Smartphones blackBerry documents to go problem

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• Smartphones blackBerry with curve 9320 problem: I need to disconnect and reconnect to receive mails and browse

  Hello

  I have the following problem with my BB Curve 9320: several times per day email stop and I can't use the Internet (while telephone calls normally).

  Whenever this happens I have to disconnect and reconnect to the network. As soon as I reconnect to the network again starts the flow of electronic mail and Internet is available.

  I contacted my mobile operator (wind, Italy) and told me that it is not for lack of wind, but a technical problem of the phone.

  Thanks in advance for your support.

  Marco

  Hi, KIDA,.

  Try one of the following - option

  1. when your device is turned on, remove the battery for a minute and then reinsert the battery. This do a reboot your device that addresses minor issues with the BlackBerry.

  2. KB17877 how to start a smartphone BlackBerry in Mode safe

  3. have a backup of your device data and then have a security wipe. Options > Security > Security Wipe. Enter "blackberry" without the quotes. This will delete all your data from the device.

  4. consider the update/reinstall the OS device.

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy

• Smartphones blackBerry Torch 9800 WiFi problems

  Just bought a 'unlocked' Torch 9800 from Amazon.  We are having a problem with the game facing upwards.  The WiFi signal is detected by the device, but we cannot send or receive e-mails.  When you log on to the browser, we can not go to the line, as it is said that it has turned on WiFi but not coverage.  I have contacted my provider "Three" and they say that, to their end, everything looks good to go.  My previous phone is a Curve 9300 that works very well, I'll have to use my old phone and it is send and receive e-mails very well with good coverage.  The abandonment of the cover guard torch its all very frustrating.

  We arrived at the conclusion that the problem is the phone itself, it has not been unlocked properly or we are missing something in the game upward.  If someone had a similar problem or you can shed some light on what we can hurt?

  Hello and welcome to the community!

  If you can use on the 9800, phone services via 3, then it's unlocked properly... but you can check here:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  Any BB can be used on any carrier that is running the same radio frequencies that the BB is capable of (and I have no idea if your in are such). But, to bring you a BB on a carrier network that they don't sell, there are several obstacles to overcome:

  (1) the carrier must say 'yes' to the fact... they are owners of their network and have every right to say what devices will be allowed to connect to it. If they say 'no', then it's the end of it.

  (2) you must be sure that your BB is properly unlocked since its origin manufactured for carrier... see this thread useful for more details:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  (3) you must get all of your voices works on the carrier, before you even try anything on data level services

  (4) you must be a subscriber of the carrier, a plan of sufficient data to enable BB exclusive services that you wish to

  5 (a) if the carrier directly supports your specific model BB, then you can proceed to the registration of the BB on their network, generating adequate for your BB service book delivery and treatment of the function. Since you didn't say that 3 you are on, I can't check to see if they support the 9800 or not... we do it, the other does not. But you can post via the official download portal:

  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  If your carrier lists the 9800 in their portal, then they take over the it and you should be good to use it on their network.

  5 (b) but, if the carrier does not directly your BB-specific model number, then the challenges are much more that most of the carrier's systems will deliver, for BB, the service books required to enable BB exclusive data services, even if you have subscribed to them.

  So, based on this, your BB may or may not ever any function on this carrier network. It can be quite difficult to achieve, especially if 5 b applies. Then take a look at this and decide how you want to move forward. Most people end up just buying a new BB if 5b applies.

  If 5A applies, then I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must keep workign with your mobile service provider as is their network with which your BB is unable to communicate, and only they can look "behind the scenes", as well as degenerating into RIM if necessary.

  Good luck and let us know!

• Smartphones blackBerry BIS and OWA problem

  Hello, I am the COMPUTER administrator for my company. I recently migrated our Windows Small Business Server 2003 with Exchange 2003 system to new hardware. We have a BlackBerry Curve 8530 that is configured to use BIS and OWA to get his e-mail on the BlackBerry.

  Before the server migration, the BlackBerry smartphone has been able to send and receive email without problems. After migration, the unit can no longer send or receive e-mails. I tried to delete the account and add it again with the correct information and he added successfully. If I use deliberately false information he errors correctly, so I know that it's properly authenticate on my Exchange Server.

  When I try to send an e-mail message to the device, the device indicates that the e-mail has been sent successfully. About 24 hours after sending the message, the device will indicate rather an error has occurred on this message and it says "general failure"... When I e-mail this user to internal and external addresses, electronic mail never gets sent to the device. About 24 hours after the first time, I added this email account to the device, he received a Blackberry message saying "this email account is not currently accessible by your BlackBerry device, so you can experience a delay in email delivery. This problem may be caused by a temporary problem with your email provider. BIS will continue trying to access that account. "I searched all over Google and can not find any information that helps me to solve these problems.

