Synaptics pointing device update problem... helllppppp

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• HP ENVY m6-1254eo Notebook PC: unable to connect to the Synaptics Pointing Device Driver

  Dear community of Hp,

  I had a problem with my hp envy, which occurs a few weeks previously and now has decided to post here in the forum hp laptop because

  no solution can be found on the internet. Ive done a lot of research and try but nothing happens.

  I knew that the Synaptics Touchpad no longer works. I tried to uninstall and reinstall the driver, but I do help. I still see the touchpad in the listof material and devices.  And every time that select the properties of the mouse it still appears the message like this unable to connect to the Synaptics Pointing Device Driver, if you have installed a different ps 2 device driver scoring please uninstall the synaptics using the Yes button.  You must then reinstall your device external device driverfor score again. 

  In the control panel > Device Manager > display hidden devices under the mouse and other pointing device, there is a yellow triangle on the HP TOUCHPAD SMBUS.

  I really need your hp experts helps solve my laptop problem.

  Thank you in advance.

  Hi @topzias,

  Thank you for the update.

  Would you be so kind as to post what worked for you in the public forum, where others can see it and maybe help?

  Cheers to you and thanks in advance

• Unable to connect to the Synaptics Pointing Device Driver.

  Trying to open my mouse to check my control panel mouse settings, I get a dialog of pointing device Synaptics w / these message: "unable to connect to the Synaptics Pointing Device Driver. . If you have installed another device pointing PS/2 Driver please uninstall the Synaptics driver by clicking on the Yes button.  You must then reinstall your device pointing to your external device driver again. "I have NOT installed another pointing device driver and my mouse and touchpad work ok.  However, as I can not access my mouse, I can not set or configured my settings of the mouse and touchpad.

  Hello

  ·        You did changes to the computer before the show?

  ·        What happens when you click the Yes button in the error message?

  ·        You are able to use the mouse on the system?

  I suggest you uninstall the software from programs and features and then try to open the properties of the mouse and check if you are able to open the mouse properties then I would you recommend to uninstall the drivers that are installed on the system in the Device Manager and then download the drivers from the link below and check if the problem is resolved.

  http://www.Synaptics.com/support/drivers

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  I suggest you to contact the mouse manufacturer for assistance. Click on the link below.

  http://www.Synaptics.com/

• Cannot open the synaptics pointing device in windows vista, upgrades are far but message error, unable to connect to the synaptics pointing device

  Hi I have a problem with my mouse/pointer when I click on the mouse to open it I have error message unable to connect to the synaptics pointing device. Have you checked the updates that are up-to-date, and the driver is ok, not sure what to try next need to make any changes to the mouse pointer

  with Brice thanks.

  Hi paiyay,

  Thanks for posting in the Microsoft Community.

  I understand that you are unable to open the synaptics pointing device in windows vista

  · You did changes to the computer before the show?

  · What happens when you click the Yes button in the error message?

  · You are able to use the mouse on the system?

  I suggest you uninstall the software from programs and features and then try to open the properties of the mouse and check if you are able to open the mouse properties then I would you recommend to uninstall the drivers that are installed on the system in the Device Manager and then download the drivers from the link below and check if the problem is resolved.

  http://www.Synaptics.com/support/drivers

  http://www.Synaptics.com/resources/drivers

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

  Connect the hard disk, and then try running the fix tool of the article below and check out them.
  Hardware devices do not work or are not detected in Windows
  http://support.Microsoft.com/mats/hardware_device_problems/

  I suggest you to contact the mouse manufacturer for assistance. Click on the link below.

  http://www.Synaptics.com/

  See also:

  FAQ and troubleshooting

  http://www.Synaptics.com/resources/consumer-tips

• Equium P200 - using Synaptics Pointing Device - keeps minimizing my screen

  Just bought the laptop for all devices must be updated.

  The touchpad uses the Synaptics pointing device and often closes my screen or it minimises when I'm with her, be it in my email account or online.

