Sony VGN-FW31E of eye movement does not work.

My Sony VGN-FW31E of eye movement does not work, when I use the webcam it always shows video service bluetooth does not work. How can I get help from sony or other means?

Thank you

Evelyn

Hello

  • Did you change your computer?

Method 1

I suggest you to follow the links and check out them.

Check the status of the webcam in Device Manager?

http://Windows.Microsoft.com/en-us/Windows-Vista/open-Device-Manager

Uninstall and reinstall the webcam from the Device Manager.

You must be logged on as administrator to perform these steps.
a. open the Manager of devices by clicking the Start button, click Control Panel, click System and security, and then, under system, clicking Device Manager. Need administrator permission if you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
b. in the list of USB devices or imaging devices locate the webcam and make a right click on it and then click on uninstall.
c. restart the computer and webcam again, he will be re - install it back automatically.

Method 2:

Updated a hardware driver that is not working properly
http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

If you still have problems, that I suggest you contact Sony center and check.

http://eSupport.Sony.com/Perl/support-contacts.pl

Tags: Windows

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