Sleep mode being blocked/prevented

When I try to put my computer in mode 'sleep', I get a warning window saying basically "peripheral scanning WSD prevents the computer mode 'sleep'."  I checked for an update of device as suggested, no luck.  I even disabled the scanning device, but still will not enter sleep.

Hello
 
Try these steps and check the result.
Step 1: Check the settings of the scanner device power management.
1. click on start, type devmgmt.msc and press to enter.
2. double-click the scanner device and click the power management tab.
3. uncheck all options and apply the settings.
4 restart the computer and try to put the computer in mode "Eve" and check the result.

If the problem persists, try the following steps.
Step 2: Stop the scanner service.
1. Click Start, type services.msc and press to enter.
2. from the list of objects, double-click scanner service.
3. stop the service and apply the changes.
4 put the computer on "standby" and check the result.
 
Step 3: Disconnect the cable from the printer/scanner.
1 shut down the computer.
2. unplug the power cable from the printer/scanner.
3. restart the computer.
4 put the computer on "standby" and check the result.
 
Step 4: Plug the cable from the printer and check the result.
We also recommend that you install the latest service pack successfully. Visit this link for more information: http://support.microsoft.com/kb/935791
 
I hope this helps.
 
Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

Similar Questions

  • I forgot my PIN for my iPhone and cannot use recovery mode because my sleep button is blocked. A certain predicamnet ik

    I forgot my PIN for my iPhone and cannot use recovery mode because my sleep button is blocked. A certain predicamnet ik

    Only thing you can do is to let die and then hold the home button when you plug it into your computer to put it in recovery mode.

    Actually if the phone is on and that you have an icloud account, you can delete it at distance of icloud.com

    Go to find my iphone and erase the phone.

  • Prevention of Wake from sleep Modes

    When I finish using my computer for the day, I put it in hibernation. Yet, the next morning, I find he woke in the night, usually shortly after midnight (according to the event viewer, which gives "Unknown" as the cause) and is always awake.  I opened the Device Manager and all unchecked boxes labeled "allow this device to wake the computer", but it still happens. How can I make sure that he wakes up only when I press the power button?

    Note: I am running Vista SP3 on a HP s3321p computer.

    There is no Vista SP3.

    http://www.Vistax64.com/tutorials/63567-power-options-sleep-mode-problems.HTML?filter [11] = power % 20Management

    Read the info on the link above; and also read the 'related links '.

    See you soon.

    Mick Murphy - Microsoft partner

  • 4320 SP stops always after sleep mode

    Until recently, my SP 4320 resumed OK after being passed in sleep mode. Now it always stop when I press the power button.

    Anyone got any ideas?

    Hello

    It seems that you have changed a setting in the Toshiba Power Saver. There is a feature to switch the function of the Power button, close the cover and so on!

    Change it and it works!

    Meier

  • Monitor intermittently do not wake from sleep mode

    I have a new Pavilion 500 - 205t Windows 7 Desktop (two weeks).  Two days earlier, after the computer is in mode 'sleep', the computer would wake up, but the screen would not.  I contacted HP Support and they said not to put the computer in mode 'sleep', but to turn it off instead.  They said that the computer could accumulate a static charge which could prevent the monitor to wake up from sleep mode.  Their solution was to force a shutdown by pressing the power switch, unplug at the back of the Tower, by pressing the power switch for 20 seconds, plug everything back in and then turn on the computer.  The monitor worked correctly then wake up from sleep mode.  For the last two days, the computer would wake properly from sleep mode.  Today, the same thing happens again.  This time, I turned off the computer and then he turned back to (without unplugging everything) and the monitor worked correctly.

    Here's my question:

    Is it really a static problem? (It has been cold and dry here for several weeks and static is high)  Or I have a hardware problem or software that needs to be fixed?  Thank you for your time.

    I think I found the solution to this problem for my computer.  I changed the settings for sleep or sleep 'Hybrid' or 'Hibernate' is allowed.  Since then, I have not experienced the problem.  I also changed what does the power button, so that when I press the power button, the computer shuts down normally.  This prevents a "forced" shutdown if the problem happens again.

