Officejet HP6700: HP6700 Scanner failure: unable to scan, copy or fax

Similar Questions

• my HP officejet 4500 Wireless has problem "FAILURE of the SCANNER. UNABLE to SCAN, COPY OR FAX SEND"help!

  Help, please... I bought the printer on May 1, 2011, (a year ago) and now I am facing problem of unable to scan, copy and fax. Help, please. Thank you

  Hi trebreklaw,

  Download and install the full software functionality from the link below.

  Driver and HP Officejet Full Feature software

• HP C7240 message "Unable to scan, copy or fax" appears when I lift the cover on dish

  This happened for some time. Whenever I raise the lid, this message appears: "unable to scan, copy or send a fax. If I type "OK" everything returns to normal. I am able to fax and scanning from the doc feeder, but some things are just too thick to put thru. I tried to put my paper under the lid while the appliance has been turned off, so I was not raised the lid, perhaps thinking he might still scan from the dumpster, but no. I get the same message as soon as I turn on the printer. Running Windows 7.

  In addition, there is a line on my paper when I scan through the doc feeder. No idea how to get clean or repair everything that makes the line?

  Thank you!

  Yes, life has a way of doing that sometimes.  I'm you a link to a document of troubleshooting for lines in copies of the automatic feeder (ADF) documents.  Click here  A thorough cleaning of the ADF will probably solve this problem.

  The error message "Unable to copy, scan or fax" may be more difficult to overcome.  On the only step left that could be considered would be a semi full reset.  This reset the default printer and clear the memory.  If the printer was on a wireless network, it should be removed and would need to be reconnected.  If you want to try this, I can send you the steps in a private message.  I need you agree to not post the stages.  Let me know what you decide.

• OfficeJet Pro 8620: Officejet 8620 Unable to scan, copy or fax error

  I get the error failed to scan copies or faxes with my 8620.  I tried resetting and have tried to connect different points of sale with the same results.  I had a year ago, so I'd say it's probably out of warranty.  I could not find someone working on local printers.  My loan to scrap 8620 or he hopes?

  After using Google I found the phone # contact HP is 1-800-474-6836.  They send a replacement printer.  After speaking with a supervisor, I was informed that they have technical problems with the HP Web site.  The site will throw you in an endless loop, and there is nothing you can do to talk except calling HP directly.  They said that they are working.  It is now more than three weeks.

• New HP Officejet 6600 will not scan, copy or fax

  I have a 6600 Officejet from HP that will not scan, copy or fax.  Oper. The system is Vista 32 bit.  Printer purchased April 30, 2012.  Error message says: Scanner fialure - unable to scan, copy or fax.

  Hello Plypal

  You can try the HP scan diagnostic utility first, but in general the failure of the Scanner is a hardware problem that must be repaired. You can find the number of the media on the link below as well as the link to the Diagnostic utilities.

  HP Diagnostic utilities

  HP support by phone

  EDIT: I couldn't find it before, but you can also check the Scanner failure article to reset your printer and check the connection of the power supply.

  Failure to scan

• ooficejet HP 6600 not scan, copy or fax

  I get an error "unable to scan, copy or fax" on my hp officejet 6600.  I have already tried powerdown and back up and it did not work.  I also checked for updates and all this so far.  Any ideas on what could be the problem and how to fix it?

  Hi kscheck,

  I understand that you have a 6600 Officejet who tells you that it is not able to scan, copy or fax. I'm sorry to hear that, but I'll do my best to help you.

  I read that you don't have a power reset, by unplugging and reconnecting the printer, but you have plugged the printer directly to a wall outlet yet? Just, which ensures that the printer gets all the power it needs to function properly.

  If the printer is plugged into a wall and that you are still unable to scan, despite the update and reset of the printer then the last option to try is a partial reset. Please read this privacy statement for HP: http://bit.ly/pCUQT7 and continue to check your Inbox for the reset instructions.

  If the reset does not solve the problem, your only options than others is to call HP Technical Support in your area and inquire about what they can do for you now.

  Hope this helped, have a great day!

• failure to scan, copy and fax for HP Officejet 4500

  I'm trying to scan with my HP Officejet 4500 and it is not allowing me to do. When I turn on the printer it says "failed to scan. "Cannot scan, copy or fax. When I try to scan, I have the wireless option to send it to my computer and when I choose my computer, nothing happens and it takes back me to the scan, copy, fax menu.

