Scan a check with a bank program called Z@pit with my Scanner wireless

I have an Officejet 8500 connected wireless to an iMac, the latest version of Mac OS X.  I could scan successfully but cannot scan a check to my Bank.  They use a program called Z@pit, and it says that I don't have a scanner connected.  Any ideas?

Hi law7315,

I went to https://www.golden1.com/flash/zapit/zapit_demo.html and saw their troubleshooting positions related to the analysis of errors and things to check.

Based on information on this site and the info you provided; (according to the web site), the issue is probably with the driver.

When scanning the audit using this app, then select your scanner, the printer correct make and model appears in the list?

Have you tried to temporarily connect the printer via USB and a retry of the analysis?

If scanning via USB works and scans all otherwise work them wireless. then there could be something in the network blocking request analysis and/or verification of the local ports for imaging devices.

As I am not familiar with the program, I can't say whether, but those who would be issues I would recommend that you ask them if USB works.

I hope this helps!

Tags: HP Printers

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