    Thanks again Bill, for your time.  I mark this problem is resolved.

  • OfficeJet Pro 8620: Sleep mode does not

    "Sleep" mode does not work on my new settlement 8620. I tried to change the duration of sleep from 5 min. to 10 and 15, but he was not asleep yet. I tried to close and restart the unit, but that did not help. 2 times the unit did go to sleep, but then he woke up after a short time.  Any suggestions?

    Hello

    Fitrst ensure that the printer has the latest firmware:

    http://support.HP.com/us-en/document/c04083718

    More don't forget to connect its completely directly to a wall outlet and not by some power strips, surge protectors, etc.

    If the same results persists, try temporary disconnect a cable from the back of the printer in order to isolate any possible cause (e.g. fax, USB cable, etc.), remove one cable at a time and to check for the difference.

    I suggest starting with telephone wires, telephone line condition as example may prevent the printer from sleep remaining.

    Please let me know the results,

    Shlomi

  • Getting pc mmy on "Sleep Mode"

    Hello

    Can anyone tell how to stop my PC from NSB automatically come to miidnight every night? I believe that I did it myself, but I can't remember how to cancel this task.

    Thank you very much, please write soon to * address email is removed from the privacy *.

    Kind regards

    Danny

    If your system is connected to the Internet, it seems that your system can be defined on WOL or 'Wake On LAN '.

    MS article that hits the highlights of WOL:
    http://support.Microsoft.com/kb/810719

    It's too bad the Answers MS implementation forums ask all basic system information when a new question is asked, so we don't know anything on your system.

    Not knowing the basic informations of a problem prolongs the frustration and the agony of these issues, but that's the way they choose to turn things around here.

    Thank you owners MS Answers, continue to make solving simple problems as frustrating and a lot of time as possible.

    Please answer the following questions, the better you can:

    What is your system brand and model?

    What is your Version of XP and the Service Pack?

    The committed Microsoft SUpport Engineer "experts" like to point you in the way of a scheduled task being the culprit, to wake up every day, but I think it's unlikely since that would take some additional effort and configuration required to make it work, but you can of course check out if you want.

    Anyone who thinks he might be a scheduled task, just try to set up a scheduled task on your own system to wake up when it is stopped and you'll see what I mean.

    It is more likely that your system of brand not specified and the model with unspecified of operating system and Service Pack receives a "magic packet" (ISP) Internet Service provider.

    This means that even if the system is off, some systems have a feature that will wake them up when there is some activity on their Internet connection - even if the computer is off (which is normal and can be useful).

    Sometimes this can be referenced to as the receipt of a "magic packet", that's just what the system needs to see the Internet connection to wake.  Often these things seem to happen shortly after midnight when providing your Internet (FSI) service may send these magic packets.

    You can read some about it here:

    http://support.Microsoft.com/kb/810719

    http://en.Wikipedia.org/wiki/wake-on-LAN

    More on LAN (WoL) support is sometimes implemented in the motherboard of the computer.  Motherboards more modern with a built-in Ethernet controller supports WoL you must find this option/feature and turn it off.

    To test the theory of WoL, the next time that you turn off your computer for the day, physically disconnect the Internet connection on the computer and wait (as long as you think it takes to convince you) and see if the system turns on automatically or not when the cable is unplugged at the time where you suspect - after waiting longer than it usually takes to get it to run itself (which can be a night or more).  That means that you'll maybe wait a day or two to test this idea.

    There might be a setting in the BIOS of your system to turn on/off this feature or your network card, but since we don't know anything about your system, it's just a guess.  You can look around in your system BIOS and see if you can spot this feature and turn it off, save the settings and see what things look like.

    You can visit the web site of manufacturers for your unspecified system brand and model to see how to disable this feature.

    It could also be a setting to disable in your network interface card properties to not allow the system to start or come out of hibernation or standby on a signal of the device or router.  You can look in the Device Manager and the properties of your device for these settings and disable these features.

