Synchronization of files on the cloud does not work

Hi yall,.

I just posted this on this forum, but I know that I am the only one to do it in French. So I post it in English. I could reach more people able to help me.

If it's just the same post, I realize, by reading all the other messages, although Adobe software are great, their ability to manage the cloud is... far from perfect.

Here is my post.

For a few days (even weeks now), I can't sync my files on the creative cloud.

In the menu bar, the Creative Cloud Desktop icon appears as followsicone.jpg

and Creative Cloud Destop window like this

Capture d’écran 2014-04-06 à 17.33.01.png

I have no problem to connect with my Adobe ID if.

If I try to access my files (uploaded in the cloud until this timing issue occurs) with a browser (Safari) to the https://creative.adobe.com/files#, I always get the following message

Your account is under routine maintenance.

We work to improve the overall performance of the cloud creative files of experience. Your account will be accessible shortly after. Please check in minutes.

Thanks for your patience!

"Shortly" doesn't seem to be the appropriate term?

And Adobe is quite optimistic, I fear

Capture d’écran 2014-04-06 à 21.48.36.png

Note: the problem is the same on my iMac, my MacBook Pro, my iPad, my iPhone and even with browsers other than Safari...

So I tried to create an Adobe account with a different email address and this is what I get the same address as above (https://creative.adobe.com/files)

Safari.jpg

So what?

My problem, or one of the many Adobe with the Cloud problems?

Hope someone here can help me

Thank you

DENOËL Jean

(Belgium)

Hi Dave,.

Even with the delay I am gratefull for your answer.

I don't have this problem.

It was resolved days (or even hours) after the last major update of the creative cloud (the one with the new Mobile with Lightroom).

And I am now fully operational.

I guess that my problem was related to the work involved in this update.

In any case, thank you for having responded to me and your desire to help. I have apreciate.

Jean

Tags: Adobe

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