Sansa crashes WMP after upgrade of the motherboard

Hello

I recently updated my Windows Vista x 64 - motherboard, processor, video card system - and since then, I had problems with my Sansa.  Now, when I start Windows Media Player 11 (WMP) and then plug in my 8 GB Sansa, WMP closes, with the dialog box "Windows Media Player has stopped working".  No other details are given.  A similar behavior is observed when I plug into the Sansa and start WMP thereafter.  Before the upgrade, the timing was very good.

After the upgrade, I had to re - activate Windows and the parameters of digital rights (DRM) had to be removed for Silverlight if I could play movies from Netflix.  The signatures of many DRM applications are apparently related to the hardware configuration.  I think there is a similar problem, i.e. WMP somewhere has a file that stores the configuration of my old, and when I try to plug in my MP3 player, it reviews the change in material and dies.  The file can even be stored on the Sansa.

Anyway, I don't mind formatting device if necessary, but I prefer to start more simple if possible.  Can anyone please confirm the problem and tell me how to reset the WMP/Sansa for my new Setup?

Thank you

Nick

Not so in response to your own message.

I was able to find a solution to the problem in the MS. support knowledge base  I've linked the two items below, the one I used is included first covers more recent versions of Windows.  The second has essentially the same information, but it is older.  Note that "individualization of the DRM system" is an important step.  Initially, I left this step, but it still doesn't work.

New link: http://support.microsoft.com/kb/925705

More old link: http://support.microsoft.com/?kbid=891664

Kind regards

Nick

Tags: SanDisk Sansa

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