    On my motherboard in the system, the BIOS under power management settings is a section called 'Wake Up event Setup' and in terms which are the different ways you can configure the system to wake up from some events.  Under this article are things like the keyboard, the mouse and the other is "Summary by Onboard LAN" which if I activate the correct "magic packet" and which comes in the built in Ethernet, my system connection would start by itself.

    Try not to think that it's something XP, you will need to change - it's more of a physical thing that has to do with your motherboard or network interface and how you connect to the Internet.

    More on LAN (WoL) support is sometimes implemented in the motherboard of the computer. Motherboards more modern with a built-in Ethernet controller supports WoL you must find this option/feature and turn it off.

    Sometimes you can do it from Windows via the properties of the network adapter in the device, under the tab 'Advanced' or 'Power Management' Manager.  You may need to look around for it.

    Look for things like 'allow this device to wake the computer from sleep mode' or "Allow only the management stations to wake this computer" and make adjustments to turn off and disable these features.

    Then, you may need to wait a day to see how things work.

  • How can I change the settings Windows XP Pro so it stops completely rather than go into sleep mode?

    I run Windows XP Pro and am fed up with my PC, switch to 'sleep' mode when I told him to stop.  How can I change the settings so it stops completely instead of sleep mode? Please do not assume that I know computers - a complete manual would be better. Thank you very much.

    Hello Cosmicbbb,

    Thank you for your message.  If you want to withdraw your option set to the option "Turn off computer", you can make the following registry edit.
    Click Start > click Run > type regedit and press "Enter."
    Navigate to:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ACPI\Parameters.
    Right-click in the empty space in the right pane and select new | DWORD value.
    Attribute value name
    Then, double-click attributes
    Make sure hexadecimal is selected by breaking 70
    Click OK, close the registry editor and restart.
    Now when you choose to stop the computer in the start menu in XP, you will not be able to choose the day before by accident.
    Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.
    Please let us know if it did or did not help to solve your problem.
    See you soon

    Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

  • Sleep mode does not

    My computer will not go into sleep mode affter thedesignated time. I need to go to the start menu and maually click on it. I have tried to re-setting the time and which has not helped. It began started about 1 week ago. I have updated virus definitions and run a full scan with Norton 360, but nothing has changed

    In fact, I had the same problem with my PC at home. The problem is that the 'media sharing' is enabled, and it prevents the computer from going to sleep. It took me over a year to find this.
    In the change plan settings, you must go to - media settings - change when sharing media - "advanced power settings" to say "allow the computer to sleep". This took care of it.

  • Vista goes into sleep mode automatically just after the restart

    The following problem was irregular. Sometimes, other times not. I'm totally frustrated as to why it is happening and I would like to solve this problem, now and forever.

    Yes, first facts: I have an Asus G71Gx laptop game with Nvidia Geforce GTX 260 M. 6 GB of memory, Windows Vista 64-bit. Do not think that other information is necessary, unless I'm mistaken.

    The problem: well, just after the start/start my laptop goes into sleep mode. As in, Windows starts fine and I see my desktop with all the shortcut icons and the background, and then all of a sudden the screen goes black (with two Dim lights blue on the screen - fellow Asus G71Gx users will know it), and the power led button flashes slowly in and out, as if it was in sleep/hibernation. The led light cover mode monitor "sleep". I did the whole "all never put under power options. I've updated my Nvidia graphic drivers for later. I even disabled Hibernate in the command prompt. Seriously, I have above average PC knowledge. But it has trampled me... everything short.

    Sometimes, I have to go through this cycle up to 9 or 10 times and then stops. Other days there is no question. But I still have to reboot just to be safe and to avoid the game stutter (another question that I don't know what it is, since I was the latest GPU drivers). But I can live with that.

    It cannot be an overheating GPU. I mean, it's at the start and at the present time, it is cold enough to have this piece as a cooler for the GPU! Haha.

    I thought about possible power supply problems. But how to test it? The laptop doesn't have it, the first week I got it. I use an adapter to put the American card in European decision-making.

