Received a phone call that is supposed to come from Microsoft Help Desk all downloaded on my computer junk files! Is it a scam?

I got an unexpected phone call this morning. The man at the other end is said to Microsoft Help Desk. He said he had an urgent problem with my computer. He said that, as part of the automatic updates download, my computer had downloaded some unwanted files likely to damage my computer. He said that the files would fill my drive causing my computer to grind to a halt and also undermine my security software, leaving my computer vulnerable to attacks. He wanted to sit in front of my computer and he would talk to me through fixing it. I did apologize and hung up. I now had two of these calls.

The sounds of all of this as a scam to me! I have no way of verifying that this person has been Microsoft at all, and I can't imagine Microsoft never call someone at home like that. I guess it was someone trying to access my computer for criminal purposes. I couldn't find anything on the web site of Microsoft to think there was no truth in what in told me.

Can anyone offer me any advice?

We play, November 25, 2010 12:02:38 + 0000, Rackett Player wrote:
 
 
> I got an unexpected phone call this morning. The man at the other end is said to Microsoft Help Desk. He said he had an urgent problem with my computer. He said that, as part of the automatic updates download, my computer had downloaded some unwanted files likely to damage my computer. He said that the files would fill my drive causing my computer to grind to a halt and also undermine my security software, leaving my computer vulnerable to attacks. He wanted to sit in front of my computer and he would talk to me through fixing it. I did apologize and hung up. I now had two of these calls.
>
> The sounds of all of this as a scam to me!
 
 
................................................................................................
 
You are absolutely right. It * is * a scam.
 
................................................................................................
 
 
> I have no way of verifying that this person had Microsoft
 
................................................................................................
 
 
It certainly wasn't.
 
................................................................................................
 
 
> and I can't imagine Microsoft never call someone at home like that.
 
 
................................................................................................
 
 
You are absolutely right. They * never * do this.
 
................................................................................................
 
 
 
> I guess it was someone trying to access my computer for criminal purposes.
 
 
................................................................................................
 
 
Once again, all the way to the right.
 
................................................................................................
 
 
> I couldn't find anything on the web site of Microsoft to think there was no truth in what in told me.
>
> Can someone offer me advice?
 
................................................................................................
 
Follow your instincts here. They are quite correct.
 

Ken Blake (MS-MVP)

Tags: Windows

Similar Questions

  • I received a phone call that is supposed to be from Microsoft

    Original title: Error Messages

    I received a phone call that is supposed to come from Microsoft (foreign accent) and telling me that error and messages of warning in the workstation had to be deleted or I was running a risk of piracy.  I hung up because I am sure that the alert was not for real.  A I was right?

    Yes.

    Next time call their bluff - just tell them that you don't even have a PC and ask how they know that!

    Microsoft do not telephone canvassing for some reason any.

    Tricky

  • I got a phone call that is supposed to be from Microsoft

    Anyone receive phone calls of '0013109', supposed to be Microsoft? -they mention 'Windows Update' and you have 'problems' with your email... which you don't? : I can not find this issue - I find this suspicious.

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

  • IM try ing to download 14 items that I have the right product from pc world after all download everything I get is file?

    IM try ing to download 14 items that I have the right product from pc world after all download everything I get is file?

    I was not aware that the software sold pc world

    kglad links in response to #1 here can help https://forums.adobe.com/thread/1986122

    Once you download, you use your purchased serial number to install

  • I received a phone call from someone claiming to be a certified Microsoft Dealer, onlinetechmate

    I received a phone call that is supposed to come from this authorized microsoft resellerwww.onlinetechmate.con try to enroll to allegedly clean my computer system. They pushed this sales pitch for more than an hour and even remote access to my computer. When I refused to sign for their services without any evidence of service ensure the cooperative who identified himself as "norman" be made a 'mac' froze my system laughed and told me to ' f * ck off "before slamming down the phone! everyone is aware of this Organization of stuffing and what I now have to sue in the courts to destroy my computer system? I asked Microsoft if they are willing to take responsibility for their actions of authorized dealers and am still waiting for their answer?

    * original title - never dealt with an organization of cowboy www.onlinetechmate.com? * 0

    It is a scam, there are several ongoing. Microsoft has nothing to do with it, and they aren't MS authorized resellers. If you let them take control of your computer remotely, you should be ashamed of yourself.

