Slide jump problem with playback?

Our staff is using 9 presenter and record of the Powerpoint 2010 slides (do not use the slidewshow playback feature but manually advance)

During playback, they report that the slides are being ignored.  Someone else has encountered this and if so what was the solution?

Thank you

Talked to support several times.  Most seemed to be unaware of this problem, but I managed to find someone who really wants to understand.  After a lengthy exchange on an online chat, he gave me some suggestions and it works so far.  First suggestion is to move my file Power Point from source to the same drive as my presenter (the 'C' drive) OK, no harm, no fault.  Next idea was to launch PowerPoint in administrator mode.  I use Power Point 2013 and presenter 10.  OK, that did the trick.  I ran the same work and no slide ignored after that I recreated the output.  I also tried a larger Power Point file and everything looked good.   Worth a try.  Right-click on the Power Point icon and go to properties.

Tags: Adobe

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