Scan of the computer allow

Printer: HP Officejet 4620

OS: Mac OS X 10.8 Mountain Lion

I spent all last night on web chat with HP trying to get "my computer analysis" to work. I can scan from my computer fine. And printing is also very good. Just can't get it to run a scan from the printer display. It comes up with an error saying: a computer cannot be found and that I need to make sure the software is installed on my computer. We tried:

(1) for "scan my computer" utility HP---> will not

(2) uninstall by using HP software (while maintaining the comand, option and control) and then reinstall---> still will not

(3) repair permissions disc---> will still not

We spent a lot of time trying to get "scanning HP 3"install, but whenever we reinstalled the software of HP it was only "HP Scan" installed. Is it a distraction?

Point of desperation to reach now. Any ideas?

Thank you

Chris

Solved my problem. My computer had a name.

Go to System Preferences > sharing > change computer name

Tags: HP Printers

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