  You know not so relevant but have installed Vista. Have tried to look up this loophole, but no luck so far. Any help would be appreciated gatefully.

  Thanks in advance.

  If you bought your laptop a few days ago the first thing we do is to check all relevant parameters and understand this tochpad works. You will see that the touchpad has many different settings and I am sure that you accidentally use some of them.

  There is certainly no fault. I have the same laptop model and do not have this defect. Maybe you should disable tap zones.

• Equium P300-16 t - Synaptics Pointing Device does not work correctly

  I hope someone can help.

  Just bought this laptop and for some reason, I get an error message come saying the Synaptics Pointing Device does not work properly. The touchpad loses some functions and a warning appears informing me of this. I can still use it, but disappears from the icon in the taskbar with the flashing blue dot - when I go into the control panel it says the driver and he asks if I installed another ps/2 pointing device driver

  Looking forward to any help you can give.

  Suggest that you reinstall simply touch pad drivers. Maybe new version?
  So, just uninstall drivers, restart your computer, reinstall the drivers.

  Drivers are located on the download page of European drivers.

• Error: Unable to connect to the Synaptics Pointing Device Driver

  Yesterday, I was on the phone to Apple Australia as my husband's iPhone is not working properly atm and it was getting to me to do all this stuff on my laptop and now my mouse moves but does not scroll.

  When I go into the mouse through the Control Panel, with what happens:

  + Impossible to connect to the Synaptics Pointing Device Driver
  If you have installed a different PS/2 driver pointing device please uninstall the Synaptics driver by clicking on the YES button. You must then reinstall your your external device again pointing device driver.
  You want to uninstall the synaptic device now?
  YES NO (click on one or the other). +

  I have not installed anything new, so I am confused as what to do :/

  Hello

  It looks like the driver for the touchpad stopped working.
  I have no idea why, but I recommend that you install the driver once more.

  Visit the page of the Toshiba UE driver.
  Select your notebook series and download the touchpad driver.
  Then unzip the driver package and install the driver.
  Reboot the laptop and test again.

• How to install the Synaptics pointing device driver

  Hello

  I accidentally uninstalled my Synaptics pointing device driver. So now I can't use my touchpad like before. It won't scroll now for example. Could someone help me even download and get my touch pad will work as before.

  I have a hp laptop Pavilion that is running a 64-bit windows 8.1and operating system.

  Thanks in advance!

  Kind regards

  Sandrine

  Go here: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-002&h_lang=en&h_cc=us&h_product=3995705&h_page=hpcom&h_client=S-A-R163-1&cc=us&lang=en

  Select your product > select your model > Option 2: go directly to the result software and driver > driver-keyboard, mouse and input devices > Synaptics TouchPad Driver

  You should be able to download and reinstall the driver.

• Turn off touchpad Synaptics pointing device disabler

  I have a Windows7 64 bit HP Pavilion g6-1207sa (product # A3Y69EA #ABU) that has the touchpad from Synaptics pointing device.
  Apart from hitting the touchpad maybe incorrectly (? I don't remember exact model), the touchpad is disabled [diagonal red line in Silver box]. The only method to re-enable the touchpad is to run the mouse program; then using the ctrl + tab keys to get on the synaptics pointing device settings tab and Enable.
  Is there a way to turn off this disabling so no matter what/how I treat the touchpad, it will always stay enabled?

  Hello lalithjoseph.  I understand that your touchpad keeps disabling.

  You should have a small LED light or a rectangle in the upper left corner of your keyboard.  If you double quickly, tap this box, you can enable/disable the touchpad.  This would avoid having to navigate the menus without the mouse.

  I don't know of any method to turn off the option to disable the touchpad.

  According to me, making sure that the BIOS and the touchpad drivers are up-to-date is good solutions to try.

  Here is a link to your latest BIOS.

  Here's the latest touchpad driver.

  Let me know the result.  I wish you a nice day!

