Satellite A-L50-1DF - sound distortion using HDMI connection

Hi all

Recently, I bought a new laptop, a Toshiba Satellite L50-A-1DF.

From the beginning, I experienced problems with the HDMI connection.
When I connect my laptop to another monitor via HDMI more often than not, the sound is tinny and slightly distorted.

When I unplug the cable and put it in a few times, most of the time solved the problem.
I used different HDMI cables and different monitors with the same effect.

Other laptops work fine with these cables and monitors.
I reinstalled the drivers to display without a bit of luck and will eventually be sent my laptop in for repair.

Unfortunately, the problem was not found when they looked at it and I'll it back without a repair.

I have no idea what could be the problem, because it is not found by the repair team.
The customer service is unfortunately reluctant to me more help.

Can anyone think an explanation to this problem?

Thank you very much in advance for your comments!

Kind regards
Natasja

> I have no idea what could be the problem, because it is not found by the repair team.

This means that the technician did not notice the sound distortion.
I think that it s very difficult to solve a problem that is not reproducible.

In my opinion, you should check exactly when this question appears and must try to reproduce the HDMI sound problem.
You should concentrate on the audio source and the software that runs when you connect the laptop to the external monitor TV.

Also I recommend that you perform the tests after the system has been recovered to factory settings.

Tags: Toshiba

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