Service request information

Similar Questions

• Contact-> Service request - show only the SRs that belong to the user

  Hello
  
  Here's the scenario:
  
  User has access to all Contacts and can see did not have SRs.
  
  The role of user - can read all records = YES
  
  Profile of user access
  
  Contact - Readonly
  Related information under the Contact section:
  Service request - View (inherit primary does not appear in the drop-down menu)
  
  When I login, I am able to see all the Contacts (directed by role play) and also all SRs associated with this Contact.
  
  Problem: Only SRs belonging to the logged in user should appear. SR the other user should not be visible under the contact.
  
  I've seen examples of the use of ' inherit primary. " This option is not available.
  
  How to get this functionality? (Contact - read all records and associated Contact SNS should show only users registered in SRs)

  Here's a way to do this:

  -Instead of the Service request related information on the Contact details Page, create a Web Applet, and incorporate a report that resembles the Section Service request information.
  -Filter this report with a session variable, connection name and use this login name to filter the corresponding column on the report. On the report, add a link to action on the SR # so agents can pierce the ther SR detail page and update etc...

  This way the user will see only those SR what he or she has.

  -Royston

• Get the name of market (subtenant) advanced service request

  Hi all

  Background:

  Try to get request information in advance designer service pushed to my stream of vCO (vRO).

  my direct environment vCAC 6.0 now, in testing I vRA 6.1

  In the laboratory (6.1), there is a charge option in the query designer that allow me to capture what it:

  

  Unfortunately in 6.0 that is not available!

  So I tried to do of vCO and I captured; __asd_subtenantRef

  Test2 = System.getContext () .getParameter ("__asd_subtenantRef");

  GUID that is perfect for the name of the applicant, but the BG (subtenant)

  Is it possible that I can get a clear name this?

  Thank you

  MJ

  I found a solution:

  You will need the 'data package'

  In your workflow: drill up to SQL > Configuration > add a database:

  Enter a name, type DB and the DB in the first page URL, then your credentials in the 2nd page (a user read-only in the DB will suffice).

  This may take a few seconds after it is finished, you can see the DB on your tab of the inventory:

  

  Then, you can run a select statement if you like me, I want to just check that everything is ok

  

  the DB table you're looking for here is "cat_subtenant".

  Your flow:

  retrieve the guid of the tenant of the application

  bgRef = System.getContext () .getParameter ("__asd_subtenantRef");

  System.log (test4);

  create your query

  var query = "select cat_subtenant.name from the cat_subtenant where (cat_subtenant.id ='" + bgRef + ")" '); » ;

  resultRecords = database.readCustomQuery (query);

  System.log (resultRecords);

  Hope this helps someone someday

• Free custom Service request

  Hi all

  I created a custom self-service request i.e. 'ADVANCE' using EIT. Did the installation in
  HR & TEA (positions upto 2 approvals upward. I've done the installation:

  (1) created an EIT for ADVANCE of FUNDS
  (2) created a function for the CASH ADVANCE
  3) has added the function in the Menu of self-service
  (4) run 'Registry of information Types' to 'MOVE on '.
  (5) If a Condition in the SOUL using the attribute existing
  6) has also created a rule in the SOUL
  (7) on the profile for customization options
  (8) BG, Security Profile & Usertype profile options are set
  Still to do:
  (1) necessary to allow segments of FDF self-service page using personalization for segments of the CASH ADVANCE

  After you activate the profile customization options, when I chose the request...
  It is showing error as shown below:

  Error:
  The selected action is not available. The cause may be related to safety.
  Contact your system administrator to check your permission for this action level.

  PL guide me where I need to check? I appreciate the entries from anyone.
  Thank you.

  
  Kind regards
  Siva

  Hi Siva,

  Please add the function that you created to 'ADVANCE' also to the following menus:

  1 menu personal Actions

  2 menu Actions manager

  3. global Self Service custom functions

  Line 1 and 2 must be the same as you gave in the Menu through which you access this function.

  Kind regards

  Karine

• TNS:listener is not currently of service requested in connect gout

  I want to restore my data file for production with rman
  When I publish the command, the following error is coming below
  
  
  RMAN > startup force
  
  RMAN-00571: ===========================================================
  RMAN-00569: = ERROR MESSAGE STACK FOLLOWS =.
  RMAN-00571: ===========================================================
  RMAN-03002: failure of the boot command at 16/09/2012 09:48:12
  RMAN-04014: failed to start: ORA-12514: TNS:listener is not currently of service requested in connect descriptor

  Hello
  to start your rman on the target database where you also want to do the restore. If you connect to your database with the recording of the dynamic listener, you have the problem in case of a restart of the database that the database service is deregisterd of the listener. In this case, you don't need the listener for that and I think that you do not have. Also, make sure that your catalog database is available. Just for information. You should be able to restore a tablespace also without a catalog database.

  Try to connect
  RMAN target / catalog rman/rman@catalog

  concerning
  Peter

• SR - SErvice request.

  Hi experts,
  
  am I need details on: SR
  
  How to make a service request? for whom?
  
  y at - it no payment?
  