    It is the ONLY major problem I have with this laptop. Sleep at startup. The other two, being game stutter if I don't restart my laptop and double tapping (seems to be an Asus problem according to the forums), are quite minor and I can live with that.

    Any help with this would be GREATLY appreciated. I'm VERY tempted to get windows 7 and do a clean install, but Vista was not really giving me any problems. But if I know that this issue is associated with Vista, then I say Bravo to Vista...

    Edit: Apologies for writing this thread Windows 7 and explore the internet forum. Don't know how it happened! Well I'm leaving here now, and hopefully this will get sorted.

    After 2 replacements of mobo that apparently caused this same prob, what finally fixed for me has been updated the chipset drivers.

  • Windows Vista's sleep mode after 20 minutes while playing PC games even though my power settings are set to NEVER.

    Windows sleeps only during the performance of PC games (not all PC games, sometimes with Call of Duty 2 but not with FIFA 07).

    According to my settings sleep mode & disable the display are set to never for both blocked in battery mode. Any help would be appreciated

    Thank you

    Hello

    1. what happens when you restart the computer from sleep? It back to windows, such as the release of sleep or does go through the normal boot process?

    2 have you done any recent software or the hardware changes on your computer?

    3. don't you face the problem only by playing games?

    Method 1:

    I suggest you to run a full scan of your computer and check.

    Microsoft Security Essentials

    http://Windows.Microsoft.com/en-us/Windows/products/security-essentials

    Note: If infections are detected during the scan, it is possible that infected files would be deleted.

    Method 2:

    I also suggest you to start your computer in a clean boot state, and check if all third-party software could be the cause. Clean boot helps eliminate software conflicts.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7 http://support.microsoft.com/kb/929135

    Note: Don't forget to return the computer to normal after completing the troubleshooting by following the steps described in step 7.

    Method 3:

    I also suggest that you perform a clean boot material to check if the problem is caused by any device.

    Follow these steps to perform a clean boot material:

    a. disconnect all external devices.

    b. start the computer in safe mode.

    Start your computer in safe mode

    http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

    c. click 'Start', type 'DEVMGMT.» SMC"in the search text box and press ENTER."

    d. expand "graphics cards".

    e. right click on your graphics card, select "Properties"

    f. click the "driver" tab, click on disable (disable the selected device). Click OK

    g. use the same method to disable other devices such as: map of the sound card, Modem, network, CD - R drive. Note Some devices not available must be disabled.

    h. restart the computer.

    After you turn off the devices, start in normal mode and try to activate the devices one by one and check which device is causing the problem.

  • 64 bit Vista crashes when the system goes into Sleep Mode. Have cold start. Simultaneous began with the June 8 patches.

    This problem started a week ago, say at the time of the June 8 fix release. I think the relevant in case the log message is 'detected bad event COM + a system code back during internal processing. HRESULT is C 8007043 line 45 of d:\longhorn\com\Complus\src\events\tier1\eventssystemobj.epp. Error report, please contact Ms Product Support Services. "However, when I contacted MS, they would not help without paying the fees because it was an OEM installation. The system remains upward after the stabilization of the system going on in SafeMode after cold start, close and then switch to normal mode. However, once launched, it seem (ed) as the hard drive light was permanently. I did a restore to June 8, most early I could continue.  The hard drive worked without interruption after that.  I did a forced sleep and restart and the system froze again. With this in mind, I wonder if .NET patches that were released were running somehow at the time of sleep and that he could not recover.  OR, during sleep, the system was made of updates and the system has been disabled, corrupting the updates.  I looked at the Windows Update settings and it has been set to automatically install updates.  It is quite possible that the user did not know and did not recognize there are pending updates.  Maybe updates were not correctly packed in order to manage a system from going into Sleep Mode, while they were installing. In any case, any who would provide help on how to identify the problem and fix it.  There may be registry entries need to be corrected?

    Duane G. Leet, Ph. d. 45 years of experience in technology

    Microsoft support has provided a solution.  Here is the procedure:
     
    We can run reset Windows Update Tool and system update tool to detect incorrect manifests, files or data from the registry. Please follow the steps below.
     
