Reinstallation of HP Support Assistant

Similar Questions

• HP Support Assistant broke up shortly after the upgrade to windows 8

  I use a 4 month old desktop HP Pavilion HPE h9-1130 Phoenix, with windows 8 pro (64-bit). There are 2 or more months, I upgraded to windows 7 (64-bit), and I followed the instructions of the windows Upgrade Wizard 8. He said not to uninstall HP support assistant, so I left. After the upgrade, which went through flawlessly, hp support Assistant works perfectly. But a few weeks or months, he ran an update, and update failed to start and the program crashed. Immediately after that, the icon of Wizard support hp in the taskbar has disappeared, as well as the program itself. It will be displayed on the list of programs, but I'm not able to uninstall or do something with it. I can't either start. I tried to get help from HP customer care, but they were a bunch of idiots who just wasted my time. I couldn't even communicate with them, because they were all Indians and speaks very by the English. I tried to ask to speak with a customer support English agent or a Manager, but they would put me on hold and it would never transfer, so I hung up. I think I spoke to 6 different customer support agents a few week spans and via different outlets (live chat, phone, email). One of the "agents of support" has been so incompetent that he spent an hour on the remote just link sitting there, doing repetitive things I told him constantly, I had already tried, like trying to do a base installation of the Web-_-... That said, I was wondering if someone could help me solve the problem, because I would like to have Deputy support back on my computer. But I am doing nothing tedious as a reinstallation of windows or something like that, because it's just ridiculous for a program very little relevant.

  Resolved, by none other than myself. No, thanks to HP customer care, or this forumn. Of a curious, I uninstalled a crap tone of the files and folders that are associated with HP Support Assistant, including HP, frame Support HP, HP Setup, HP Setup Manager support and many other files via Windows Explorer (by searching appropriate tab of the computer), Windows uninstaller and Revo Uninstaller free control panel. Once I felt I had managed to get rid of a bunch of broken files of shit, I tried to install a new HP SA on their site, but it wouldn't work. To fix that, I found that guests "Overwriting" mentioned above has led to the problem, which was "swsetup" and HP SA files have been left and prevented a clean install.  So to fix that, I deleted all pre-existing swsetup and files HP SA from Windows Explorer. After all this, I was able to successfully install SA HP, although I had to download it and then manually start the installation process by clicking on the executable file of the application in the new HP SA folder. Everything seems to work fine now, I ran pretty much all the features of the program and they work fine.  The only thing that seems to be a bit weird is that I updated the original HP Bluetooth driver and rebooted, but it seems not to save the update, as it is still prompting me to do it again.  This isn't a big deal, as an easy solution is just for x on this recommended update and hide.   I will update if something happens, but if I don't update, it means that the product works as it should.  Let's hope I don't have to deal with HP customer support once again, what a terrible experience!

• HP Support Assistant works not properly?

  I used HP Support Assistant again. I got to the top of my pc and everything what every time she appeared. Suddenly, I click on it and it says ' tune-up next: unknown "," last update: never ', when I clearly did it before. So I try tuning it upward. Usually, there is a spinning ball thing, but this time there is nothing and he's just sitting there. I thought that if I uninstall and reinstall but when I go in uninstall a program, I do not see HP Support Assistant. (I don't know if it's called something else.)
  I'm not exactly a computer expert, so I am lost and so afraid that something crazy could happen, as HP Support Assistant is hit by a virus or something. I tried to open these tips on the view page, but he asks me what file I want to use to open it and I have no idea what to do. Please help me.

  Hello

  As the original installation looked he had corrupted in some way, it can not be uninstalled completely, which may explain the problem that you now when you try to run an analysis of the health.

  Assuming that this is the case, I suggest to go through the procedure of uninstallation and reinstallation HPSA (as shown again below) now that the uninstall routine seems to have recorded properly with Windows this time.

  ------------------------------------------------------------------------------------------------------------------------------------------------------

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the PC.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the PC.

  ------------------------------------------------------------------------------------------------------------------------------------------------------

  When it was finished and Windows is completely reloaded, see if you can now run an analysis of the health.

  Kind regards

  DP - K

• iPad, Safari froze and was told that I had to call apple for support assistance.

  My iPad Safari froze and was told that I had to call apple for support assistance.  I called and gave the last four digits of my serial number of the iPad.  They wanted me to download app and pay money, but it felt weird, so I hung up. Am I or my systems compromised in any way by calling and giving the serial number or hang up in time that nothing should be affected?

  Do this...

  Tap Settings > Safari and then slide down and tap clear history & data website, then reboot your iPad.

  The number they gave you is not Apple.

  Never give any personal data abroad on the net, including serial numbers.

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Support Assistant does not - SOLVED

  Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

  When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

  I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

  HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• How can I remove the HP Support Assistant of my taskbar icon?

  The point mark icon appears after the last update on my Windows 7 desktop.  How can I get rid of him?

