the manufacturer of your computer to remove all that has been added to it.

  See you soon.

• Can I get the warranty recovery disc

  I don't have a recovery disk and the recovery partition is corrupt.

  Can I get a HP disc and not pay for it under warranty?

  ELMOUK wrote:

  I don't have a recovery disk and the recovery partition is corrupt.

  Can I get a HP disc and not pay for it under warranty?

  Set no. recovery disks. A is not an element of guarantee. Drives HP sets sold are for people that have inadvertently done what you were doing.

  The set of recovery disks is not expensive. The last I heard a whole totalled around US $20.00.

  When your laptop was purchased?

  Best regards

  ERICO

• Recovery disc for a pre-installed Ubuntu 14n (only) flag

  I bought a HP Pavilion 14-n258tx Notebook PC provided with Ubuntu preinstalled OS. A DVD of Windows 8.1 bought separatel with 8 GB of memory.

  I've manually updated Ubuntu to 14.04 faithful version. I created a new partition and loaded Windows 8.1. The laptop doesn't have a touch screen support. However, I do not use the 'Metro' Windows 8 features. My tablet is for that. There are a few features provided with Windows 8 "non-metropolitan" mode and I pretty much enjoy using 8.1 exclusively in mode "W7". I want to get out of dependence on Windows but appreciate having a Windows backup with the new unix environment.

  The BIOS has been F66 of Windows.  Update drivers through Windows via the HP support was simple. There was a problem with the Intel graphics before 2013-11-25, Version10.18.10.3325, updated 158,03 M always on the HP site. Graphical display would turn and the movement of the mouse was "sticky". An e-mail, I managed to come back from HP support that somewhere might suggest only there could be a problem with my system fan. Be sure to get updated 04/10/2014 of Intel 10.18.10.3907 now available via Windows update, which issue is resolved. Missing NVidia drivers are on the HP support site. I adapted my missing Bluetooth drivers to the preinstalled Ralink wireless driver.

  There was a HP_Tools partition which was lost very quickly to try to set up the dual boot. Confusion about the problems in the implementation of Grub2 has resulted in some attempts to complete reformatting/reload. Apparently this isn't Windows 8, which was change my setup dual boot on its own but, I am told, the bios of HP...

  "the problems you are experiencing are related to some known bugs in the implementation of HP EFI. "Basically, the firmware is hardcoded to start the bootloader from Microsoft and which make it difficult, if not impossible to boot from anything else.

  I have to live with it, finally begin directly in Windows and access to Ubuntu throgh esc/F9. I think it's quite precarious and likely to lose a lot of setup work by maybe an update has failed. Some documents on what's happening, or how to disable HP of W8 feature protection can be useful.

  I downloaded the UEFI environment. I told him to put it on a USB key, but it recharged HP efi files in the system partition despite. This is apparently not a problem...

  (No legacy support, secureboot and off quick start)

  End sector number of sectors system partition boot sector
  / dev/sda1 2 048 1 050 623 1 048 576 EFI system partition<  ="" plus="">
  data 665,833,472/dev/sda2 1 050 624 666,884,095 (Linux) partition
  / dev/sda3 1,448,515,584 1,465,147,391 16,631,808 swap partition (Linux)
  / dev/sda4 666,884,096 data partition (Windows/Linux) 781,631,488 1,448,515,583

  but I lost my key F11 on startup diagnostics that are only partially resumed through HP efi files.

  Apparently by my purchase of a single system preloaded Ubuntu Windows acquired separately, Miss me some features of Windows HP for the features below:

  HP utilities: can't see, Play, system event... confusing whether they are present or not

  some Cyberlink: "InstallShield Wizard is not a valid HP drive. The installation program stops now. "

  and imortantly...
  Windows Recovery 8: does not load message of incompatibility.

  RECOVERY

  originally PC only Ubuntu:
  Should I make wiping out shouldn't it be a recovery partition or a recovery disc to reload the original drivers in order to recharge then Ubuntu via a live recording?
  I should be able to recover my F11 diagnostics with that?