    Step 1: Launch the tool to reset Windows Update and the update of the system tool
    ====================================
    1 download and run reset Windows Update Tool from the link below:
     
    http://go.Microsoft.com/?linkid=9665683
     
    2 download and run the update tool of the system from the link below depending on the Type of system:
     
    Update for Windows Vista 32-bit system tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293&displaylang=en
     
    Update for Windows Vista 64-bit system tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97EF-0feefc7ff064&displaylang=en
     
    Note: It may take an hour or more time to detect and replace the erroneous data, please be patient. When it is finished, restart the computer and reinstall Windows Vista SP2.
     
    If Windows Vista SP2 can not always be installed, I suggest to download the stand-alone Installer and install it in clean boot Mode.
     
    Step 2: Download the installer of Windows Vista SP2 Standalone
    ===========================================
    1 download the installer of Windows Vista SP2 Standalone from the link below depending on the Type of system:
     
    Windows Vista Service Pack 2 - version independent ALL languages for Windows Vista 32 bit (KB948465) (475,5 MB)
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=891ab806-2431-4D00-afa3-99ff6f22448d&displaylang=en
     
    Windows Vista Service Pack 2 - version independent ALL languages for Windows Vista 64 bit (KB948465) (745,2 MB)
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=8ad69826-03d4-488C-8f26-074800c55bc3&displaylang=en
     
     
    Step 3: Install Windows Vista SP2 in clean boot Mode
    =========================================
    Please disable all startup items and services of third parties at boot to avoid conflict when installing Windows Vista SP2.
     
    1. click on 'Start', type: MSCONFIG in the search box and press ENTER.
     
    Note: Click 'Continue' if the "User Account Control" window appears.
     
    2. click on 'Services', check "Hide all Microsoft Services" and click on 'Disable All' (if it's not gray).
    3. click on 'Start', click 'Disable all', click 'OK' and restart the computer.
     
    Note: Disable temporarily the startup group only prevents the start up programs from loading at startup. This should not affect the system or other programs. We can manually run these programs later.
     
    4. double-click the downloaded standalone installer and follow the instructions to install Windows Vista SP2.
     
    To restore the computer to a Normal startup, repeat step 1 above. Then click "Normal startup" in the general tab, click on "OK" and restart the computer.
     
    If there are any questions or concerns, feel free to let me know. It is my pleasure to be useful.

    +++++++++++++++++++++++++++++++++++++++
    The cause was not determined, but evidence tends to a disturbance in the download or installation process, with one of the errors in the event log is an error in checksum on one of the modules. With a large file, 745 meg, the mean time to failure on a LAN network is probably shorter than the download time.  The installation process was probably longer than the time that the system has increased...  Corrective actions for Microsoft could include more small download / install, not allowing an automatic installation for automatic download over a certain size, or deal with the best controls during installation to intercept the checksum error.  Duane G. Leet, Ph. d. 45 years of experience in technology

  • Windows 7 not waking from sleep mode

    Hello

    Lately, my DELL Inspiron 580 (Windows Home Basic) caused problems when I try to take out the "sleep mode".

    The symptoms are:

    * Moving the mouse, the LED monitor and Tower remain 'orange '.

    * When I press a key on the keyboard, the Tower starts to emit a higher than normal Purring noise level, it seems to be the fan, but I'm not sure. Monitor LED lights too but shortly after, the monitor switches to "energy saving" mode and doesn't. The Tower continues to emit "fan noise" and its LED remains white, but it does not start, or so it seems that the monitor remains dark.

    * In this State, if the Menu button on the Dell monitor is presses pressed, it flashes a message indicating that no signals are received from the PC.

    * If I turn off the Tower, the Tower power button, and try a bit later, the PC starts, but after a few attempts.

    I would be grateful to receive advice and suggestions.

    Aksa8

    Hello Aksa,

    Thanks for posting your question on the Microsoft community.

    I would like to know some information about the problem so that we can help you better.

    You made any hardware or software changes on your computer before the show?