  Right-click on the taskbar, go to toolbars, and then uncheck the HP Support Assistant quick access.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Omen J2W10AV #ABA: driver Nvidia laptop HP Omen - HP Support Assistant or Nvidia Geforce experience?

  Is there a difference between the graphic drivers downloaded through Nvidia GeForce experience or HP Support Assistant? Their version numbers do not match. I currently use GeForce experience to keep my graphics driver updated, but I also have a problem with how strong the fan may be when you play. I didn't know how hard it gets. If the driver supplied by HP is better suited for this laptop?

  Appreciate any help.

  @Kimikaze ,

  Hello and thanks for the display on the HP support forums.  When going with drivers for all laptops always stick with links and tools from manufacturers.  The reason is that pilots have been designed for this application.  They can use a similar number as a GT750 however chip the chip built for laptop him more often were modified slightly to adapt to demand.

  Link at the bottom, so only use the drivers from HP and tools for your HP laptop.  Direct drivers from the chipset manufacturer may not be the same and ask questions for you.

  Thanks again for posting and have a great day.

• HP Pavilion Notebook PC g6: HP Support Assistant Windows 10 questions

  Op system was previously bfr Windows 7 update to Windows 10 in Dec2015. Since then, have never been able to open HP Support Assistant. Am constantly pop-up "HPSF.exe has stopped working. The app has encountered a serious problem and needs to close. »

  I tried to uninstall HP Support Assistant, and I also tried to install latest HP Support Assistant without uninstalling the existing HPSA and the RRs, the following error message "the component you are trying to use is on a resource not available network. Click OK to try again or enter a different path to the folder containing installation pkg "HP Support Assistant.msi" in the box below. I found two files in my C: drive containing this file, but RRs andother error 'the path "C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}\HP Support Assistant.msi" was not found. ((Or I get another error that says that the file is not a valid installation for the product package)) Make sure you have access to this location and try again, or try to find the installation package "HP Support Assistant.msi" in a folder that can install the HP Support Assistant product. If I click on 'Cancel' and RRs another error HPSA "error 1714. Cannot remove the old version of HPSA. Contact the technical support.

  Need help, am at a loss on how to fix me:.

  My problem is finally solved! Thanks to another thread.

  http://h30434.www3.HP.com/T5/notebook-operating-system-and-recovery/HP-support-assistant-doesn-t-work-in-Windows-10/TD-p/5238243

  morgane_1771 suggestion to try revo uninstaller and then reinstall HP Support Assistant worked!

• HP Support Assistant 8.1 Windows

  My HP Support Assistant does not work with my recent upgrade Windows 8.1.  Is there any avalaiabe of bugs still?

  HI Jeff54:

  Thank you for your request:

  Windows 8.1 is a recent version.

  I'll try to uninstall the hp support assistant and then put it back to see if the error persists.

  I hope this helps.

• HP Pavilion 500 - 205 T DT: HP Support Assistant does not work in Windows 10

  I have recently upgraded to Windows 7 Professional (which came with my HP Pavilion) to 10 (64-bit) of the window.   I have problems with HP Support Assistant - tells me that the .msi file is missing.  I tried to uninstall, reinstall, and he always tells me that the .msi file is missing and I get error 1639, error 1714 and error 1603.  I TRIED all the articles and tips and nothing works.  Please help and send me the patch or the link for the fix to [personal information deleted].

  Try using revo uninstaller or geek uninstall to uninstall the previous version first.

  Then, try again to install the new version of HP Support Assistant from the link I posted.

• Should I Uninstall HP Support Assistant? If this is not the case, how to manage settings?

  Hi, new and first post so I'm not sure if this is the appropriate place, I hope that someone will tell me otherwise.  Have computer laptop Pavilion G72 9 months with OS Win 7.  I was wondering if I can uninstall HP Support Assistant on it (not really computers does) so that it won't keep coming and wanting to do things - or me for them, do on the computer?  I'm not entirely sure that it's a necessary software and will occupy the space and not something there.  Would really appreciate if someone can advise on this please, thanks in advance for your help.

  assle

  Mumbodog wrote:
  

  There are settings in the Support Wizard to disable certain features or reminders, some reminders are important, such as updates of software and the driver.

  When you have time HPSA opened by the Group of all programs and take some time to learn what it does and how to disable some reminders.

  You can uninstall it but are not recommended.

  I'm thinking the samething.

  "BUT" decided that since I'm not afraid and I'm glad to see things to see how they work went and adjusted the settings.

  I put so he can search for updates, "BUT" Let me decide wither to install them or not.

  It is important to keep an update to my view, so that you can keep your drivers up to date apps.

  The part of the maintenance of it I simply turned off altogether.

  I prefer to use other applications and Windows applications by default to keep my PC at its most beautiful.

  And I my maintenance once a week, most of the time, twice if not three times/manual including virus scans.

  Asst of support is very useful in many other ways just, troubleshooting, ease of access to different technical support Options, etc. of the Explorer.

  I like a user private companions would no longer advise...