  Where can I retrieve F11?

  Windows 8.1:
  Yes, I have the disk Windows 8.1 and should be able to reinstall if necessary on the partition.
  I went to mine for the full recovery of the system of Windows 8?

  Or that is my problem of recovery environment mentioned above)?
  Wiped out I should wait to retrieve my comprehensive system drivers, etc. and Windows through my Windows system recovery?

  This certainly proved to be the learning experience than I expected! :-). This support site and the forum has been very useful. I'm very happy with the result. I could try to make a double machine (VMWare).

  Thanks for the help so far to have me almost through this.

  In the off topic about the Intel graphic display bug which results in putting on and off the screen (she came back! again), I guess its due to some incosistency between graphics and power features. Unfortunately, prevent the Windows driver updates prevents all updates driver that allows me to remove Windows Intel/use generic display make it impossible to solve other problems of driver (such as USB network emulator) and I had to disable the Intel graphics card so NVidia will not find his companion and I get just Windows base. I'm calling ths problem very soon.

  But the problem to avoid something that I didn't know before. That already by erasing partitions Windows or Ubuntu reloading Windows or Ubuntu will load the proper minimum drivers and from there I should be able to do all the updates for the drivers of HP for Windows or Ubuntu drivers I have installed manually from Ubuntu. And I now have enough backup for both OS/driver.

  Am I wrong in thinking that these system recovery discs won't boot your laptop won't start plu?

  And I deadended somewhere in the link of Malygris:

  Get a USB HP recovery disc or HP recovery disks with or without disc rec instructions

  above. I'll try once more...

  So I'm still very confused do not have diagnoses of the base system (via the TOOLS HP F11) for critical maintenance, update the bios and other tools for the recovery of corrupted system bios and the inability to start.

  (1) I can't HP_Tools to load on a USB key. Is it because I have got a usb BOOT drive? I am simply create a 20 GB fat32 partition called HP_TOOLS w / or w/o a drive letter on a spare 120 GB external USB and HP tools cannot find or create the partition of HP tools. It doesn't have to be loaded in a similar partition created from a shrunken Windows partition or create a partition on my hard drive as well.

  2) what facilities relevant to the boot/recovery should I expect the disk of "fast food" that I was informed (above) to get again the representative of HP on the phone says is not available to me for my model?

  (3) why can't I load the recovery of Windows 8 DAS?

  For my model:

  Drivers HP Pavilion 14-n258tx notebook PC

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4158&LC=en&cc=th&DLC=en&sw_lang=&product=6883259

  I'm going to Software Solutions

  Download: Microsoft Windows 8 recovery environment (RE) Recovery Manager Installer

  2013-10-04, Version6.00, 384,41 k:

  http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63774.exe

  When I open it, I get what I expect to see:

  TITLE: Windows 8 RE Recovery Manager install - TDC

  VERSION: 6.00 REV: A
  DESCRIPTION:
  User can boot to the Windows recovery environment and use "HP Recovery Manager" for units of recovery or backup files. The recovery feature are include 'System Recovery', 'Recovery of Image reduced to a minimum' and 'Factory Reset '.

  PURPOSE: recommended
  SoftPaq NUMBER: SP63774
  ENTRY INTO force: 4 October 2013
  CATEGORY: N/A
  SSM SUPPORTED: YES

  S/O SUPPORTED DEVICES:

  Prerequisite: no

  IMPROVEMENTS:
  -After the win8 to win8.1 upgrade, user starts to WinRE by F11 and will take much time.
  The SoftPaq reduce time waiting during boot to WinRE or start HP Recovery Manager over winRE.

  HOW TO USE:
  1. download the file by clicking on the button 'Download' or 'Get software' and save the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).

  2. double-click the downloaded file and follow the on-screen instructions.

  After agreeing a DOS windows appears and disappears too quickly to read.

  It is not retrieved under c:swsetup or anywhere else.

  Can YOU please CHECK WHAT PACKAGE and advise how can I load the environment HP Windows recover. ???

