Remote support Help Desk
How the remote is managed with my pool of related clones? If I want to control remotely for a user PC to help them with a problem that they have, can what tools/software I use?
In my view, there is a policy that allows you to enable RDP with the customer
Another option would be to install software of remote control, such as VNC, PCAnywhere, Dameware, Netop, etc.
Jose
Tags: VMware
Similar Questions
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At 3:56 pm is I got a call from a guy who claims to be an employee with Windows IT Help Desk; Adem Smith/ID # ADM209. The call came from the following number; 69-666-6961 adem Smith gave me another number to contact him. 646 243-2811 he was telling me that my computer license has expired and so that his group to renew the license, I pay $199.00, and my computer was in danger of being hacked. Sounds a bit scammy to me.
Anyone out there know such a group of support per person?
Your comments will be greatly appreciated,
Tony Capobianco
Hello
It's a scam.
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You are the only person who knows if you gave them remote access.
If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Report phone scams
Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.
In the United States, use the form of complaint to FTC Assistant.
In Canada, the Canadian Centre for fight against fraud can support.
In the United Kingdom, you can report the fraud as well as the unsolicited calls.
See you soon.
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My L7680 HP Officejet all-in-one prints only about 1/4 of a photo. Help desk services is not a problem. Is there a solution? MHow
Hello
As OEM HP is responsible for the good operation of the printer and their drivers. Check with
HP support, their documentation online and drivers and ask in their forums.Good luck, you need to update or reinstall the latest driver.
HP L7680 - set for your version of Windows
http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=2512009&LC=en&cc=us&DLC=en&lang=en&cc=usSupport HP & drivers
http://welcome.HP.com/country/us/en/support.htmlContact HP
http://welcome.HP.com/country/us/en/contact_us.htmlHP forums
http://h30434.www3.HP.com/PSG/=============================================
The main issue is probably the drivers, but these can help:
Add or remove a printer
http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printerSolve printer problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problemsOpen the printer Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-TroubleshooterFind the manufacturer's Web site
http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-websiteFind and install printer drivers in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-driversI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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I was on a chat with (deleted by the moderator) with chat support online, she offered a remote session helps and my computer completely frose. How to reconnect with a file number of session 0187688932 or get any support?
Hi Piotrr30412376,
I recommend to start a new chat session with the team, to do so please click here Contact Customer Care
Sign in with your ID (e-mail address utilized to purchase the product) Adobe - select them exact options below:
Let us know if that helps.
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Please God. turn off this product. Your help desk services do not work, cannot turn off. I use the retail SECTOR, xi of adobe acrobat. Connected to the internet. On more than 20 min. open for disable grayed out. Windows 7 pro x 64. This shit makes people use fraud. I just want what it OFF can be USED on another COMPUTER.
can anyone in the customer support to disable this?
Hello Terry,
I checked the serial number and found that you have enough number of activations left to install on 2 computers.
Please uninstall the software and activate it on another machine. In case of problems please let me know and I'll help you.
My direct email: [email protected]
Chat Support email:
http://helpx.Adobe.com/x-productkb/global/Service1.html Kind regards
Rave
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is macbook pro 13-inch 2012 no retina. apple remote support?
is macbook pro 13-inch 2012 no retina. apple remote support?
Yes. It has infrared port.
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I got an unexpected phone call this morning. The man at the other end is said to Microsoft Help Desk. He said he had an urgent problem with my computer. He said that, as part of the automatic updates download, my computer had downloaded some unwanted files likely to damage my computer. He said that the files would fill my drive causing my computer to grind to a halt and also undermine my security software, leaving my computer vulnerable to attacks. He wanted to sit in front of my computer and he would talk to me through fixing it. I did apologize and hung up. I now had two of these calls.
The sounds of all of this as a scam to me! I have no way of verifying that this person has been Microsoft at all, and I can't imagine Microsoft never call someone at home like that. I guess it was someone trying to access my computer for criminal purposes. I couldn't find anything on the web site of Microsoft to think there was no truth in what in told me.
Can anyone offer me any advice?