  Is this good place to ask this question. ?
  
  Sorry for the delay of edition:
  
  This for:
  
  the forum Admins.
  
  is not good to ask this question means you please direct me.
  
  do not lock the thread please.
  
  inform me. I'm closing this thread.

  Traveling with limited access at the moment, so no, sorry. If your company has a number of csi, then someone purchased a support contract, whereby if you can talk to your representative commercial Oracle or the person in your company who bought it or you are a partner, in which case you can talk to your Oracle partner your company contact. If you do not have a number of csi, then you will need to purchase a support contract.

• Assignment of Service request records to books

  Hi all
  
  I tried to add a service request record to a book which belongs to the partner organization. This book is one that is generated automatically when a partner is created. I added the user in the section of information related to the users of the book. I checked the profile of access for visibility. But when I click on the Add button on the title bar of the article of book in the service request details page, this book does not appear. Is there anything else which I am supposed to achieve?
  
  Thank you
  Naren

  Naren,

  The partner book that is automatically created works ONLY on the partner folder, you must create a separate register to assign to records - we used the format P - {Partner Name) this wil then added to the files using workflows PRM.

  concerning
  Alex

• Service request not getting associated with the Contact

  Hello
  
  We have an interface between the Web site of our company and Siebel On demand application, visitors can come to our Web site and submit a request by filling out a form with their contact information and their request. In turn, this creates a folder 'Contact' and a 'Request for Service' in the Application folder,
  
  'Contact', we used WSDL and v2.0 "Request for Service" WSDL as the webservice interface, we find that the Contacts and requests for services are created as that individual records, service demand does not get associated with the contact record is created?
  
  We are capture the following information under the heading "Contact".
  First name:
  First name:
  E-mail:
  Phone:
  Address:
  
  and the following information under the 'Service request'
  Product information:
  Object:
  Description:
  Type:
  Status:
  
  Should the specify us anything else under the Service request in the interface that will associate the Contact and "demand for services.
  
  Is it because in version 2.0, each object exist as separate nodes that we are facing this problem?
  This will be solved by using v1.0, is there a limitation any using v1.0, please specify
  
  You can call me if you need additional information
  
  Thanks and greetings
  Satish Kumar
  + 1-857-869-0239

  Hello

  When you create the Service request, make sure that you set the field "ContactId" so that the created contact is associated with the SR created.

  -John CRMIT

• Zip code does not match with the Service request number

  Hello
  I can, check the State of repair of my Xbox to the t.
  It keeps giving the same error (ZIP Code does not match with the Service request number).

  I tried to register the product.
  but it seems impossible, if it has a status of repair open.

  a catch 22.

  Hello

  I suggest you go through the following link.

  http://www.Xbox.com/en-us/

• How to open a service request / Ticket / issue

  Hi all

  I am now looking for some time how to open a Ticket or Service request for some issues of the iDRAC, I found.

  How can I submit these?

  Kind regards

  UBruns

  Ubruns,

  If you follow this link it will allow you to enter your service tag, once it will lead to where you can choose between email, phone or chat.

  You can also post here and we can assist you as well.

• What events trigger service requests?

  Hello

  I know that CHS has algorithms to assess the communications between the sophisticated devices but, is there an easy solution for a customer who asks what events trigger Service requests?

  Kind regards

  Gabriel Tlalpachicatl

  Hello Gabriel,

  Under the technical means of CHS, there is a "Smart Call Home monitoring details" document. This provides specific details for each diagnosis, environment and alarm of syslog by device.  It must also offer if an SR would be open.

  Tim

• Open Warranty Service request July 23, 2013 for Dell U3014 not yet shipped

  Dell technical support chat, Dell agent diagnosed my brand new, in the U3014 defective LCD warranty and I was sending by e-mail & service on July 23, 2013 application numbers. While they inspected the status of service request today (from this page: http://www.dell.com/support/incidents/us/en/04?c=us&s=bsd&cs=04&l=en), it does not seem to have shipped yet despite almost launched a week ago.

  When I could expect my replacement LCD to ship? I expect a much faster resolution of Dell, especially for premium for the lighthouse of Dell LCD.

  pil0tflame,

  According to the availability of the manufacturer, the typical turnaround time on shipping is 7 to 10 business days. So I'm not expecting to ship until Thursday, may 1 at the earliest.

• DB stopped working with ORA-12514: TNS:listener is not currently of service requested in connect descriptor

  Hello

  I installed Oracle 4 months before and work perfectly fine on until now. I could not able to connect to any DB or URL http://127.0.0.1:8080/apex/f? p = 4950

  The connection failed with the below error

  ORA-12514: TNS:listener is not currently of service requested in connect descriptor

  Results of the LSNRCTL STATUS as below

  C:\oraclexe\app\oracle\product\11.2.0\server\network\ADMIN > LSNRCTL STATUS

  LSNRCTL for 64-bit Windows: Version 11.2.0.2.0 - Production on 3 January 2016 12:43

  : 55

  Copyright (c) 1991, 2014, Oracle.  All rights reserved.

