scanner failure message

My printer will not make copies or scan.  I get the scanner failure message.  Any options?

With a scanner failure message there is no much you can do. The document below will take you through all the steps. If this does not work, you will need to replace the printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
http://goo.GL/w7Hgh

A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax:
http://goo.GL/MCuNG

Tags: HP Printers

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