Samsung mobile phone - photo - says phone not connected - studio think that it is a Windows problem

Trying to transfer photos from mobile phone Samsung D600.  Drive installed Samsung PC Studio 3.0.  It is good, but says "phone not connected" tried with Bluetooth but makes no difference.  The Assistant said that the two devices are connected.  Don't know what else to do. Any help much appreciated.

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Hi RubytuesdayTD,

·         What is the exact error message?

·         Did you do changes on the computer before the show?

·         What service pack is installed on your computer?

You can run the Microsoft Fixit of the article mentioned below and check if the device is detected.

 

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Let us know if that helps.

Tags: Windows

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