• Synaptics pointing device does not work on my Satellite L50

  Hello

  I have a Toshiba Satellite L50, only bought 3 weeks ago, the touchpad has virtually stopped working. I can only move the mouse briefly when I first turn it on, and then it stops working.

  Scroll still work and selecting, but I can't move the pointer it's just frozen. A usb connected wireless mouse works, I have searched all over the internet to do this and it seems a very common problem, but I still have to find a solution. I downloaded the drivers updated for it, and it worked a little longer than normal - 2 minutes, then nothing.

  I can take it back to pc world I guess, but the problem seems so common, I just thought that there may be something else I can try before going through the hassle of return to the store.

  Any ideas would be appreciated

  Thank you very much

  Michelle

  Hi Michelle

  It is not easy to say what the problem is here. Have you checked all the settings of Synaptics to see if everything is properly activated?

  Since when did you notice this problem?
  What you can try to do is to roll back OS tool of restoration of a few days back when everything was OK with system. The last option and also final test you can do is to reinstall the original operating system and test it once more using the laptop with the factory settings.

  By the way: If you want to keep this notebook create recovery media using pre-installed recovery media creation tool.

• HP evny 15-j185nr E3S24UA #ABA: synaptics pointing device issues

  I have recently had problems, right-click in the Explorer file and office, I learned that it's most likely a problem of shell extension library, I got ShellExView, used to turn off non-microsoft programs, and set it... until I turned my laptop off and back on, and then I had the same problem, but when I disabled programs ShellExView, nothing'll fix it.  From there on, I learned that a clean boot may resolve the problem, so I did and turned off all programs at startup via the Task Manager. With all the disabled programs, I am able to view my files via the file Explorer and I can right click on it.

  But with all that off I had problems with my touchpad, breadcrumb scrolling in internet browsers, and it does not work pretty close when I play games. As far as I know, the pointer of the Synaptics driver is responsible for making the touchpad works, then I helped start, and once more I'll have all my problems of right click again. I don't know if it's the programs causing problems, but it is possible to use a different driver to get my touchpad to work? or do I just try Synaptics update?

  Dear customer,

  Welcome and thanks for posting your question on the Forum of Support HP

  Looks like you are facing difficulties to solve problems with your laptop Touchpad

  We will surely help you with this

  Steps to drain the static charge and load the BIOS default settings to solve the problem

  Step 01. Turn off the laptop

  Step 02. Disconnect the power/AC adapter and also remove the battery too

  Step 03. Press and hold the power button of the laptop for a minute

  Step 04. Now re - insert the battery back in and plug again the power supply/adapter

  Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS

  Step 06. Once you get the BIOS, please press F5 or F9 key to load the default settings for the BIOS

  Step 07. Now press ESC/ESC. Save Changes and Exit - Yes

  Step 08. Now, please wait until the unit load the Windows operating system

  Now please download and reinstall the drivers from the touchpad for your laptop on the Site of HP Support

  Please click on this link to find several troubleshooting steps to solve this problem

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the white button on the right to say thank you Thumbs Up *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  GBL84

  Although I am an employee of HP, I speak for myself and not for HP

• Pavilion dv7: Hp Pavilion dv7, synaptics pointing device do not scroll after windows 10

  After the upgrade to windows 10 my mouse does not scroll. I've updated the driver, without help. I uninstalled and reinstalled it, no help. I drove back from the driver, any help, I don't reupdated the driver no help, I deleted the system whole synaptics and it not redownloaded from their Web site, no help, updating the driver again, no help. I then went live... help the technician did an update again... without help. I went to the live help again and technician did a cleaning/repair of the system from the command prompt, no help (I then abandoned with live help) and yes the scrolling option is checked in the settings. Please can someone help me.

  abracadbra ive got mine working!  is a long time try this then try to stay with me and forgive me if I get a lil confusing...

  go to your add/remove programs and remove the synaptics program

  you have to restart... it will say: it will not work or possibly used... your fixed points of the mouse and click on

  Once it's done and your back on the desktop click your search in the web area and windows at the bottom left at the beginning

  type restore and click on Recovery Manager

  under I need help immediately, click the driver reinstall (second option down in the first column)

  follow the signs from there

  or sorry for instructions long but you can also use the hp support assistant, click diagnostics and tools, keyboard and mouse from the evil that pulls up which one is troubling you and it gives you a way I tried and did not work so I said no and he gives me the second option which is above... Please let me know if it works for you...

