Subscription and payment problem is exceeded
I had some problems with my credit card rechargeable on this month, there is not enough money to pay monthly fees, and now when I run my software, I get a message saying that my subscription has expired and there are 23 days remaining.
Now this drug is ok with the card, I just want to know how can I pay monthly fees and make the above error message disappear.
Is there a way to 'force' payment now?
Hi pierluigimadonna,
Please try to put your licensed software. Launch any creative cloud application and when he invites the error "subscription expired", click on this software license and connect you with the Adobe ID and passowrd associated creative cloud subscription.
In case if you have the same issue again, please send me your Adobe ID via private message.
Kind regards
Ashish
Tags: Adobe
Similar Questions
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How can I stop my subscription and payment in Adobe Creative cloud?
How can I stop my subscription and payment in Adobe Creative cloud?
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
Kind regards
Sheena
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Hello, I bought Adobe Creative Suite. I joined by monthly payment (€60,49 / month) with a one year subscription. The problem is that my screen says «your order is processing...» ». I bought it yesterday morning and today I am still waiting to complete my installation. I need to work earlier. How can I proceed? Thank you.
You can use the subscription on a trial basis pending before buying to clear the system.
If it is not resolved then contact Adobe support directly.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
-
I just updated my payment by credit card and reactivated my annual subscription and I received a message saying that I was not abe to see my Bill. Can you please explain why?
Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html
or
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
Cancel the subscription and cancel the payment for the premature renewal
I have subscribed to a MONTHLY subscription on 11 October.
My subscription was renewed on 6 November.
11 Oct to 6 Nov is NOT a month.
I want to cancel my subscription and cancel the payment of PREMATURE renewal.
This is an open forum, not Adobe support... Click below
Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html
-or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp
-
My credit card has been cloned and was cancelled. I entered my new card number and payment has been made, but I seem to have lost my subscription. When I try to turn it back on, I wonder my serial number but cannot locate. How can I get the service restarted
This is an open forum, not Adobe support... below to connect with Adobe personnel to help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
I have a payment problem trying to register for the plan of creative photography of cloud.
I tried to register for Adobe Creative cloud photography plan today and I met a payment problem, when I tried to pay with my credit card for the S $13 per month plan. He informed me that there was a problem with my order and asked me to call 800-448-1642. I did and the useful operator said that it could raise the question for the payment service. I received the answer from earlier, and I copy it here so that you can help me with it.
[email protected] through Flybe.com
16:05 (2 hours ago)
For me
Dear Kim NGO,
Thank you for your interest in Adobe Store-APAC & LATAM. According to your request, we spent reviewing your order. Unfortunately, we are unable to complete your order at this time. If you are still interested in purchasing the products, please place a new order using a non credit card payment method.
Please note: this e-mail was sent from a notification-only address who does not accept incoming emails. Please do not respond to this message.
Sincerely,
Adobe Store-APAC & LATAM Customer Service
Shop.Adobe.com
So, how to buy the monthly subscription to Adobe Creative Photography Cloud plan without using a credit card?
I called my Bank and they verified that there was no transaction on their record for any payment for S $13 today. I tried with my VISA and AMEX card credit (from different banks) and the two do not work. Why Adobe / Digital River rejects my credit card payment?
The problem seems to be resolved, please try to place another order, send me the result.
Concerning
Baudier
-
Update for Sierra and now my Apple music does not appear I have a subscription and I am unable to get my music on the cloud?
Hey there Scotchman2926,
I understand that you are experiencing some problems with Apple music on Sierra. I have a few suggestions to help you solve this problem. First of all, if you are unable to access the iTunes Store as well as music from Apple, use the information in this article to help resolve this problem:
If you cannot connect to the iTunes Store - Apple Support
If this does not resolve the problem, you might try signing out of your Apple ID in iTunes and then connect again.
Thanks to be come to the communities of Apple Support and let us know how it goes.
See you soon.
-
I got a message from paypal saying that my plan has expired. I tried to renew my subscription and update my details however it does not work. What should I do?
A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html
or
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
Then... Adobe doesn't have a pause for customers of the subscription option? Has anyone else had to pause/hold a subscription and they told you to cancel and start a new subscription when you want to return?
If you have a MONTHLY subscription, not an annual subscription with monthly payment, you can stop/start according to the needs
-
Subscription with Photoshop problem
My subscription on ok... paid for everything and no problems reported.
But photoshop won't open. Shows a message saying to renew the subscription.
The creative cloud is updated as well PS.
The internet connection works as well encrypted access.
What should do?
-
If I just started my subscription and I cancel it, I are reimbursed?
I have paid for the version creative cloud Adobe student and no longer need but money has already been removed from my account for this year of subscription and yet I don't not on this account anymore. If I cancel, I are refunded?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
Recently, I was in contact with customers via online portals for updating my billing payment method. What is happening now is that Adobe took the money ($449.99) of my new card, cancelled my subscription and denies that there is no record of this transaction. I contacted customer support several times and asked me to wait a few days to review it and never come back to me. It is not good enough, as far as I'm concerned, it's flight and I need a higher level of support to solve this hurt.
Please help, I don't know what to do a. I want to be able to reuse the adobe products.
Can you please provide the following details by private messaging?
1 last 4 digits of credit card number
2. expiry date
3. type of card (Visa/Amex)
4. name of the holder of the card
5. amount & date responsible
I can get studied.
Concerning
Stéphane
-
I gave my credit card details and payment was supposed to have gone through but my work of isen can't creative cloud
Hello
I see you have a subscription under the same email as for forums.
The subscription is active, in which case you can't use it: -.
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
-
JUST RENEWED MY SUBSCRIPTION AND NOW I CAN NOT CONVERT PDF FILES TO WORD OR EXCEL.
I HAVE JUST RENEWED MY SUBSCRIPTION AND NOW I CAN NOT CONVERT PDF FILES TO WORD OR EXCEL. HE KEEPS ASKING TO SUBSCRIBE ME. THESE ARE MY NUMBERS #1 ORDER: AD017472393. ORDER #2: AD017476626. PLEASE PROCESS QUICKLY, I HAVE A LOT OF WORK TO DO
1-adobe PDF, Annual export (other languages) ORDER NUMBERS #1: AD017472393
Pack 2-adobe PDF, annual (other languages) ORDER #2: AD017476626
PLEASE UPDATE YOUR RECORDS SO I CAN CONTINUE TO WORK
Best regards, Elihu abderrahim
Hi elihue69552074,
I checked the status of account request has been Unauthorized help & is still pending.
I will recommend you to contact our customer team on Monday to get this problem resolved to contact customer service.
Kind regards
Nicos
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