We play, November 25, 2010 12:02:38 + 0000, Rackett Player wrote:> I got an unexpected phone call this morning. The man at the other end is said to Microsoft Help Desk. He said he had an urgent problem with my computer. He said that, as part of the automatic updates download, my computer had downloaded some unwanted files likely to damage my computer. He said that the files would fill my drive causing my computer to grind to a halt and also undermine my security software, leaving my computer vulnerable to attacks. He wanted to sit in front of my computer and he would talk to me through fixing it. I did apologize and hung up. I now had two of these calls.>> The sounds of all of this as a scam to me!................................................................................................You are absolutely right. It * is * a scam.................................................................................................> I have no way of verifying that this person had Microsoft................................................................................................It certainly wasn't.................................................................................................> and I can't imagine Microsoft never call someone at home like that.................................................................................................You are absolutely right. They * never * do this.................................................................................................> I guess it was someone trying to access my computer for criminal purposes.................................................................................................Once again, all the way to the right.................................................................................................> I couldn't find anything on the web site of Microsoft to think there was no truth in what in told me.>> Can someone offer me advice?................................................................................................Follow your instincts here. They are quite correct.Ken Blake (MS-MVP)
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I need remote support to resolve a deadlock on my screen to display the desktop.
I need remote support to resolve a deadlock on my screen to display the desktop. When I try to grant the permission I get message saying that I have no contacts. apparently I need a support exxpert email address. How I not get that?
Hello
Thank you for writing to Microsoft Communities.
I suggest you get in touch with support chat were we access the computer via remote control and solve the problem.
Future prospects for more questions
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Using Windows XP Profwssional.
(1) when I try to set up "Remote support" I get the error message: "your current system settings prevent you from sending an invitation. How can I solve this problem?
(2) can I use this feature when both computers are on the same network?
Hello
(1) you must configure your computer to use the remote control - see here:
http://www.winxptutor.com/raenable.htm
and don't forget to make the firewall exceptions
(2) this function works on the different network also (so a computer can be in the United States and one in Australia)
Note - a computer can have Windows XP (family or professional edition) and another may have Windows 7, Vista.
LC
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Should I uninstall the support help you provided with Open Essentials manage?
could not find the answer to the question in the forums - should I uninstall support help Version 2.0.1.55945 I have installed with Open Essentials manage.
It is still supported?
Thank you
Vikram
Thank you for asking. No, the SupportAssist version 2.0.1 you mentioned is the last for OME. Version 1.0.1 mentioned in another post June 4 is for customers who are not already using SupportAssist of OME.
Thank you
John
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clarification of the role of admin Help Desk in IOM
Hello
I have granted few users with the role help desk Admin, I got the below list of permissions of the document oracle.
When the user tried to change the attribute of the user (name, first name etc...), he went for approval. But in the list above permission to the role of assistance, there is no mention of user to change access rights.
How is the user was able to edit the attribute name? Is this regular behavior? I see the admin role Viewer user has permission to modify user (attribute-level security) .
Help Desk role inherits permissions of other admin roles (display of use / other role)?
What is meant by request or direct exploitation?
What is meant by scope organization permissions?
Please provide details?
Thank you
Yes, you need to use in the same way, as described in the link button change user below. You must create a sandbox, apply EL expression and publish the sandbox.
Oracle security solutions: IOM 11 GR 2 - show elements and hide the user interface based on a role
The wink below shows the similar expression you need to set for users of the system of administration.
The other activity in relation to the Helpdesk will work as it is. He expression will only hide the button change for all users except Admins system (xelsysadm). We have working in one of the previos project. This should work for you as well.
~ J
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Adobe help desk do not answer (!). What should I do?
I have a new MBP, a few years ago, I installed LR5 to my Mac Mini. Now, I try to install LR5 on my MBP, but I do not succeed. Adobe help desk do not answer (!). What should I do?
Hello
Try to get in touch with the creative cloud customer, contact customer serviceonline, they are online 24/7. quick solutions and so sweet, so professional
Hope you find good
Saeed Alkarmi
Kind regards
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My computer is dead, had to get the new computer. Installed PS CS2 and tried to activate it. Cannot call the online help desk, they sent me to you to activate my software. I have the serial number and the last activation number. Thank you. Or to intervene in the forum.
[address removed by email.. mod]
Hi carlkent,
Your serial for Photoshop CS2 key would not work as the activation for CS2 servers were closed.
You must visit this link to download the version CS2 and use the key to series mentioned in this link: https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html
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I need chat support help!
I need chat support help.
Hello
Please try to reach the support chat via Contact Customer Care
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Hope that helps!
Kind regards
Sheena
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SMS on a help desk application. (pager) (phone)
Does anyone know the concept of SMS on a help desk application. (pager) (phone)
currently
When the user request in an application for help desk calls,
a Group1 emails sent to the application.
Group1 emails and forwards the request to the application group2.
group2 is dealing with the application.
the new needs of the application to test the message pagers.
How does this work? This is done through the application of coldfsuion?
any ideas?
How can I start this application?
Hello
A good article on this can be found here.
http://www.Adobe.com/devnet/coldfusion/articles/smsgateway.html
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