Satellite a200-1sv screen remains black at startup in Vista


We have a problem with Toshiba Satellite A200-1sv my girlfriend: when we started, most of the time, the screen remains black, while the computer starts: after awhile, we can hear the sound of windows (vista).

In addition, if connect us another screen of the computer, it displays the scheduled start screen. In order to use the computer, it must launch a few times... The support guy where we bought the computer told us "the computer is not compatible with Vista, we cannot do something".

Can we do something?

Thanks in advance,


I have to smile to read this message
Mainly, this statement is funny;
> The support guys where we bought the computer told us "the computer is not compatible with Vista, we can't do something."

I think that this laptop has been delivered with the Vista operating system. So why the guy said that the laptop is not compatible with Vista?  :| …. that's nonsense.

First the A200-1SV belongs to the PSAE6E series and it s fully Vista capable.
Secondly, like you say the external screen displays home Toshiba screen and so I guess that's just a matter of adjustment.
What you can do is to use the FN + F5 key combination to switch between display devices.

If it doesn't help to try to put the laptop back to the factory settings using the Toshiba Recovery CD!
In this case, the new OS, driver and tools will be installed and then everything should work fine.

Good bye

Tags: Toshiba

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