Setup does not recognize connection to printer

have hp photomart c4180, reformatted and cant install now.  running windows 7 64 bit and I tried several times to hp Web site to download and comes to where it says device plug and it does not recognize the printer.  gone through all the troubleshooting steps and ready to throw it out the window, btw, printer works when connected to another pc.

Hi duckhookob,

OK, if the printer works when you connect it to another computer and then your question has to do with the USB ports on your computer does not. I suggest you contact the computer is built to solve the problems with the computer.

HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

I would like to know what are the errors you receive?

http://www.HP.com/go/tools

Tags: HP Printers

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