  I tried installation and resettlement and unistalling too many times. I also unplugged all the wires. Nothing works. I had problems with this mutiple printer and it is not even a month. How can I solve this problem.

  I'm afraid that the error you are getting means that the firmware is glitched, or the scanner lamp is out. If the firmware is glitched, the printer might actually be fixable, but if the scanner lamp is out, there is no much you can do. The document below will take you through a few steps to try. If this does not work, try to do a partial reset. If nothing works, you need to replace your printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:
  http://goo.GL/w7Hgh

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax:
  http://goo.GL/KULAv

  To make a partial reset:
  1. make sure that the printer is turned on.
  2. pull on the power cord from the printer.
  3. pull out the power cord from the wall.
  4. wait for 30 seconds.
  5 connect the power supply cord inot the wall, but do not connect the printer.
  6. press 3 and # buttons.
  7. while now buttons, plug in the printer.
  8. when the lights come on, release the buttons.

• HP Officejet Pro 8600 Scanner failure-CM749-64001

  Hello

  At the start, have error failure of Scanner - unable to scan, copy or send a fax

  have you tried turning the power on and the - all other functions seem good.

  The printer is new.

  Tim

  Try to unplug the unit, cord aside for 30 seconds and plug it back. See if the error goes away. You may have to contact the HP Support (1800-474-6836), because it is a hardware problem with the printer, and you can get the replacement.

• OfficeJet 6600: Office jet 6600 "Scanner failure" error

  I have a relatively new (9 mos old) Officejet 6600. When I turned on it today I got this error "failure of the Scanner: unable to scan, copy or send a fax."
  It is not connected to a computer or network, and is used only for the copy and fax.
  Help! It is in my office and we copy ASAP!

  Hi @wwah,

  Welcome to the Forums of HP Support!

  I understand that you receive an error message on the screen of your 6600 HP Office jet printer. I'd be happy to help you with this.

  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  Here is a document that I recommend that you try, products HP all-in-one - a 'Scanner failure' Message is displayed on the all-in-one control panel and you can not scan, copy or fax.

  This paper addresses issues in which a "Failure of Scanner" message displayed on the printer control panel. If a different error message is present, follow the steps in the section "Some a software problem or connection when you try to scan?" to find a document that answers to your problem.

• Error message scanner failure HP Officejet 4620

  the 4620 analyse not or copy, I get a scanner does not error message. I don't see the scanning light is lit

  or see it move

  Hello edc64

  Scanner failure is usually a hardware problem with the scanner. I propose the following article: a "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy or Fax.

  If the problem persists, call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

  http://www.HP.com/cgi-bin/hpsupport/index.pl

• HP all in one c4180 "unable to scan or copy.

  Using Windows 7 and my HP C4180 not scan or copy and comes up with the message "unable to scan or copy.  This "all in one" used to work on my old computers using Vista and XP but will not now work on any of them.  (Also my very old OfficeJet G85 has also stopped working with a similar message from the scanner does not).  I downloaded from online new drivers for windows 7, but I still get the same message.  I tried uninstalling and reinstalling but still not good.  Someone out there who can help please?

  Hello Chrissygee

  In general, this error is associated with failure to scan. Scanner failure is a hardware problem and the printer will need maintenance.

  I suggest all initially following the article a 'Scanner failure' message on the all-in-one control panel and you can not scan, copy or fax .

  NOTE: the last part of article (three Solution) is a function of the printer. It has some links to the HP warranty check tool and warranty options.

  If the problem persists you must call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
  http://www.HP.com/cgi-bin/hpsupport/index.pl

• Failure of HP4500 scan wireless all-in-one

  HP4500 all-in-one wireless worked fine for about 6 months.  Now when I turn it on I get a message saying "Scanner".

  The functions of printer failure - cannot scan, copy or fax"work very well.

  Tried once more to do a reset.  Still no luck with the scanner.  Looks like it's really a hardware problem.  Call the sipport line.  printer was purchased 01/20/12, so it should still be in warranty.

• scanner failure message

  My printer will not make copies or scan.  I get the scanner failure message.  Any options?

