Spectrum 13D-3000CTO: a strange behaviour after upgrade windows 10

Hi all, I wonder if anyone has had the question I had, and if so if you solved it, how is it resolved?

I have improved my 13D to windows 10 when it was available to me, then I noticed that my windows, left alt key and the caps lock light no longer work, however the other keys and lights work. Yes, they worked in windows 8.1, but who wants to go back?

Hello

You did do a restore of the BIOS, and then test the lights before you did update the BIOS? You did answer this question previously. The system must have a BIOS restore done before additional troubleshooting. The restoration itself without updating was the resolution for many.

As a last resort, please use the following link to create yourself a file number:

Step 1. Open the link: www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number

File number and phone number are displayed.

They will be happy to help you immediately.

Please re-post with the results of the resolution of the problems. Please let me know if I answered your question by clicking on the 'Thumbs up'. If the troubleshooting takes place this post solved that problem for you please use the button "Accept as Solution" .

Thank you!

Tags: Notebooks

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