  • I received a phone call supposedly from Microsoft saying that you receive many messages from my computer problem

    original title: Ammyy

    Today, I received a phone call supposedly from Microsoft saying you receive many messages from my computer problem and they gave me the address of the site above to verify the call.   They said that my computer has a virus, and they wanted to remove the virus.  I'm really uncomfortable about this supposed Microsoft contact.   They are part of Microsoft, it is a legal company of Microsoft, it is a society of Ammyy

    Hello

    of course, it's a SCAM

    they want or money on your part for programs without value or make an identity theft on you to get even more money and get your internet banking passwords and credit card information, you get allows you to download the software to 'fix' or 'test' for your computer

    read this:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    Microsoft has none of the unsolicited telephone calls to help you fix your computer

    In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

    Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

    Treat all unsolicited sceptically telephone calls. Don't provide personal information.

    If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

    If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

  • Received a phone call from 1-647-931-5619 saying they were from Microsoft saying that my computer has been infected. Are you peole?

    I received a phone call from 647-931-5619 today saying that Michael was to Microsoft support and they received our computer error messages that have malware and viruses on our computer.  You call people to warn him of this?

    Scam.

    See: http://www.microsoft.com/security/online-privacy/msname.aspx and

    See: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Don't be fooled of unsolicited calls. Don't provide personal information.

    Here are some of the organizations that cyber criminals claim to come:

    • Helpdesk Windows
    • Windows repair center
    • Microsoft technical support
    • Microsoft technical support
    • Windows Support Group Technical Department
    • Microsoft Research and Development Team (team of Microsoft R & D)
  • Today I received a phone call from 'Human IT Solutions'. The operator said that I had reported an error and asked me to log in

    Original title: ERROR REPORT FIX - HUMAN IT SOLUTIONS.

    Today I received a phone call from 'Human IT Solutions'.  The operator said that I had reported an error and asked me to log in and follow his instructions, as it was a very simple matter to deal with.  I typed in the flag of MS, "rt" track: this opened the window "run" in which I typed in 'eventvwr' followed by 'OK '.  This opened "Event Viewer".  At this point I told him I was not willing to go far and he didn't send me the "fix."  He said that his company had no authorization to send emails and our conversation ended.  I tried to inform Microsoft, but of course all their facilities help for XP are now US only and I couldn't find any way to inform them (I think they should know, and anyway, if it is a genuine appeal, it might be good to have).  Anyone got any ideas on the question of whether I have done the right thing or how to say MS?

    ADF

    Original title: ERROR REPORT FIX - HUMAN IT SOLUTIONS.

    Today I received a phone call from 'Human IT Solutions'.  The operator said that I had reported an error and asked me to log in and follow his instructions, as it was a very simple matter to deal with.  I typed in the flag of MS, "rt" track: this opened the window "run" in which I typed in 'eventvwr' followed by 'OK '.  This opened "Event Viewer".  At this point I told him I was not willing to go far and he didn't send me the "fix."  He said that his company had no authorization to send emails and our conversation ended.  I tried to inform Microsoft, but of course all their facilities help for XP are now US only and I couldn't find any way to inform them (I think they should know, and anyway, if it is a genuine appeal, it might be good to have).  Anyone got any ideas on the question of whether I have done the right thing or how to say MS?

    ADF

    ADF, I received today a similar appeal.  When I questioned his information on the company, he was very defensive and said "I have no cold calling, I'm in East London" I asked him to give me the name of the software MS causing errors, during which he compiled a long list of file extensions and avoided the question.  When I asked her name and phone number so I can get my husband to call him back, he began to read a number on phone, but the figures '0-1', the line was cut off.

    I'm sure you made the right choice in putting an end to the conversation of what I lived today.  I have no idea how you would report to Microsoft, but wanted a response to you here to support your actions!

  • I rang microsoft to inform him that I received 2 phone calls today claiming to be them

    I received two phone calls today claiming to be from Microsoft saying that they have identified problems on my computer and trying to make me respond online. I called microsoft to let them know, and they put the phone clean on me! How can I inform Ms. this type of scam is underway and get them to warn users as was done in Australia in the summer 2010?

    Hi MartinMcCluney,

    These calls are false calls made by some offenders.

    Refer to the bottom of thread for more information on these calls.

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/i-received-a-phone-callemail-from-someone-saying/98a199f4-82cd-4433-b333-045451b89e2d

  • We received a phone call saying that Microsoft could not send us updates. Is this a legitimate call and you can do the updates direcetly online?