  (4) I note there are other errors on this page of the driver, for example, Cyberlink Power Director is listed under software solutions but its download links for one download for another program.

• HP PAVILION ELITE E9280T D: CTO need new recovery disc

  I have a pair of old HP Pavillion E9280T desktop systems. I have recently installed a new hard disks on the two (both are identical machines, ordered that a pair of HP).  I also have a two sets of recovery disks that I made when the systems are new, saved on DVD.

  On a single system, I was able to successfully perform a full restore (return to factory settings).  On the other system, recovery stops on the 3rd disc in 68% and gives me the following error message: "Recovery Manager is unable to restore your computer by using the original image. Please contact HP support. 0xe0ef000e error code.

  I've searched the forums and found that many others have experienced this same problem.  I tried some of the proposed fixes, such as clean rags and Re-partitioning the hard drive.  None of them worked.
  
  For fun, I also tried to recover the system using the recovery of the other machine disks.  I discovered that I was able to do a full system recovery using these disks.  It tells me that I have probably a corrupt set of recovery disks and not a hardware problem.

  Unfortately, while it was fun to find out where the source of the problem, I can of course use the same set of recovery disc for both machines (I'm sure that Windows will blow up as soon as I connect to the internet and connect to MS servers).
  
  So my question is... what should I do?  I don't think that HP sells the recovery discs any longer.  But I have a copy of Win7 Pro that I paid for, trapped on the recovery discs that don't work.
  
  In advance, thank you for any suggestions or advice.

  OK... im going to answer my own question... I should have realized this earlier, before posting my initial question.

  I had a set of recovery disc for an HP same machine... at the beginning I don't think that I could use them... I did not know that the unique product key MS is not copied or assigned to the recovery discs... and since both systems where the same in all respects... it worked!

• Satellite Pro A120 - cannot install recovery disc

  Hi - I have a Toshiba Satellite Pro A120 PSAC1E-04H00VEN model number

  It was less his hard drive and I posted previously to try a 160 GB drive without success. I thought that the drive may be defective, so I have now acquired a 120 GB drive. It is not new, but assured me that it works. However, it does not work in this laptop! As before (with the disk 160), when I try to install it using the Toshiba restore disc, the operation just sticks on the "Please wait..." message. "for 30 minutes then the machine shuts down. Assuming that the hard drive is ok there at - it something more, that I can do to determine the problem with this laptop?

  FYI, this is what happens after installing the hard drive:
  I turn it on and get this message: NTLDR is missing. Press Ctrl + Alt + Delete to restart.
  I insert the product recovery disc, put off and then again when you press F12.
  I get a soft Purring over the Toshiba logo. I select the CD/DVD symbol and get a short message saying: the installer inspects the hardware configuration of your computer.
  I then get RAMDISK image loading... which takes less than 2 minutes.
  I then get a short message saying: from Windows Preinstallation Environment. Press F6 if you need to install a third-party RAID or SCSI driver...
  I then get it please wait... and after 10 seconds, the fan goes into overdrive! This Carry on during 30 minutes with him please wait... message, then the laptop turns off automatically.

  Any ideas anyone?

  Thank you.

  Hi Lapitup,

  Before you buy another HARD drive, you need to test a different installation disk you have already tried the two hard disks with the same problem so I think that the problem is not HARD drive itself

  If you have a normal installation disc of Windows, you can install Windows on this drive. So you can check if the recovery disk works properly or not. Theoretically, the disc could be wiped off so that the files cannot be read properly.

  In the worst cases, some of the material is affected. Then, you need professional help of an authorized service provider.

• My Satellite phone stops during the restore recovery disc image

  On several occasions the laptop suddenly stops until he's finished completely restore the recovery disc.
  I have a suspicion that this may be due to get warm. If so, is there anything that might be too sensitive to heat and therefore tripping? It becomes a little hot but not more than my other laptop which is not traveling. It seems to work longer before stumbling in a cold room.

  I have not been able to fully restore the image without problem and had to do the installation with a XP disc. This succeeded, but again, it fires after a short use.
  Something should be reset or the laptop should it take repair?

