Serial number entered is valid, but a product of eligibility can not be found on this computer

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• serial number entered is valid, but cannot find a product calling on this computer

  installed a new hard drive and get this error on a pc win7 even after recording in adobe and download my purchases...

  serial number entered is valid, but cannot find a product calling on this computer

  Hi ROBERT,

  The reason why you get this message is because you are trying to install a version of Acrobat upgrade.

  During the upgrade, you will be asked to enter the serial number twice. The first option is when you enter the serial number for the product you have purchased.

  The second time, you must enter the serial number for the previous version.

  Therefore, please enter the serial number. the previous version of Acrobat on the second line.

  It will be useful.

  Kind regards

  Ana Maria

• Hello, I just installed CS6 master collection in the history of the order, and when I try to enter the serial number it tells me that: serial number you provided is valid, but no product calling can not be found on this computer. Then he gives me the opti

  Hello, I just installed CS6 master collection in the history of the order, and when I try to enter the serial number it tells me that: serial number you provided is valid, but no product calling can not be found on this computer. Then it gives me options in the drop-down menu, but the Master Collection CS6 is the only one not listed is not in a menu drop-down.

  Your CS6 must have been bought an upgrade.  He asks you to select/provide is the name/serial number of the previous version, you bought that qualifies you to install and activate the CS6 upgrade version... it would probably be CS5.5 CS3.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• Error message "" serial number entered is valid, but calling it a product irritate lies on this computer "appears." Cannot reinstall CS5.5 on my macbook pro after that hard drive crashed and was replaced.

  Error msg "the serial number you entered is valid, but cannot find a product calling on this computer" appears. Impossible to reinstall CS5.5 on Macbook pro after the hard drive crashed and was changed.

  Hello

  Thank you for your response. I've finally managed to connect with a support staff through the online chat portal & advises him to download CS3 web premium. Tried to find it, but this option is not available in scrolling to the bottom of the box. Ultimately, the staff had to help me to unlock the CS5.5 update manually from its end. He indicated that, in my case, the situation could not be resolved through this method, and I'd still have to contact support via the portal chat staff to help unlock my CS5.5 If this problem occur again should I need to reinstall it on a new computer laptop.

• 2nd installation copy of CS5 on a laptop, get "the serial number entered is valid but cannot find a product calling it on this computer."

  Any help?

  This means that you install an upgrade version.  He asks you to prove that you have an older version that qualifies you to use the upgrade version.  Because it can not discoveries opened on the computer, you need to identify which version you are upgrading one and provide its serial number.

• I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number [removed] is valid but the product was not found on this computer HELP!

  I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number [removed by Mod] is valid but the product was not found on this calculation? Help!

  More information about this error is also available onhttp://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html who can refer you to contact support if necessary.

  Concerning

  Stéphane

• I get an error that the serial number provided is valid, but one product calling could not be found.  Acrobat Pro XI shows not under selection product.

  

  Under Select a product, Acrobat Pro XI does not appear.  I downloaded Acrobat Pro XI.  It's on my desk.

  You purchased an upgrade. If you just need to prove that you are allowed to discount. To do that give you the OLD serial number of your OLD product - Acrobat X or 9 - when asked. This is the "eligible product. Do not forget to keep the TWO serial numbers for always, you will need to reinstall.

• Validation problem: Lightroom 6 ' serial number provided is valid, but calling it a product was not found on this computer.

  I downloaded and installed 6 Lightroom to my new computer.  It will not be validated.

  I get a message "Serial number provided is valid, but calling it a product was not found on this computer.

  You have entered a serial number update for version 6.

  To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.

  Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.

• First Pro CS6 license not recognized - "serial number provided is valid, but calling it a product was not found on this computer."

  I have a new computer and tried to get the first Pro CS6 installed. I have a license first Pro "Version 6"Windows - I can see in MY PRODUCTS. So downloaded installation for first Pro CS6 "old downloads" page - when I put in the serial number, it says ' serial number provided is valid, but calling it a product was not found on this computer. "there is a"select a product"drop down and the only thing on the list is Pro Prem CS5.5 - when I put in the liscence here It says invalid. Just to try, I downloaded the installation for CS5.5 and who does not accept the license at all. What can I do to get the CS6 running on my new computer?

  A bit of history which could be related, I remember that I originally bought first Pro CS5 from someone on ebay, not knowing that it was a Mac version, which would not work on my PC - so I contacted Adobe and upgraded to CS6 for Windows at a lower cost. I see in MY PRODUCTS there is a serial number for the two "Adobe Premier Pro" version 5 for MAC and Version 6 for Windows.

  Help is appreciated!

  Mike

  It asks you to select a product, qualifying, which is that you have you upgraded

  IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.

  To contact support for a serial number or activation number, please click on the link below:

  (be sure to connect to adobe.com with your Adobe ID first)

  Serial number and activation support

  Guinot

• I intalled Creative Suite 6 on my iMac and the serial number has been validated, but when I connect activate the software, it is suspended until I have the strength of smoke activation. No error message; I have no problem signing in the case.

  I installed Creative Suite 6 on my iMac (Yosemite) and the serial number has been validated, but when I try to connect to activate the software, it is suspended until I have force the activation of quit smoking. No error message; I have no problem signing in the case. Help?

  Hi Jdburton,

  Please check: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Concerning

  Megha Rawat

• I have PSE 7 and with official serial number. I have a new laptop and I can not install PES. I'll gett a mistake: not good serial number... :( I uninstalled the PSE from my old computer software. Can someone help me?

  I have PSE 7 and with official serial number. I have a new laptop and I can not install PES. I'll gett a mistake: not good serial number... I uninstalled the PSE from my old computer software. Can someone help me?

  To locate the serial number:

  ----------------------------

  http://helpx.Adobe.com/x-productkb/global/find-serial-number.html

  Error "serial number is not valid for this product". Creative Suite
  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html

  Error failed to validate the serial number | CS6
  http://helpx.Adobe.com/Creative-Suite/KB/unable-validate-serial-number-CCM.html

• I just installed Acrobat Pro XI.  When I went to start the program asked me for a serial number, which I have, but the menu drop-down did not include Pro XI and gave me an error message

  I can't not far as this screen because the serial number does not match any product on the menu drop down.

  Apparently, it sounds as if you have purchased an upgrade, which if so would have been a mistake. Of course, if this is not the case, check received. If still not sure please tell us price paid.

• I just reinstalled win 7 pro on the computer, on which I got it and now says product key it can not be used on the computer when he was recently on this computer

  a guy has done some work on my computer and had to reinstall the software, but now that I have reinstalled windows 7 pro again at this same computer I enter the product key and it says that it can no longer be used on this computer

  Try this link, it might be what you're looking for. It will be useful.

  Cannot use the Windows 7 FPP product key after reinstalling on the same computer

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-windows_install/cannot-use-Windows-7-FPP-product-key-after-several/a67a7af4-9970-4b49-87D3-e95685482c47

• I want to install the App "MyChart" on comp. 8 Win & Win support indicates it is available for FF, IE, etc., but modules FF say it can not be found?

  Why FF? is not available when there is apparently

  Looks like you are using the Web site directly in the browser instead of using a separate application. I think that separate applications are for mobile devices. However, I didn't really dig in there in detail.

• the serial number you entered is valid, but cannot find a product of eligibility on you

  the serial number you entered is valid, but a product of eligibility is not found on your computer. I bought Abcorbat standard x and this message is coming whn I try to load

  You purchased an upgrade, so you said you had an older version. Is the serial number of this older version that you is your "qualifying product".