  I am able to open that box mailbox in Outlook Web Access without any problem, our company intranet using the name of the server and the internet using our IP address from an external location. SSL is required, and I mention that by entering "https" in front of the address when I create the e-mail account on BIS.

  I personally have not visited with the support of the Association, but the user of the device has brought the phone their twice and they claim that it is a problem on my end, but give no indication as to what could be the problem. I have checked OWA permissions/settings of the folder on the new server from the old server and have done my best to match to them, but it still does not work.

  Can someone help me with this problem? Thanks in advance for any help and advice.

  EDIT - I forgot to mention that I tried to delete the service books and their removal, as well as the reinstatement of the device on the network. Neither seems to make a difference.

  Follow-up in case someone else has this problem in the future:

  The problem was that the name of the certificate that is installed on the new server was not the same as on the old server. No one that I spoke to anywhere (ASBL or RIM) could help me understand this, it was just something that I tried and it worked. I changed the name on the certificate to match what it was on the old server and then the Blackberry was immediately able to send and receive correctly by using BIS and OWA.

• Email of Smartphones blackBerry post software update problems

  Morning

  I'm having problems to make my mails to work as a result of the last update of software 6.0 Bundle 2949 - my passwords, which I enter correctly request the implementation of e-mail and all I get is sorry, unable to continue your session. Please log in again.

  I tried a hard reboot and still no joy.

  Thanks in advance for your help

  OK... so I suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!

• Smartphones blackBerry message and display problem

  I am a new Blackberry user and you have a 8520 Smartphone (EDGE, Wi - fi), v4.6.1.314 (Platform 4.2.0.135).

  I have TEXT Messages, E-mail and Messages files and the number of unread files appears. I met 2 problems-

  1. your received but alert new message does not appear in any folder.

  2 unread messages displayed on screen, but there are no unread messages in a folder.

  I would be grateful if anyone can tell me how to address these issues.

  Tips to clear the message unread... try them in the order.

  If you have a new icon rogue Message on your home screen, or a negative number (-1), one of these solutions could erase or reset:

  Try these options:
  * Hard Reset BlackBerry now ALT CAP (right Shift key) and DEL (or with the BlackBerry power, remove the battery and reinsert the battery)
  Messages > saved Messages
  Messages > view folders, check each folder (calls, SMS and MMS, and boxes, saved missed boxes, browser, phone logs etc.)
  * Scroll at the top of the folder, on the title menu, click or tap to MARK PRIOR OPEN date
  Change your theme and see if it persists and return to your desired theme. (Options > theme > select.)
  * Clean and reload your OS.

• Installation of the blackBerry Smartphones Blackberry Bold 9700 Email problem

  Hi BB Guru.

  I am facing a big problem. After updating my OS to OS 6 Bundle 2949 after I can not access my email settings and also cannot restore my BBM contacts. is this a bug in the edition of the operating system or device?

  Just to share after access account BIS via web and then I start receving email (* @airtelbd.blackberry.com) but cannot access other settings/not my e-mail accounts.

  any BB guru can help me? Please, I beg you!

  concerning

  Soilihi

  FastFoward, try this...

  using your BlackBerry browser, go to mobile.blackberry.com

  Scroll down to the Communication

  Select E-mail

  Select what you want to install, and proceed from there.

• BlackBerry Smartphones Blackberry Protect Web page problem

  I installed Blackberry Protect on my 9800 a few months ago.  I tested it by going to the web site from Blackberry.com/Protect by clicking on the link to the current location of the view.  This great worked as did all the other options on the page.

  Today I lost the phone home and decided to try the strong ring feature and I'm having a problem.  It seems that by clicking on ONE of the options (view location, strong ring, display a Message) will cause the computer screen go dim and a timer starts turning in the center of the page containing the word Loading... beside him.  Now, it has been so for about 30 minutes, with no sign of ever stopping.

  I found my phone at the same time, but it raises the question of what is happening with the web page?  I don't me remember the last time I tried that there was a problem with a long timeout.  The page does not show my phone correctly and identifies by my phone number, so it isn't a problem with not recognized.

  Any ideas what is happening or how to fix this?  The app is pretty useless without it.

  Mode of compatibility in Internet Explorer v9 solved the problem.

