scanning from hpOfficejet Pro 8610 for OSX ELCapitan

I can't scan from my Officejet Pro 8610 All-in-one scanner my computer Mac (OSX El Capitan).  It prints well ok.  Someone can help me.  Thank you.

Hi @Ellen6,

Thanks for joining the Forums of HP Support for a solution to your problem of scanning.

I understand that you can print fine on your computer Mac OS X 10.11 El Capitan for a HP Officejet Pro 8610 e-all-in-one printer, but you are unable to scan. I would like to help with that.

I would like to start by resetting printing Mac system. If you are unsure how, here is an Apple Support document that can help - reset the printing system.

After resetting the printing system, the printer will have to be added to the printers and Scanners window. You want to make sure that you select the driver "HP OfficeJet Pro 8610 series" instead of the driver "AirPrint" in the menu in the window of printer "Add" drop-down 'use'. Here is a document that can help with this if needed - Add or remove a printer.

Please let me know if that solves the problem, or if you need assistance.

Tags: HP Printers

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