  Connection to (DESCRIPTION = (ADDRESS = (PROTOCOL = IPC) (KEY = EXTPROC1)))

  STATUS of the LISTENER

  ------------------------

  Alias LISTENER

  TNSLSNR for Windows 64-bit version: Version 11.2.0.2.0 - Prod

  ction

  3 January 2016 start date 12:43:51

  Uptime 0 days 0 h 0 min 4S

  Draw level off

  Security ON: OS Local Authentication

  SNMP OFF

  Default Service XE

  Listener parameter File C:\oraclexe\app\oracle\product\11.2.0\server\network\A

  DMIN\listener.ora

  Listener log file C:\oraclexe\app\oracle\diag\tnslsnr\RAJESHK-PANTAR\lis

  tener\alert\log. XML

  Summary of endpoints listening...

  (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC1ipc)))

  (DESCRIPTION = (ADDRESS = (PROTOCOL = tcp) (HOST = localhost) (IN.

  RT = 1521)))

  Summary of services...

  Service 'CLRExtProc' has 1 instance (s).

  Instance of 'CLRExtProc', status UNKNOWN, has 1 operation for this service...

  Service 'PLSExtProc' has 1 instance (s).

  Instance of 'PLSExtProc', status UNKNOWN, has 1 operation for this service...

  The command completed successfully

  C:\oraclexe\app\oracle\product\11.2.0\server\network\ADMIN > LSNRCTL SERVICE

  LSNRCTL for 64-bit Windows: Version 11.2.0.2.0 - Production on 3 January 2016 13:0

  : 08

  Copyright (c) 1991, 2014, Oracle.  All rights reserved.

  Connection to (DESCRIPTION = (ADDRESS = (PROTOCOL = IPC) (KEY = EXTPROC1)))

  Summary of services...

  Service 'CLRExtProc' has 1 instance (s).

  Instance of 'CLRExtProc', status UNKNOWN, has 1 operation for this service...

  Managers:

  "DEDICATED" set up: 0 denied: 0

  LOCAL SERVER

  Service 'PLSExtProc' has 1 instance (s).

  Instance of 'PLSExtProc', status UNKNOWN, has 1 operation for this service...

  Managers:

  "DEDICATED" set up: 0 denied: 0

  LOCAL SERVER

  The command completed successfully

  Please help with what deliver you.

  1. control file backup to trace using the "alter database backup controlfile to trace as 'C:\control.bkp ';

  2. turn off your database

  3 startup nomount

  4. create controlfile from the backup created controlfile command. For example. See below (it is extracted from the trace my database controlfile. RESETLOGS option use as in 1st line

  CREATE CONTROLFILE REUSE DATABASE "WIN1DB" RESETLOGS  NOARCHIVELOG
      MAXLOGFILES 16
      MAXLOGMEMBERS 3
      MAXDATAFILES 100
      MAXINSTANCES 8
      MAXLOGHISTORY 292
  LOGFILE
    GROUP 1 'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\REDO01.LOG'  SIZE 50M BLOCKSIZE 512,
    GROUP 2 'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\REDO02.LOG'  SIZE 50M BLOCKSIZE 512,
    GROUP 3 'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\REDO03.LOG'  SIZE 50M BLOCKSIZE 512
  -- STANDBY LOGFILE
  DATAFILE
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\SYSTEM01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\SYSAUX01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\UNDOTBS01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\USERS01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\EXAMPLE01.DBF'
  CHARACTER SET WE8MSWIN1252
  ;
  

  5 mount the database 'edit the editing of the database'

  6 open the database using newspapers to reset "alter database open resetlogs.

  Thank you!

• Maximum number of Service requests

  Hi all

  Greetings for the day!

  After continuous follow-up with my client, I recently got the number of the ITUC, using which I created ID metalink and triggered several SRs for pending open questions and began following. However, the management insisted on open SR only for critical questions, in order to avoid the maximum number of service requests.

  It intrigued me, according to my knowledge, there is no limit or value set, who says you can't create more than Nnn number of service requests, please let me know if it there in a. I tried to search for the same thing on the forum as well as google, but did not find. Furthermore, another application that came to my mind was, if I have the Database Enterprise edition license, and I raise questions about FCAC, it will be by any violent means the terms of the assistance contract?

  Hereafter, document as well, but no luck.

  http://docs.Oracle.com/CD/E25290_01/doc.60/e25224/SRhome.htm

  Thanks in advance,

  AbbasDBA

  It depends on the nature of your organisation has subscribed the support contract.

  For example, see the http://www.oracle.com/us/support/library/057419.pdf 'Incident Server Support Package' (page 13)

  Most customers would sign up for normal support that does not limit the number of SRs, but some they choose this method for specific projects / implementations.

  Hemant K Collette

• How can I increase a service request?

  Hi all

  I have a service request that is OK, but I'm afraid that it will not be resolved by the end of the month.

  Please can you point me in the right direction for this escalation in a good way.

  Thank you

  Djidji

  We are generally worse the SR thru Oracle Support phone: 0008001007534 or 018004258448.