Start of 15 HP d002TX problem

I installed windows 7 ultimate 64-bit on my computer hp laptop 15 d002tx. Whenever I start my laptop it stucks at the connection of the screen with no password area and no username and no picture and after 10 minutes it shows box of user name and password to connect. When I press the button start, this problem occurs every time please help

Hello Melanie, welcome to the Forums of HP.

It seems that the laptop will charge slow or freezing before you get to the login screen. I will try to help you with this.

Reading your post, it seems that Windows does not load something. That there is a software or hardware problem encountered when starting up, which causes this 'blocking' in the startup process.

I recommend reading on and the rest of this document: Overview of recover the operating system or reinstallation of the operating system. It will take you through the process and everything you need for a system to recover for your operating system. In addition, this lets link you to a specific document on your operating system, you want to follow the steps that you have press f11 to start recovery. It should be titled: recovery of the boot (during system startup) screen.

If after you do all this the problem still occurs, then it is hardware related.

Please let me know how it goes for you.
Thanks for posting on the HP Forums.

Tags: Notebooks

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