• Synchronization to Smartphones blackBerry - specific connector error problem

  Suddenly, I get the following message when I try to sync my curve for my Windows 7 PC.  "Connector specific error.

  It means maybe the son died, but, if so, how it would link?

  Hello Superwall,

  The following article will provide you with more information on this error message:

  "Connector specific error" when syncing with a BlackBerry smartphone running BlackBerry 6 or 7 BlackBerry - http://www.BlackBerry.com/BTSC/KB26181

  We hope this helps.

  Thank you.

• BlackBerry Smartphones Blackberry Curve 9300 3: Problem with the camera without flash and don't take pictures

  Hello!

  I have a Blackberry Curve 9300 3 phone. Until recently my camera was working fine that is the camera takes pictures. But recently I can't take pictures. I can access the camera screen I can zoom in I can see old photos but when I click on the camera icon to take a photo there is no flash and no picture is taken (as a video of tmy note side works fine)

  Any ideas of what can be the problem? Also is it a good idea to remove the battery to fix the problem and if I did so will alll my similar memos, contacts etc. be erased?

  Thank you very much!

  removing the battery may fix some glitches on the phone but it clear files from the DOE.

• The Smartphone blackBerry Desktop Manager installation problems

  OK, this may seem a stupid question, so please bear with me...

  I have some trouble installing the Desktop Manager software, version 4.2, for my 8320.  I am running Windows Vista.  When I install the program, everything seems to be okay.  I get no error message or anything.  He goes through the whole installation process, and then says it installed successfully and I click on the button "Finish".

  But after the installation, I can't find the program anywhere on my computer.  It does not appear in the framework programmes.  It does not appear in my C:\ drive under program files.  I tried to search my hard drive for "blackberry", "research in motion" 'desktop manager', 'RIM', etc. and he doesn't find anything.  But, when I go to "Programs and features" in my control panel, "Blackberry v4.2.2 for handheld wireless 8320" appears on the list of programs, and I only have the option of where to uninstall.  What is the problem?

  I have internet and can not find an answer.  I tried the fix javascript.dll I found (which was for the error messages, I don't get), I tried to disable the user account control, I uninstalled and reinstalled the program several times, the disc and the Web site.  All to nothing does not.

  I'm going nuts... it's probably an extremely simple, obvious answer.  If someone could help, I would be VERY happy.

  Thank you!

  Thanks, I knew it was something obvious!  When I went to this link before, I was using "Blackberry Curve 8320" in this list, which gave me the 4.2.2 version.  I never even checked this list for version 4.6, b/c I thought by selecting the 8320 would give me the most recent version of the software for my phone.  Don't think.

  Thanks for the help!

• Smartphones blackBerry with calendar synchronization problems

  just updated the software 3155 6.0 bundle and now I can't sync my calendar 'round trip '.  I see the outlook calendar items that flow to the unit, but not the reverse.  I put the desktop software for contacts and calendar.  Works great the contacts, the calendar is not. I've also updated to the most recent bbm survey software and now see a calendar of bbm on my device... How can I get rid of this calendar of bbm?

  The problem solved when I removed and re-installed Blackberry Desktop Manager.  Everything is good.

• Smartphones blackBerry documents to go update

  How can I get the version v1.005 from my blackberry for office 2007?

  Thanks russell

  Hello

  Access documents to go and click on the word.

  Press the menu key and select "check for updates".

  Thank you

  Bifocals

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04950&sliceId=SAL_Pub...

• Smartphone blackBerry bold 9700 email problem

  Ive had this 9700 particularly since last March. set up my email then and had no problem to receive notifications from my hotmail account

  Saturday 1-7, I was going to add an another email acct, so I deleted my hotmail account to add to the other. wouldn't let me add the 2nd, so I wanted to just put hotmail on the phone.

  problems adding the acct now.

  service with tmobile

  BB 9700

  V5.0.0.714 (Platform 5.1.0.146)

  When I use the email setup application, I can type my e-mail and then I get the message "your camera has a problem connecting to the server.

  When I go to mobile.blackberry.com and try to set up e-mail through this site, I get "ERROR. the site is not accessible in this way. Please use the URl or the link provided by your service provider. »

  I don't have a usb cable to update the phone (a borrowing tomorrow), but I don't know if that will fix this problem. up to 2 days, I have not had any problems with the receipt of emails.

  any suggestions?

  Thank you

  You all just rebooted the device and tried again the configuration of email?

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  You can also log into your account to Tmobile on a PC and change/add email accounts there.

  https://my.t-mobile.com/login/default.aspx