Satellite Pro A300 - recovery disc breaks down at the start

Hi, hope someone can help you.

Laptop has stopped working - continues to try to solve the problem via windows on startup but that hangs just for hours so I ordered a recovery disk to start a new as I think that the initial problems were caused by a virus. I have no important data to keep so am OK with clearing everything and reboot. Today. I just received my product recovery disk I ordered at Toshiba. I followed the instructions; load the disc, power over the holding of C. Then it continues just as if the recovery CD was not in the drive. The CD player is not turning. Its as if the laptop does not recognize the drive.

Any ideas?

Hello

Well, either i s something wrong with the recovery disk itself or the reader doesn't see the drive correctly

What happens if you go to the BIOS boot menu (F12 key) and select the CD/DVD drive as the boot device?
If it doesn't work try another bootable disk to make sure that the drive works properly.

Tags: Toshiba

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