System Dell DataSafe recovery media will not identify key USB

I am trying to create a system restore USB recovery and DataSafe does not recognize my USB.  I use a 16g SanDisk Cruzer stick, and it does not recognize any of the 4 ports USB (2.0) on my system I use it (No. USB key ' detected').  My system recognizes the stick very well... I can drag and drop onto the key using Windows Explorer.  I tried to format the stick in NTFS or FAT32 and still no go.  Well, to tell you the truth, I guess I can go out and get another USB key.  In fact, DataSafe acknowledges a Lexar stick I have, but it's just a stick of 1 g and I came out and me a larger stick knowing at least 9g would be necessary.  DataSafe does not recognize that SanDisk USB sticks that anyone knows of?  Did I just waste $ 10 on a USB?

02TBIRD,

You can find the version number of Dell backup and recovery by opening the application by clicking on the "?" in the upper right corner and go to the 'about '.  If your version number is older than 1.6.2.4, you must click on the "Update" tile in the main screen.

We have solved many problems of detection of backup and restore Dell v1.6.2.4 USB.

When you go to the "Update" page, make sure that the "Automatically check updates" is checked.  In this way, you will automatically get updates as we post them.

Support link:

http://www.Dell.com/support/contents/article/product-support/self-support-knowledgebase/software-and-downloads/Dell-backup-solutions/Dell-backup-and-recovery

Thank you

Tags: Dell Software

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