scanning with envy 4500

I bought a HP Envy 4500 several months ago.  No problems at all with the copy /printing.  Went to use the Scan function for the first time yesterday and get an error message that the scanner and the computer are not connected. I tried to scan the front of the printer and the HP Photosmart software and still get the same message.  Other functions still work correctly.  Help!

I finished chatting online with someone in support of HP for more than 2 hours.  RELOADED software of printer driver.  I was scanning with HP Photosmart Studio before I bought my new printer.  Now I'm scanning with HP Scan, which is located in the HP folder on my hard drive (not sure if it's still there or if he appeared with the new download).  I can easily transfer what I have scanned scanning HP Photosmart Studio in.  HP scanning works even better than Photosmart.

Problem solved.

Tags: HP Printers

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