    We received several calls saying updates could not be performed on our computer.  We were warned that the computer may crash.  They asked us to turn on our computer and they would try to make updates in this way.  I have a question the legitimacy of the request and how they got to our phone number.  Please respond by email and tell me it is OK.  In addition, the appellant also had a strong accent, it was very difficult to even understand.  Thank you for your response.

    Scam!

    I received a phone call from someone who claims to have a Virus
    http://answers.Microsoft.com/thread/4489f388-d6de-416d-9158-0079764bb001
    (10 Aug-09 &ff; 44 pages/88 posts from 27 Jan-12)

    Avoid scams phone & other support Tech Cyber scams
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Avoid scams that use the Microsoft name fraudulently [phone & email]
    http://www.Microsoft.com/security/online-privacy/msName.aspx

  • I received a phone call from someone claiming that I had a virus

    I received a phone call from the India, claiming I had a virus, and it seems that I do... I followed the steps, they gave me, but I was unable to give them remote access to my computer (IE; take control). I found out because it is a scam.

    As they were unable to access remotely are they still able to access my personal information?

    And will install an antivirus on my computer to get rid of the virus known as I have now?

    Thank you.

    Hello

    Looks like a scam. Please do not hear these calls. If they failed to take control of your computer, then there is no need to worry.

    I suggest that you download, install and run Microsoft Safety Scanner and check if it helps to flush out the virus.

    I would also say that you used your main security software of Microsoft Security Essentials .

  • I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system for necessary repairs

    * O.T. > phone call

    I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system to make the necessary repairs.   They have stated that they are from Microsoft but I didn't honestly believe that.  Has anyone else had these calls?

    Thousands have and you have reason to be wary.

    Read this

    http://blogs.Microsoft.com/Cybertrust/2014/06/26/is-that-call-from-Microsoft-a-scam/

  • Call to access the computer, recently received a phone call from someone saying that my computer has a virus online damage the hard drive.

    Recently received a phone call from a person saying that my computer has a virus online damage the hard drive.  They said that my computer license of Microsoft and utilimately ID wanted remote access to my computer via maintenance PC (pc22.com) to correct it.  Is this a new type of fraud that goes around?

    It is not a new type of fraud, but it IS a scam.  MS does not give that kind of information, and they do not call users.

  • I received 3 phone calls informing me that Windows Defender is hurting my computer and they will refund my money.

    * Original title: Windows Defender

    I received 3 phone calls informing me that Windows Defender is hurting my computer and they will refund my money. He also wants me to turn on my computer... I put him up until I can get the information... is it a hoax?  Thanks for any help...

    Hello

    Windows Defender is the antivirus integrated in Windows 8/8.1/10 and do NOT harm your computer.

    It protects your computer.

    @@@@@@@@@@@@@@@@@@@@@@@@@@

    Here's the advice I give on this type of phone calls:

    It's a scam.

    We have all the errors and warnings in our Event Viewer, which is another ploy they use to scare you

    Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

    You are the only person who knows if you gave them remote access.

    If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

    If you use your online credit card, cancel and get a new one issued to you.

    And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

    There is an article in the link I'm you provide at the end of this one

    Read this Information from Microsoft:

    "Avoid scams to phone for tech support.

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Don't be fooled of unsolicited calls. Don't provide personal information.

    Here are some of the organizations that cyber criminals claim to come:

    • Helpdesk Windows

    • Windows repair center

    • Microsoft technical support

    • Microsoft technical support

    • Windows Support Group Technical Department

    • Microsoft Research and Development Team (team of Microsoft R & D)

    Report phone scams

    See you soon.

  • Volume icon appears at random then spend or receive the phone call

    Hello

    Without doubt, I went through all the threads it are on the theme of the volume icon, but have not found anything that fits my 'problem '. I have an iPhone SE and sometimes when I make or receive a phone call the grey volume icon appears on the screen. I attributed it to the apps from third-party such as IMDB or Facebook but tried various scenarios and honestly can't pin it down to a specific. Someone at - it a similar problem? To be honest, it's quite annoying to see the gray icon volume pop up like this out of nowhere. I should add that all is well in terms of volume and the volume keys. No clue as to what causes this problem?

    Peace,

    Wojtek

    How do you know that all is well with the volume keys? They can work properly (increase or decrease in volume when you press on), but there might be a problem with the hardware with them or the mute button.

    Make an appointment on the Apple store and bring the phone to be checked.

    ~ Lyssa

Maybe you are looking for