SX20 resume question

Hi all

SX20 does not display video after taking over a call with Polycom real presence (DPR) Desktop for Windows.

Is this a known issue?

1. Enter the IP address of the SX20 RPD on H323.

2. press the HOLD button on SX20 (using Cisco Touch).

3. Press button RESUME the SX20 (using Cisco Touch).

-Online Can RPD SX20's video display, but SX20 displays no video of RPD.

Best regards

Kotaro Hashimoto

HI Kotaro.  Sorry it took so long on that.  You wanted to try some different versions on it.  Went back to TC5.1.8 EX60 and again I have seen the same behavior.

You may want to approach Polycom on it.  Reason is when the call is held/recovery by EX60 or SX20 in your case, MasterSlaveDetermination should be renegotiated AFTER sleep.  What I see in the RPD package route, is that AFTER sleep, he wants to open FRONT LC MSD.  MSD should also occur in the curriculum vitae.  EX rejects the OLC for audio and video in this case.

It's something you can take with Polycom to study if possible.

VR

Patrick

Tags: Cisco Support

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