  With a scanner failure message there is no much you can do. The document below will take you through all the steps. If this does not work, you will need to replace the printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:
  http://goo.GL/w7Hgh

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax:
  http://goo.GL/MCuNG

• I have a HP 6210, when I try to scan or copy I get a "scanner failure".

  I have a HP 6210 for a few years now. I did a lot of work with all its functions. But now I can not copy or scan anything. The message is always "scanner failure".

  I tried with different OS but nothing works.

  Is this the end of his days?

  And the strange thing is that this happens only when I try to scan from the plateau.

  Charger scanner works perfectly!

  But I need to analyze both the fotos!

  It seems that the scanner mechanism which is integrated in the glass flat has developed a hardware problem. Please see the document located here for the procedure resolve a scan failure.

• HP Officejet Pro 8600 more print but not scan

  I have an Officejet Pro 8600 and I use Windows 7 Ultimate (64 bit) and it print and copy but will not scan. I had a hell of a time trying to get this thing to scan - I even spent an hour and a half with HP technical support and they could not fix it and finally gave up and call me Micro$ oft said that it must be a windows problem (Windows is up to date, incidentally).

  I tried to open the scanner software and nothing happens when I click the icon - the loading icon flashes for a second, then only the mouse pointer. Nothing happens if I try to boot from all programs. Nothing happens if I try to scan to the computer of the other printer told me the failure of sweeping and that there could be reasons of severalpossible (unrelated, software used, etc.).

  I have installed and uninstalled. A couple of times he was having trouble with the installation, but finally got it connected. Once it would not uninstall in Control Panel until I did it directly from the HP folder. I connected it by USB and wireless. I installed the version of bloatware. I cleaned that out and I tried the only version of drivers. The HP support person had me go and removed a bunch of stuff in the registry. I tried to run as an administrator. Nothing works. I even tried to scan using Windows Fax and scan. I disabled Kaspersky and made sure that my firewall is turned off.

  I am at my wits end with this and certainly regret my purchase at the moment. Help!

  Hello, it happens to the analysis of Windows (WIA) and generates an error:

  "The Windows Imaging service does not work... If the problem persists, you will not be able to scan using the applications that use this service, such as Microsoft Paint. Scanning software HP could still work. »

  It asked me to restart, and then re-run the diagnostic tests, but I got the same result.

  Then, I jumped to HP Scanner Twain and got another error:

  "The Twain component is not working properly because the product is used by another process. Save your work and close all applications. Turn the product off, turn it on again, and then click on restart and repeat the test. »

  He told me then the problem persists to uninstall the software, then reinstall the Full Feature software (I did, but available).

  * EDIT

  Problem solved!  After you had me run the diagnostic tool I googled the WIA problem and found that many other people had the same problem. A person has a response from Micro$ oft saying that it was a Windows 7 issue and how to fix it - this is the text I found:

  To start the WIA service, you need start all services of dependence. To start the dependency services, please follow the steps mentioned below:

  -> > click on start-> type "services.msc" and press ENTER, once you get up the services window, please do the rest steps.

  -> > first check and write down all the dependency services: -

  -> > right WIA-> properties-> tab dependence, check the services of name listed there.

  It must contain the following services:

  * RPC remote Procedure Call

  -> > DCOM Server process Launcher

  -> > RPC end point mapper

  * Detection material core

  Make sure that all of the above services are started in the services list.

  Last time, we started the Detection hardware Kernel, which solves our problem.

  (Andy, it's important.  Choose "Detection hardware Kernel ' and start this service which should start your 'Windows Imaging Acquisition '.  If it does not then select WIA and change the departure to "automatic".  This fixed my problems) after all dependency services start, please try to start, WIA service to solve the problem of .                                                                                                                                                                                       

  (For those who are doubtful with computers, like me, when you click on the start icon, you can type services.msc in the box of research programs or click on run and type it in there). Once inside the list of services, you can look at the dependencies by right-clicking on the Windows Image acquisition service and selecting Properties. Take note of these dependencies. Then back to the main list and watch to see if these dependencies are started. My Shell Hardware Detection says disabled, so I right click on it; However, starting selection is grayed out and I couldn't select it from the drop-down list box, so Startup type I selected Automatic, apply, close the Services window and then started my Scan software and presto, it worked.

  Thanks for setting me on the right track!