    Thank you for details on the question and your efforts to resolve.

    This problem can occur for the following reasons:

    -Powers are damaged or incorrect.
    -BIOS reduces power to the port to which the input device is connected.
    -Point keyboard in Control Panel is not configured to wake the computer when you press a key on the keyboard.

    I would suggest trying the following methods and check if it helps.

    Method 1:
    Run Troubleshooter of power and control.
    Reference:
    Open the troubleshooter of power
    http://Windows.Microsoft.com/en-us/Windows7/open-the-power-Troubleshooter

    If this does not help, use method 2.

    Method 2:
    Please use the suggestions contained in this Microsoft Knowledge base article and check the issue.
    Reference:
    The problems of wake the computer from sleep mode
    http://Support2.Microsoft.com/kb/266283

    Important notes:
    BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

    Serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
    http://Windows.Microsoft.com/en-us/Windows/back-up-registry

    Information with dubbing:
    Sleep and extended: frequently asked questions
    http://Windows.Microsoft.com/en-us/Windows7/sleep-and-hibernation-frequently-asked-questions

    I hope this information helps.

    Please let us know if you need more help.

    Thank you

  • Sleep mode, power supply compaq presario cq5300y windows 7 32 & 64 bit

    Y at - it before the computer time setting switch mode "sleep"? When I listen to a playlist the computer go in mode "sleep" and I have to pree the SPACEBAR to gett music again. Why would he go in mode "sleep" while being used?

    Hi you goto start Control Panel to choose one of the three Power Options power management then click on open. Choose from the bottom drop-down list when you want the monitor standby followed by the computer, save the changes, and when you want your computer to wake up a left click of the mouse must get sleep. Windows Vista and 7 have an instant sleep mode in the closure menu.

    If this help please click on congratulations to the left.

  • Monitor goes into sleep mode during the installation of Windows 7

    Hello, I'm doing a new install of Windows 7 pro on a new SSD. He gets regarding to reset for the second time during the installation, and just before showing the page where you name the computer and configure user accounts, the monitor goes to sleep and won't return. only way to recover is to reset the machine, only to do exactly the same thing again. Anyone know what could be the cause? I used the same disk of windows for many expenses format / install Windows after hardware upgrades in the past and this has never happened before. Can provide the complete specifications of the system if necessary. Help, please!

    Hi Danpedro,

    I see that the screen goes into sleep mode, in the last step of installing Windows 7. I'll help you with this problem.

    1. What is the brand and model of the computer?

    2. you have an external display driver card attached to the motherboard?

    3. you format the hard disk during Windows 7 installation?

    Method 1.

    Disconnect any external devices and restart the computer to see if it helps complete the installation of Windows 7.

    Method 2.

    If you have a driver to attached external display card, then you can disable this external driver in the BIOS and check if that helps complete the installation of Windows 7.

    Warning of the BIOS:

    BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

    Let us know if you need assistance with any windows problem. We will be happy to help you.

Maybe you are looking for

  • How to access the BIOS on Satellite C50-A-1F

    Hey folk, A small question: How to access the BIOS of my laptop? I tried this method and f12, f1, f2 etc. Thanks in advance

  • Satellite C660 - D partition is full, but I only use the C partition

    I get a message that hard drive, D drive is full, but I don't use that drive C. I thought D was for elements of recovery. How can I decide what elements should not be in d and how how to decide what to delete/move?

  • Data corruption FXP user variables

    Windows 7 Professional LabVIEW 2009 SP1, RT I have stumbled on this nasty problem yesterday and am looking for help (please). I used the scan engine and User Variables to send filtered data modules FPGA C Series in the OTR. When the fixed Point of Va

  • Sound recorder - record length

    Length of default sound recorder is 60 seconds. How can I change? (Windows XP Home SP3)

  • Cannot print wireless since Snow Leopard upgrade

    I have an Office Jet all in one j6450. Since upgrading to Snow Leopard, I can't print wireless. I downloaded the new drivers. I also can I print a wireless test page so the signal is there, but I can't seem to print documents. I tried to uninstall, r