  Hello

  According to the description of your problem, the first step should be professionally cleaned. Dust blocks the flow of air and I imagine that shortly after, the critical temperature of portable erached. In this case the unit will stop automatically because of protection of the equipment.

  The device, I'm sure everything will be OK again.

• Satellite L300-1AQ - how much of the necessary recovery discs?

  Dear all

  I would like to know how many drives recovery requires my laptop L300-1AQ (model number PSLB8E).

  I have a disc I made when I bought the computer but I can't start using up to this I make sure that only the disk is necessary (if more than one disk is needed and I begin the process of recovery, I believe that I have will make the computer unusable). I know that recent Toshibas are delivered with several DVDs so it certainly worth my checking before doing anything.

  Oh and the recovery partition is gone due to an 'aggressive' installation of linux, so this isn't an option for us (it's the new user is a windows user).

  I cannot find this information on the internet or in the manual, so I would be grateful if anyone out there has this information.

  Best wishes to all

  Hi DiodePrridge51b,

  Possibly 1 drive only Toshiba recovery disc creator, you need only 1 recovery disk to restore to factory settings.

  It s, always according to the model laptop and OS how many records you need, but if only 1 disc was required there s enough and begin the installation of recovery. :)

• Toshiba Recovery Disc Creator does not work on my Satellite P300

  Hello

  I need to make my drive recovery for my Satellite P300 (PSPCCA-05V01Y), but the Toshiba Recovery Disc Creator does not work, as it is said that it is not a file on the pc HARD drive recovery.
  I tried before, and he had a problem with the core files, saying he was corrupt.
  So I was wondering if there is in any case I can download the installation of HARD drive recovery so that I can install and put it back to "factory condition" and reburn the recovery disk?
  Cheers for any help
  Mikey

  Hello Mikey

  The situation is quite complicated. When you've got your laptop recovery files was recorded on the second partition in folder HDDRecovery. The second partition and backup files should not be modified.

  If you did something with the second partition or this file recovery Toshiba creator cannot find these files and the recovery media cannot be created. This will work with the factory only settings. but I see another problem there.
  Theoretically, you can now install new OS using the installation procedure of recovery HARD drive and with factory State, you should be able to create DVDs, but if the Toshiba Recovery creator can not find the files I'm afraid that the installation of HARD drive recovery can have the same problem.

  If you want you can test. Try to start the installation of HARD drive recovery.

• Product recovery discs are missing on my new M50

  Hey,.

  Last Wednesday I went down to my shop local curries (Barrow-in-Furness) and bought myself a Toshibe M50 (the box says its a M50-192)

  When I went to the store, there are no examples of the laptop in the store (I was only there because the comet to the top of the road had ceased to run another laptop I wanted) - but I was offered the view model that I decided was not in bad nick and I would take.

  The young man in the store didn't offer me a discount, but he told me that the startup/recovery discs were not provided with the product and I would make them when you set up the computer later. I took this in good faith and left the store.

  When I got home, I have found no function to make the recovery disc for the machine, and none were in the box (which had already been opened because it is the view model). I looked in my manual of toshiba and it includes a section on how to use the recovery discs - but not how to do everything - with a nice picture of what look like pre-made disks. After reviewing my documentation, I noticed that the quick start guide tells me that my box should take various things - computer, ac power cord, documentation and others, AND "product recovery".

  Now, after this not-so-brief backround to my situation (Please read elsewhere), I ask my question: should I have received these drives to the store or do they still have them? Or am I supposed to make, but have missed it because the computer is already configured in the Currys store (and if they still have the disks, or I can get them now)?

  If someone could shed some light on this problem a little complex for me I would be very grateful ;-)

  ~ Jonathan Story
  (The laptop itself is great-even if the graphics card is not quite what was advertised in the store)

  Hi Jonathan

  Certainly, the recovery DVDs comes with portable Satellite M50 series. It will be interesting to know if the laptop box was initially closed or you bought the laptop that was perhaps already unpacked.