• BlackBerry Smartphones Blackberry Torch 9800-device update problems

  Recently received a notice on my BB Torch 9800 that my device was in need of an update of the software of the device of the RIM. Update I noticed that all my settings have changed. All the programs I downloaded now passwords still need once and all my settings i.e., ringtones, calendar alerts, are changed. I have to go through this every time that RIM indicates that a software update is available? Gives a never want to update. Gets to be a chore.  Initially, it took several attempts to get rid of the annoying alerts, birthday and anniversary repeated that kept appearing on the homepage. Whenever I get a alert now to a text or an email, I begin to receive a list of all alerts birthday, 20 to 30 of them, all over again.  The programs I use, like Poynt and YB (directory telephone yellow pages) are now asking to accept the terms and launch service all over again.  This happens whenever a software update is available, and import these software updates to do?

  Welcome the aggressors!

  Upgrades are not absolutely necessary, but if you are like me, I always have the latest and best on my devices.

  I guess you did your upgrade of the device over the air?  I have yet to try an upgrade in this way.  I prefer the old way via the Desktop Manager or using BBSAK (BlackBerry Swiss Army Knife - a pure small utility app).

  You do regularly backups?  If not, it's something you should do, especially in a case like this where you have lost all your settings.  Any upgrade process should offer you the chance to save your device before installing the new OS.  As I said above, I have not yet tried the OTA Update method, so I don't know how this process works in what concerns the backup of your device.  Whence the back up to go, anyway?  And how get it back you if something is wrong?  These questions alone made me hesitate to use the method of the OTA.

  Anyway, as you have discovered, one of the disadvantages of upgrades of the OS is having to reset your third-party applications.  Unfortunately there is no way around that.

  In summary, if your device does what you want it to do and you're not having any problems, ignore the advice of update and leave well enough alone.

• Satellite L850 - Synaptics pointing device has stopped working

  Hello

  My touchpad works more yesterday, my laptop is a Satellite L850 PSKDLA OCCOOR
  running windows 7 64 bit. I tried uninstalling the driver and re-setup, reinstall Toshiba value added package and pressing FN F9, none of them have helped

  Any ideas that I can then try the laptop is only 2 months old?

  If there is no problem to you reinstall OS using HARD drive recovery facility and test functionality with the factory settings. How to do that you can read on http://aps2.toshiba-tro.de/kb0/HTD1303440001R02.htm

  Furthermore, if the material is installed and recognized properly can you enable/disable pad touch by using the FN + F5 key combination?

• Satellite A100 - Synaptics pointing device does not

  Hi all

  I have a Satellite A100-062, that is around the age of 10 months. The other day while I was using the laptop touchpad no longer meets nothing that do about it, including the mouse buttons. I did a system restore and then used the toshiba recovery disc but nothing solved the problem. Then I stopped using it for a few days I was getting ready to return to the shop, but beforehand, I thought I would try something. Before I had tried something I booted up it to make sure that the mouse was still not working. However, it was and I did not anything else to fix.

  I was wondering if anyone else has had this problem and if you have how many times it happened, and whether or not it is repairable.

  Thanks for any help in this matter.

  Hello

  If the touch pad does not respond after clean installation of the operating system (DVD release) there must be a hardware problem. I recommend you contact the service provider authorized in your country. After 10 months the warranty should still be valid. Let check the touchpad and if there is a hardware problem it will be exchanged free of charge.